What Is Birdeye?

Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Who Uses Birdeye?

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.

Where can Birdeye be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Birdeye
  • Located in Palo Alto, US
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Mexico, New Zealand, Puerto Rico and 1 others

Languages

English

About the vendor

  • Birdeye
  • Located in Palo Alto, US
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Mexico, New Zealand, Puerto Rico and 1 others

Languages

English

Birdeye videos and images

Birdeye Software - Dashboard - Gives you an overview of your online reputation
Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
View 6 more
Birdeye video
Birdeye Software - Dashboard - Gives you an overview of your online reputation
Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action

Compare Birdeye with similar products

Birdeye

N/A
Free Version
Free Trial
US$249.00/month
Free Version
Free Trial
N/A
Free Version
Free Trial
US$200.00/month
Free Version
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Features of Birdeye

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Campaign Analytics
  • Campaign Management Software
  • Chatbot Software
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer Engagement Software
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Email Marketing Software
  • Engagement Tracking
  • Feedback Management
  • Human Handover
  • Keyword Tracking
  • Lead Qualification
  • Live Chat Software
  • MMS
  • Mass Texting
  • Mobile Access
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Question Branching
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • Reputation Management Software
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Audit
  • SEO Management
  • Scheduled Messaging
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring Software
  • Social Sharing
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis Software
  • Third Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • Virtual Assistant
  • Web Tracking
  • Website Monitoring Software
  • Website Visitor Tracking

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The Unified Customer Experience Management Platform
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Reviews of Birdeye

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.7
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nick F.
Nick F.
CEO in Canada
Verified LinkedIn User
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best choice for review management platforms

5 2 years ago

Comments: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

BirdEye Response

2 years ago

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Petya Y.
Office Manager in US
Individual & Family Services, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Review

5 2 weeks ago New

Comments: Excellent

Pros:

Customers Connection. I like that I can answer to client's needs directly. I like that I can set up templates for faster response. All is excellent

Cons:

No direct connection with Yelp. Not being on curtain pages for certain time disconnects us with the clients.

Peter S.
Co-Founder in US
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Over charged over promised bait and switch, deceit, and non stop billing issues!

3 6 months ago

Comments: I lost money by using BirdEye and they still wont fix the issues!

Pros:

The ability to get more reviews on google

Cons:

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

Samantha M.
Digital Marketing Specialist Manager in US
Marketing & Advertising, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Birdeye: The Obvious Choice

5 3 months ago

Comments: Overall, I would recommend this to anyone who was looking to grow their business online. 10/10

Pros:

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

Cons:

I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

Birdeye Response

3 months ago

Hi Samantha! Thank you for your recommendation! If you ever need assistance, you can contact our support team at [email protected] So happy the platform has been easy to use and that you find it visually appealing!

Claire l W.
Hospital Manager in US
Veterinary Software, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Customer Feedback

5 2 months ago

Pros:

It alerts me right away when there is a client review

Cons:

I wasn't aware that my personal work e-mail would be given to clients. When I contacted customer support, they quickly helped me resolve the issue.

Birdeye Response

2 months ago

Hi Claire! We are glad to hear that our support team was able to fix the issue in a timely manner! We take pride in providing outstanding support for our customers. Thanks for sharing!