--- description: Get detailed information about Third Lane usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Third Lane Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Third Lane](/software/151163/third-lane) # Third Lane Canonical: https://www.capterra.co.il/software/151163/third-lane Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/151163/third-lane?page=2) > Unified business communications platform that provides features such as VoIP, conferencing, screen sharing, IP telephony \& more. > > Verdict: Rated **4.3/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Third Lane? Designed for MSPs and UCaaS providers, resellers, government agencies, contact centers \& businesses to streamline multichannel communications through messaging, telephony, video conferencing \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Thirdlane Technologies - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Annual licenses are available. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, Italian, Portuguese, Russian, Spanish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Call Center Management - Call Recording Software - Call Routing - Call Tracking Software - Call Transfer - IVR - Reporting/Analytics - VoIP Software - Voice Mail ## Integrations (12 total) - Freshdesk - Grafana - HubSpot CRM - Microsoft 365 - Microsoft Teams - Pipedrive - Salesforce Sales Cloud - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Sell - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software) ## Alternatives 1. [Ringover](https://www.capterra.co.il/software/169627/ringover) — 4.7/5 (858 reviews) 2. [VoIP.ms](https://www.capterra.co.il/software/203084/voip-ms) — 4.8/5 (697 reviews) 3. [Nextiva](https://www.capterra.co.il/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [CallHippo](https://www.capterra.co.il/software/159578/callhippo) — 4.4/5 (675 reviews) 5. [Google Voice](https://www.capterra.co.il/software/210592/voice) — 4.5/5 (716 reviews) ## Reviews ### "Dependable Platform with Solid Features" — 5.0/5 > **Arsen** | *27 June 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: We've been using Thirdlane for multi-tenant PBX deployments for over 2 years - and it's been reliable, flexible, and easy to manage. The platform handles tenant isolation well, supports SIP trunking, call center features, and integrates cleanly with CRMs. A solid choice for service providers looking for control and scalability. > > **Cons**: The platform is highly configurable - which can be a bit much at first, but gives you full control once you're familiar with it. > > Overall, a solid and flexible platform that does exactly what it's built for - once set up, it just works. Support was great early on, though we’ve hardly needed it since. ----- ### "Most Versatile Asterisk-based PBX on the market" — 5.0/5 > **Erik** | *5 September 2016* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Extremely easy to reverse engineer in order to do customization to its framework. The best asterisk-based PBX software for use in a call center. Extremely scalable. Migrate from Single-tenant to Multi-tenant, or vise-versus. Developers really interested in implementing features based on input from their resellers and customers. Cost per seat extremely reasonable and \< 10 users is free. Unlike other 'free' applications like \*cough\* FreePBX \*cough\* that turns out to not be quite so free after all. Thirdlane will never nickles-and-dime you every time you turn around like some bad app-store application trying to sell you gems and gold. > > **Cons**: The current built-in metrics for call center reporting is minimalist in nature. Its easily integrated with queuemetrics but I would like to see the reporting show more information that call center managers need to hire/fire/reprimand their agents. > > I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls. I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design. ----- ### "Third Lane is third class" — 1.0/5 > **Yousuf** | *27 March 2019* | Computer Networking | Recommendation rating: 0.0/10 > > **Pros**: Only pro is sweat talk of representative, owner of Third Lane > > **Cons**: TL is not very user friendly and has lot less features than open source FusionPBX. No documentation available and for everything you need, you to contact them so they can charge you for support. > > Before we paid to representative, we requested him to give us a trial but he refused and boasted about his software. We even paid for 10 hours of support but within few days we found it's one of the worst on the market. Please don't fall for sweat talk of representative. We requested him many times to refund, but he refused. ----- ### "A solid flexible multitenant system" — 5.0/5 > **Alex** | *7 September 2016* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: flexibility; stability; ability to write my own scripts; good support > > **Cons**: Not the best in the world user interface. Sometimes a little bit slow, but nothing crucial. > > We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price\_range\<-\>functionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems. ----- ### "We are BIG fans of Thirdlane \!\!\!" — 5.0/5 > **Mark** | *22 September 2016* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: A consistent and easy to deploy software platform that works great for our customers. Professional user portal that gives the end users an intuitive tool to manage their own call routing, voicemail, and sending of faxes. Easy for our support team to view end user accounts and phone registration. I love that special calling scripts can be added at any time and allow us to meet most of our customer's crazy expectations > > **Cons**: not too many cons > > We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/151163/third-lane?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/151163/third-lane) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data