Birdeye

Best choice for review management platforms

Comments: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Review

Comments: Excellent

Pros:

Customers Connection. I like that I can answer to client's needs directly. I like that I can set up templates for faster response. All is excellent

Cons:

No direct connection with Yelp. Not being on curtain pages for certain time disconnects us with the clients.

Over charged over promised bait and switch, deceit, and non stop billing issues!

Comments: I lost money by using BirdEye and they still wont fix the issues!

Pros:

The ability to get more reviews on google

Cons:

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

Birdeye: The Obvious Choice

Comments: Overall, I would recommend this to anyone who was looking to grow their business online. 10/10

Pros:

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

Cons:

I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

Customer Feedback

Pros:

It alerts me right away when there is a client review

Cons:

I wasn't aware that my personal work e-mail would be given to clients. When I contacted customer support, they quickly helped me resolve the issue.