--- description: Get detailed information about Retently usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retently Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/10031/customer-loyalty/software) > [Retently](/software/151754/retently-nps) # Retently Canonical: https://www.capterra.co.il/software/151754/retently-nps Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/151754/retently-nps?page=2) > Track key CX metrics: NPS, CSAT \& CES, collect and provide valuable insights into your customer feedback. > > Verdict: Rated **4.9/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Retently? B2B Software \& SaaS, Ecommerce \& Retail, Financial Services, Insurance, Telecommunications \& Media companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 31 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Retently - **Location**: Palo Alto, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essential: $99/month. Professional: $299/month. Ultimate: $599/month. Enterprise: Contact Retently for more information. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - Activity Dashboard - Activity Tracking - Anonymous Feedback - CRM Software - Campaign Management Software - Collaboration Tools - Complaint Monitoring - Customer Activity Tracking - Customer Experience Management - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard Software - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Loyalty Program - Mobile Survey - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - NPS of Customers - Negative Feedback Management - Pulse Surveys - Reporting/Analytics - Rewards Management - Segmentation - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - Trend Analysis - Visual Analytics ## Integrations (160 total) - ABC Trainerize - AWeber - Accelo - Act-On - ActiveCampaign - Acuity Scheduling - AdRoll - Adobe Commerce - Agile CRM - Aha\! - Airtable - Asana - Automaid - Autotask PSA - Basecamp ... and 145 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.capterra.co.il/directory/10031/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.capterra.co.il/directory/10031/customer-loyalty/software) - [Customer Success Software](https://www.capterra.co.il/directory/30961/customer-success/software) - [NPS Software](https://www.capterra.co.il/directory/32075/nps/software) - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.co.il/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 2. [Survicate](https://www.capterra.co.il/software/132914/survicate) — 4.6/5 (99 reviews) 3. [Questback](https://www.capterra.co.il/software/1037172/questback) — 4.7/5 (58 reviews) 4. [Screeb](https://www.capterra.co.il/software/1021951/screeb) — 4.5/5 (42 reviews) 5. [Typeform](https://www.capterra.co.il/software/137289/typeform) — 4.7/5 (982 reviews) ## Reviews ### "Head of CX Analytics, AI & Optimisation" — 5.0/5 > **Verified Reviewer** | *23 July 2026* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: The platform is fast, reliable and easy to use. Customer support is excellent, they not only resolve issues quickly but takes on feedback to add new features as well. Pricing is extremely competitive too. > > **Cons**: Alert template was quite limiting, we’ve had to pay extra to build a bespoke editor. Reporting is also a bit limited. But they are very quick to deliver new features and readily take on feedback, so these are very minor issues. > > We take our customers’ feedback very seriously and read every single comment, but I've yet to come across another business that does the same until now - it's super refreshing\! Retently came highly recommended by a colleague who has used them at his previous work, I now understand why and am a promoter of Retently myself. ----- ### "Retently is a great NPS feedback tool" — 5.0/5 > **Chris** | *20 February 2024* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant. > > **Cons**: None really...would be nice if it had native SMS reviews. > > Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback. ----- ### "Product is okay. But Service is terrible. Not recommended" — 3.0/5 > **Stevan** | *11 January 2024* | Marketing & Advertising | Recommendation rating: 1.0/10 > > **Pros**: As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took > > **Cons**: Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right\! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time. > > I would not recommend this simply because we have lost lot of time exploring this software ----- ### "Solid Platform, Great Support, Very Affordable" — 5.0/5 > **Evan** | *26 October 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use. > > **Cons**: There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch. ----- ### "Does what it promises" — 4.0/5 > **George** | *6 January 2019* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc) > > **Cons**: Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app. > > We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/151754/retently-nps?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/151754/retently-nps) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data