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What Is HubSpot CRM?

Whether you've got a small team of five or a sophisticated sales force of 500, HubSpot offers pricing and packaging options that grow with you. HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database. And you can see everything about a lead in one place -- no more digging through inboxes to find information. Start using the free HubSpot CRM today.

Who Uses HubSpot CRM?

The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.

HubSpot CRM Software - HubSpot CRM sales pipeline
HubSpot CRM Software - 2
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HubSpot CRM Software - 4
HubSpot CRM Software - 5

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Reviews of HubSpot CRM

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Yozet Rafael
Yozet Rafael
Engineer in Chile
Verified LinkedIn User
Business Supplies & Equipment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Hubspot review

5.0 2 months ago New

Comments: it is a good experience with some fields missing yet in the post sale and warehouse applications that are present in salesforce

Pros:

it is very easy to use and setup from the beginning.

Cons:

For the post sale teams it it not appropiate since the SKU of all the items cannot be added to the system yet.

Ryan
Senior Account Executive in US
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Hubspot CRM

4.0 2 months ago New

Comments: I see the capability and how it may work but it has been a difficult costly transition. I do not know if I would recommend it to companies with many (hundreds of thousands) of companies, contacts with multiple sales service incidents.

Pros:

It tracks leads and pipeline ok. The Sales Prospecting dashboard is nice

Cons:

The Ring Central Dialer does not even give the ability to transfer a call. Calles often cant get through. Typing in a name has to be 100% correct. There is no knowledge for nicknames, no suggestions. If someone last is mann or manne or man all should pull something up. The complications of placing an order getting a quote, etc. is cumbersome and we have lost many sales. Workflow is slow for someone needing to contact various people. Notes and activity flow between contacts, companies, and deals is difficult to grasp and view pertinent info quickly. Even

Oscar
Owner in UK
Architecture & Planning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Stay Away! after 5 years they removed features to force me to pay more!

1.0 last month New

Comments: After using HubSpot for over 5 years today I have learnt they have downgraded my plan and are requesting I pay over £300 to get access to features I previously had as part of my plan.
This toxic practice is called grandfathering purposely letting you get dependant on the features provided then removing them abruptly causing devastating issues for your business.
Avoid this company at every possible turn go to anything other than these guys their support is terrible they don't care about your business and desperately want to trap you. for anyone in the same situation any new crm, provider provides migration away from them

Pros:

Used to be good before they sneakily revoked features

Cons:

Sneaky grandfathering practices removing features to force you to pay more money

Daniel
Co-Owner in US
Arts & Crafts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A simple CRM solution that packs a big punch

5.0 2 months ago

Pros:

HubSpot seamlessly integrates with our website platform (Wordpress) to capture leads and automagically create a prospective customer flow. There are times when our Wordpress contact plugins become inoperable and our HubSpot integration acts as a safety net. Our business uses the free tier of service and even that provides us with a lot of power and essential components of our client relationship framework.

Cons:

The trickiest thing about HubSpot is figuring out exactly which options to implement because the feature set is so robust. That said, it's a snap to get things up and running with a basic setup and then scale up from there. For me, that meant utilizing it to capture new inbound leads, seeing what other options the software gave us, and then customizing a pipeline from there.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Hubspot is my go-to CRM

5.0 2 months ago New

Pros:

Hubspot CRM is as basic as you want it to be, or as complicated as you need it to be. You can get started with really simple data collection and tasks and eventually build a multi-person workflow to keep your whole company on track.

Cons:

I like the pricing for the CRM but the pricing for the marketing tools is a little high