--- description: Get detailed information about CTM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.co.il/software/152004/call-tracking-software Page: 1 / 8\ Next: [Next page](https://www.capterra.co.il/software/152004/call-tracking-software?page=2) > CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions. > > Verdict: Rated **4.7/5** by 158 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CTM? CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 158 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallTrackingMetrics - **Location**: Severna Park, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Usage Based - **Pricing Details**: CTM offers 4 plans to choose from, to fit any goal, starting at just $79. Plans are on a month-to-month basis, with no required annual contract (unless you want one\!), and include unlimited users with just one subscription. You only pay for the data you use; there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Angola, Antigua & Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria and 123 more ## Features - 2-Way Messaging - Agent Interface - Automated Responses - Automated Routing - Automatic Transcription - CRM Software - Call Logging - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Call Transfer - Callback Scheduling - Caller Profiles - Campaign Analytics - Campaign Management Software - Campaign Planning - Campaign Scheduling - Chatbot Software - Contact Management Software - Conversion Tracking - Cross Channel Attribution - Customer Experience Management - Customer Journey Mapping - Dashboard Software - Data Security - Event Triggered Actions - File Transfer - IVR - Keyword Tracking - Lead Qualification - List Management - Mass Texting - Mobile Access - Multi-Channel Communication - Multi-Touch Attribution - Multi-User Collaboration - Multiple Scripts - Phone Key Input - Predictive Dialer Software - Quality Management Software - Queue Management - ROI Tracking - Recording - Reporting/Analytics - Scheduled Messaging - Third-Party Integrations - Workforce Management Software ... and 11 more features ## Integrations (65 total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software) - [Conversational Marketing Platform Software](https://www.capterra.co.il/directory/31562/conversational-marketing-platform/software) - [Call Tracking Software](https://www.capterra.co.il/directory/30901/call-tracking/software) - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) - [SMS Marketing Software](https://www.capterra.co.il/directory/30842/sms-marketing/software) ## Alternatives 1. [800.com](https://www.capterra.co.il/software/208208/800-com) — 4.7/5 (324 reviews) 2. [Nextiva](https://www.capterra.co.il/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [JustCall](https://www.capterra.co.il/software/157853/justcall) — 4.1/5 (224 reviews) 4. [Five9](https://www.capterra.co.il/software/132405/five9) — 4.2/5 (481 reviews) 5. [RingEX](https://www.capterra.co.il/software/132178/ringcentral-mvp) — 4.2/5 (1203 reviews) ## Reviews ### "CTM - the real holy grail of performance marketing" — 5.0/5 > **Shay** | *14 September 2025* | Internet | Recommendation rating: 10.0/10 > > **Pros**: It is by far the holy grail of performance marketing. I use them for all of our (500) clients. Super stable. > > **Cons**: Nothing, sorry, but when something does not work they fix it quick. I have nothing bad to write. Go for it\! > > This is a smart and robust platform. From account setup to onboarding and day-to-day operations, everything runs smoothly and reliably. Our clients use it intensively, pushing its limits with high call volumes and complex integrations, and it always holds strong. Honestly, I can’t think of another product with such stability. And on the rare occasion that an issue does arise, the dev team responds quickly, understands the root cause, fixes it, and in most cases even restores any missing data retroactively. It’s simply remarkable. ----- ### "CTM Call Tracking Metrics Review" — 4.0/5 > **Loganathan** | *16 April 2026* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number. > > **Cons**: The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time. > > I'm working with CTM for the past 2 and a half years. This is my first call tracking solution. So I had my struggles learning how the app works. But the support team was most helpful in getting me familiar with the application. Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way. ----- ### "Great overall product that met all of our needs." — 5.0/5 > **Brad** | *24 April 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing. The call quality has been great, and it has been secure using good authentication practices and compliance features. > > **Cons**: There is a learning curve, but fortunately their team did great work in onboarding us and equipping us to work and build as needed. > > It has been great, and much more affordable and user friendly than our old system. It was great that we made the switch. Also their customer service is great and very responsive. ----- ### "CTM Recommendation" — 5.0/5 > **David** | *21 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very user friendly and even better customer support. They help you get everything setup the way it should be. > > **Cons**: I had some integration challenges with some platforms like Microsoft Bing paid ads but that could be due to Microsoft so not sure. > > I have been a customer of theirs since they first opened. My first account was with them in 2014 I believe. I would strongly recommend them for anyone needing call center technology for full data attribution and easy routing. ----- ### "Good Quality, Great Insights" — 5.0/5 > **Sean** | *4 November 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: CTM is a robust call platform, where it's complexity can almost be harmful if you aren't sure of what you are doing. I love that it integrates fully with Salesforce as well as Google Looker. I have spent some time learning the system and love being able to create my own reports, as well as call queues, IVRs, and automations. The AI insights and transcripts are extremely helpful to monitor calls at a glance. > > **Cons**: CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). I have found the CTM team to be responsive, though, and we have worked through the bulk of my issues. CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the system is so complex, it is easy to create logic that causes more issues down the road than intended. One benefit is that CTM tracks all changes (within almost everything) so you can hunt down and figure out what changed, when it changed, and by who. > > I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it was really eye-opening. I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.il/software/152004/call-tracking-software?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/152004/call-tracking-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data