Who Uses Birdeye?
Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.
What Is Birdeye?
Birdeye is an all-in-one customer experience platform that provides businesses with the tools to deliver great experiences at every step of the customer journey. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings and reviews, be connected with existing customers using text messaging, and deliver the best end-to-end customer experience with survey, ticketing, and insights tools.
Birdeye Details
Birdeye
http://birdeye.com/
Founded 2012
Birdeye pricing overview
Birdeye does not have a free version but does offer a free trial.
Free Version
No
Free Trial
Yes
Birdeye deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Birdeye Features
Competitive Intelligence Software
- Alerts/Notifications
- Benchmarking
- Competing Product Analysis
- Keyword Tracking
- Social Media Monitoring
- Trend Analysis
- Website Monitoring
Conversational Marketing Platform Software
- Appointment Scheduling
- Audience Segmentation
- Chatbot
- Email Automation
- Group Messaging
- Human Handover
- Lead Distribution
- Lead Qualification
- Mobile Messaging
- Multi-Channel Communication
- Product Recommendations
- Video Chat
View full list of Conversational Marketing Platform Software
Customer Engagement Software
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
Live Chat Software
- Canned Responses
- Customizable Branding
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
Reputation Management Software
- Campaign Management
- Gamification
- Response Management
- Review Generation
- Review Monitoring
- Sentiment Analysis
- Social Media Metrics
- Social Media Monitoring
Review Management Software
- Campaign Management
- Dashboard
- Negative Feedback Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Sentiment Analysis
- Social Sharing
SMS Marketing Software
- 2-Way Messaging
- Contact Management
- MMS
- Mass Texting
- Message Personalization
- Mobile Coupons
- Mobile Keywords
- Polls/Voting
- Reporting/Analytics
- Scheduled Messaging
- Shortcodes
- Text-to-Win
Social Media Monitoring Software
- Audience Segmentation
- Competitive Analysis
- Configurable Alerts
- Customer Engagement
- Dashboard
- Impact Scoring
- Influencer Tracking
- Reputation Management
- Sentiment Analysis
- Trend Tracking
Survey Software
- Custom Survey URLs
- Data Analysis Tools
- Email Marketing
- Mobile Survey
- Offline Response Collection
- Question Branching
- Question Library
- Site Intercept Survey
- Skip Logic
- Supports Audio / Images / Video
Birdeye Alternatives
More Birdeye alternatives
Birdeye Reviews
Read all reviewsOverall rating
Average score
Nick F.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/07/2020
"Best choice for review management platforms"
Comments: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Pros: We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.
Cons: Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.
Vendor Response
by BirdEye on 31/07/2020
Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!
- Reviewer Source
- Reviewed on 24/07/2020
Mark R.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/07/2020
"An Essential for Anyone with a Customer-centric Workflow"
Comments: I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.
Pros: I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.
Cons: The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
- Reviewer Source
- Reviewed on 22/07/2020
Courtney C.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support4 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/11/2020
"Social Media Listening Made Easy"
Comments: Good! I am able to streamline my social media listening and saving time with responding to Google My Business has been great!
Pros: I really like how easy Birdeye makes it to listen on social media. The main time saver for me has been responding directly to Google My Business reviews on the platform. I was able to save templates and use those to quickly (and correctly) answer any questions or thank people for their review.
Cons: I do not have any problems with Birdeye! The software does what I need it to and has plenty of articles to reference if I have a question.
- Reviewer Source
- Reviewed on 24/11/2020
Kyle K.
-
Overall Rating2 /5
-
Ease of Use2 /5
-
Features & Functionality2 /5
-
Customer Support1 /5
-
Value for Money1 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 12/03/2020
"IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME"
Comments: It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.
Pros: So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.
Cons: You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.
- Reviewer Source
- Reviewed on 12/03/2020
Jamie R.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 09/10/2020
"Great product, EXCEPTIONAL training!"
Comments: This is a great tool for gaining better company reviews. It eliminates the need to do the research it takes to create reports, find out where we're lagging, etc...
Pros: I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect. The training is exceptional! Very thorough, helping me understand the complete functionality of the platform.
Cons: So far, so good! I really don't have any complaints!
Vendor Response
by Birdeye on 03/11/2020
Customer happiness is a core value of ours at Birdeye, so we are pleased to hear that our customer support team has been taking great care of you and helpful during training!
- Reviewer Source
- Reviewed on 09/10/2020
