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What Is Hostaway?

Imagine a world where managing your vacation rentals is not just efficient, but effortless. Enter Hostaway—the premier all-in-one solution for property managers who demand the best. Hostaway doesn’t just organize your business, it elevates it.

Streamline every aspect of your operations from a single, intuitive platform. Seamlessly integrate and manage your listings across all major travel platforms—Airbnb, Vrbo, Booking.com, Google, and more.
Increase your revenue by at least 20% with dynamic pricing, and cut down on OTA fees by setting up your own beautiful direct booking site in minutes. Hostaway isn't just software, it's the key to your success.

Who Uses Hostaway?

Growing vacation rental managers with 2-5000+ properties that want to seamlessly manage all rental channels, guest reservations, messages, and more with one software platform with great 24/7 support.

Where can Hostaway be deployed?

Cloud-based
On-premise

About the vendor

  • Hostaway
  • Located in Miami, US
  • Founded in 2015

Hostaway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Languages

Czech, Danish, Dutch, English, French and 5 others

Hostaway pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Hostaway does not have a free version and does not offer a free trial.

Pricing plans

About the vendor

  • Hostaway
  • Located in Miami, US
  • Founded in 2015

Hostaway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Languages

Czech, Danish, Dutch, English, French and 5 others

Hostaway videos and images

Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Hostaway Software - Hostaway's multi-calendar ensures you can quickly view different locations, types of properties, and search for availability or do bulk updates.
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
View 6 more
Hostaway video
Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Hostaway Software - Hostaway's multi-calendar ensures you can quickly view different locations, types of properties, and search for availability or do bulk updates.
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.

Features of Hostaway

  • Accounting Software
  • Booking Management
  • Booking Notes
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Channel Analytics
  • Channel Management Software
  • Communication Management
  • Contact Management Software
  • Customer Support Software
  • Document Management Software
  • Dynamic Pricing
  • Employee Management
  • GDS/OTA Integration
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control Software
  • Lead Management Software
  • Maintenance Management Software
  • Marketing Automation Software
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Online Booking
  • Online Payments
  • Opportunity Management
  • Order Management Software
  • Partner Management Software
  • Partner Portal
  • Payment Processing Software
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Promotions Management
  • Property Database
  • Rate Management
  • Rental Property Management Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management Software
  • Room Inventory
  • Third-Party Integrations

Hostaway Alternatives

Mobile appointment app for your business, where your clients can book in few minutes.
Optimize your property with an easy-to-use PMS, OTA channel manager, booking engine, automated email marketing, text messaging & more!
MyRent is an complete and highly scalable car rental solutions used by hundred car rentals. Ask for a demo now!
All the tools & features you need to grow your vacation rental business. Channel management, rental automation, owner management & more
Cloud-based property management system to handle and transform your hotel operations, so you can focus on your guests.
Helps owners or managers of vacation rentals manage reservations, units, guests, housekeeping, rental income and expenses.
Reimagine property management software with MyVR. Experience the vacation rental industry's most intuitive, performance-driven software
Client Order Management Transport Management Yard Management Dock scheduling Digital Document Signing
CiiRUS streamlines vacation rental management with advanced reservation software, direct OTA integrations, built-in accounting, & more.

Reviews of Hostaway

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.7
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jonathan
Jonathan
Owner in Canada
Verified LinkedIn User
Hospitality, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Incredible onboarding and features

5.0 4 weeks ago New

Comments: Fantastic! I'm thrilled that we can promote our listings on multiple channels and manage them all in one place. Additionally, the support structure is excellent—the guides are very helpful, and you can always connect with someone at any time if you have questions.

Pros:

I had multiple sessions with an onboarding specialist, [sensitive content hidden]. These sessions included setting up all of our listings across relevant channels and exploring all the features Hostaway offers. This included calendar sync, reservation management, smart locks, inbox integration with all channels, automated tasks like cleaning, Stripe setup for receiving payments, and creating our own website (which was very straightforward). Without the onboarding and walkthroughs with [sensitive content hidden], setting everything up would have been a daunting task. So far, everything syncs up well and on time!

Cons:

The integration with Booking.com could be smoother, but this appears to be an issue on Booking.com's side, not with Hostaway.

Alternatives Considered: Guesty and Lodgify

Reasons for Switching to Hostaway: Hostaway's accessible and available support was a major factor in my decision. Additionally, the cost structure of Hostaway is more attractive to me since it is a fixed cost rather than a percentage-based fee. Furthermore, I understand that Lodgify and Guesty use third-party APIs, whereas Hostaway has its own APIs. This means I expect Hostaway to resolve any issues much faster without relying on third parties.

