Epos Now

Excellent POS system for various types of business, expecially hospitality ones

Pros:

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Cons:

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Amazing

Comments: Great customer support, very easy to use brilliant for accountancy and amazing software

Pros:

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Cons:

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

You will have to pay a premium price for access their customer service

Comments: Last customer service agent I called kept trying to get me to pay $69 per month in order for him to help me.

Pros:

easy to add products and keep track of sales

Cons:

Just added a new computer to my pos system. But I need to have the drivers for the epos printer I purchased. Owned this system for 3 years and they will not help you in a pinch unless you pay $69 per month for their customer service. Be aware this system will not be their advertised $39 per month. More like $118 per month

Appalling Company - AVOID at all costs. 6 Months of Hell

Comments: Literal hell for 6 months. We couldn't wait to move to a new supplier who was actually competent.
Research this company very carefully and ask to see their community forum before joining.

Pros:

It's pretty. That's about it. Apart from looking nice the functionality is poor.

Cons:

Everything. Sales reports are incorrect all the time, cash up was wrong on a daily basis (not due to human error). Support is practically non existant. Whatsapp support might reply in 3-4 weeks if you're lucky. Phone support aren't trained so can't help solve issues. Higher management try to blame your equipment rather than their system. Slow and Laggy, took over 5 minutes to log in some times and button presses wouldn't register half of the time. Just generally and awful system.

Care plan con

Comments: Ok.
They sold us the caer plan and said you can cancel after 12 months which we have in writing and now they are saying we are not able to cancel so a bit of a con.

Pros:

Overall easy to use and works for us and the reviews overall we’re positive

Cons:

The customer support is terrible they have no clue how the system works. Have rang 10 time sift the same issue and they have no clue how to rectify the issue so gave up.