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What Is Birdeye?

Birdeye is the highest-rated all-in-one online reputation management and customer experience platform for local businesses and multi-location brands. Over 100,000 businesses use Birdeye’s AI-enabled platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Who Uses Birdeye?

Local businesses and multi-location brands looking to build a strong online reputation fueled by AI, customer feedback, boost ratings, and establish trust to acquire new customers.

Birdeye Software - Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites.
Birdeye Software - Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions.
Birdeye Software - Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search.
Birdeye Software - Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard.
Birdeye Software - Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.

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Reviews of Birdeye

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nick
Nick
CEO in Canada
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best choice for review management platforms

5.0 4 years ago

Comments: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Birdeye Response

4 years ago

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Virginia
Health Partner Services Manager in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

We've been using Birdeye effectively for upwards of 3 years

5.0 last year

Comments: Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

Pros:

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Cons:

The actual interface can sometimes be a bit difficult to navigate.

Evyn
UX and SEO Specialist in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Birdeye Platform Review

5.0 2 months ago

Comments: Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!

Pros:

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Cons:

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

kyle
owner in US
Construction Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

2.0 4 years ago

Comments: It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Pros:

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Cons:

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Nathan
Nathan
Director, Digital Strategy in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Birdeye a well-priced option for local listings management

5.0 2 months ago

Comments: Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future.

Pros:

The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.

Cons:

For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.