Anu
Owner in US
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great PMS Tool

5.0 3 weeks ago New

Comments: Overall, I like hostaway for all the features and [sensitive content hidden] as my onboarding guide was phenomenal. He was patient with all my questions and took time to answer and not rush me thru the process.

Pros:

The integration with VRBO and AirBnB is seamless, the automated messaging is very flexible and customizable, easy to integrate with payment systems. The new integrated smart lock feature works very well and once setup, the time needed for me to be on hostaway to maintain is minimal. Also integration with pricelabs is seamless.

Cons:

SMS messaging feature limits to 140 characters; the guest contact section does not have notes feature to capture notes about the guest;

Alternatives Considered: Escapia , Uplisting , OwnerRez , Avantio , Guesty For Hosts , iGMS , Hostfully Property Management Platform , Hospitable.com and Lodgify

Reasons for Choosing Hostaway: Have more control over discounts, cancelation policy etc.

Switched From: Evolve

Reasons for Switching to Hostaway: Integrates with a lot more OTAs than most others, has phone support and this was a biggie for me, direct booking site is very well designed out of the box

Ben
owner in US
Hospitality, Self Employed
Used the Software for: 1-5 months
Reviewer Source

scam likely

1.0 3 weeks ago New

Comments: horrible company scammers and not flexible

Pros:

I am extremely disappointed with Hostaway's service. Despite numerous requests to cancel my account, they have consistently ignored my communications and continue to charge my card. The process to cancel is overly complicated and frustrating. Integrations with their system require scheduling, which adds unnecessary complexity. Additionally, having a channel manager like Hostaway actually increases fees paid to Airbnb, contrary to their claims of helping you make more money. I emailed [sensitive content hidden] specifically to cancel my service, yet the charges keep coming. This level of unresponsiveness and poor customer service is unacceptable. I would not recommend Hostaway to anyone looking for a reliable and straightforward channel management solution for Airbnb.

Cons:

they are hard to integrate and they steal money

Sherri
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Simply BLOWN AWAY

5.0 4 months ago

Comments: GLOWING! Truly a PARTNERSHIP w/ GREAT PEOPLE!

Pros:

[sensitive content hidden]!!! I LOVE [sensitive content hidden] O!! He has been the most amazing guide! Incredibly helpful, funny, nice, intuitive, and friendly mentor in this setup process I could’ve ever asked for!! I didn’t even dream that a person like this existed in my industry. I dreamed of having STRs & unfortunately, I have been struggling to streamline the backend processes of this business with Guesty for Hosts. I have felt solo the entire time learning on my own by desperately surfing the Internet and researching resolutions. Guesty offered me ZERO assistance setting up, and long waits to speak with uneducated employees who could not easily answer my questions. [sensitive content hidden] took away ALL of those issues! He eradicated all of those concerns and easily handled any questions that arose, I just am soooooo thankful to have found this company, the intuitiveness of the software, and the people that you have hired are simply amazing. [sensitive content hidden] was amazing, everyone I’ve encountered has been amazing, punctual, friendly, & professional. If I could give 20 stars, I would! I feel as though I have partners now, and I am no longer alone, thank you, thank you, THANK YOU!

Cons:

Haven't found anything yet. Maybe HTML abilities in the message templates & automation? Would be nice to have a preview of them before sending them out? But I am sure you all are working on this already!

Michael
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Hostaway is Best in Class!

5.0 2 months ago

Comments: 5 Stars! Excellent platform so glad I chose it!

Pros:

Versatile. Like the calendar layout. Very detailed. Lots of fields. Nice Google booking engine - easy. Prices and fees are great. Best in class customer service - awesome!!

Cons:

GENERAL: Missing Hide button (you have to block your calendar before going live). Go live button. Mass email function? Does it feed inbox to Breezeway and vice-versa? Automated Messages: SMS Message cannot be longer than 140 characters. Missing guest book that has a UI and is an app. No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process. Missing an automated message for modified reservations. No way to import previous reviews with past dates. Owner statements are not automated to owner emails. Cant upload videos. CALENDAR Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc. Variable date increases button (All Listings) so I can increase all clients rates on certain dates. Owner increases the rates, but we approve. TASKS: No pictures, videos allowed. No payment method for completed tasks. No requiring photos when done.