--- description: Get detailed information about Marchex usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Marchex Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [Marchex](/software/152002/call-analytics) # Marchex Canonical: https://www.capterra.co.il/software/152002/call-analytics Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/152002/call-analytics?page=2) > Marchex is the leader in call tracking, call analytics and conversational intelligence for businesses that depend on phone calls. > > Verdict: Rated **4.4/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Marchex? Marchex is a leading provider of call tracking, call analytics and conversational intelligence for businesses that depend on inbound phone calls for revenue. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 32 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Marchex - **Location**: Seattle, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Marchex for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - Automated Responses - CRM Software - Call Reporting - Call Routing - Caller ID - Campaign Management Software - Campaign Scheduling - Contact Management Software - Conversion Tracking - IVR - Keyword Tracking - Mass Texting - Message Personalization - Mobile Coupons - Reporting/Analytics - Scheduled Messaging - Third-Party Integrations ## Integrations (12 total) - Acquisio - ActivEngage - Adobe Analytics - CRM Analytics - CarNow - Conversational Cloud - Google Ads - Google Analytics 360 - HubSpot CRM - Kenshoo Infinity Suite - NinjaCat - TapClicks ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Call Tracking Software](https://www.capterra.co.il/directory/30901/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.capterra.co.il/directory/30901/call-tracking/software) - [SMS Marketing Software](https://www.capterra.co.il/directory/30842/sms-marketing/software) ## Alternatives 1. [Project Broadcast](https://www.capterra.co.il/software/1059384/project-broadcast) — 4.9/5 (647 reviews) 2. [Twilio](https://www.capterra.co.il/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 3. [SlickText](https://www.capterra.co.il/software/155430/slicktext-com) — 4.8/5 (268 reviews) 4. [JustCall](https://www.capterra.co.il/software/157853/justcall) — 4.1/5 (223 reviews) 5. [inconnect](https://www.capterra.co.il/software/164772/omnichannel) — 3.9/5 (19 reviews) ## Reviews ### "Great service and support but needs a visual facelift on the UI." — 4.0/5 > **Rob** | *23 February 2018* > > **Pros**: The call tracking is seamless and the reports are robust enough for us to send to clients to justify the advertising we're providing. > > **Cons**: User interface seems dated. I think it could be cleaned up and streamlined a bit more, sometimes you really have to go digging for what you're looking for. ----- ### "Must Have Tool for Call Tracking" — 5.0/5 > **Verified Reviewer** | *15 August 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus\! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential. > > **Cons**: Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone. ----- ### "A tool that has failed to adapt to change." — 3.0/5 > **Zakary** | *18 March 2021* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: I enjoy being able to have visibility into our calls we are receiving both internally and for our clients to understand ways to better handle our inbound calls. > > **Cons**: The software hasn't really changed the user experience since the first time I logged on in 2017. It has had the same look and seemingly the same functionality. > > It served its purpose however we are now moving to a software that has more features that lend itself towards digital marketing. ----- ### "Reporting to be desired" — 4.0/5 > **Verified Reviewer** | *23 February 2018* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: It records the calls and allows you to create marketing numbers as needed. archex serves it's purpose but to sift through various calls to understand if it is a good or bad call can be daunting when a property receives 20+ calls a day. They have a service that can point out different words for a charge but I belive this should be standard to provide top of the line service to all customers. > > **Cons**: I think the reporting could be a little more robust and organzied. Certain reports you have to click into one subject for example "by client" run a report to see another type of report pop up that you then elect and select which properties to go to. Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user. There should also be a way to give access to only certain accounts and not one or all. > > marketing numbers and the ability to listen to them, the basics ----- ### "We have used Marchex to track our phone calls and have seen good results." — 4.0/5 > **Verified Reviewer** | *28 February 2018* | Higher Education Software | Recommendation rating: 8.0/10 > > **Pros**: The ability to pull reports for different criteria is helpful when we are looking for specific data. The ease of finding relevant information is helpful. > > **Cons**: The technical support can take a while when there is a problem and we loose out on valuable data while it is being looked into. > > Call tracking for our call center ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/152002/call-analytics?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/152002/call-analytics) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data