360Winery

Office Winery Assistant/Compliance

Comments: Overall our experience has been very positive, the software has been an answer to many of our diresed needs. Our experience in shopping around is it usually takes 3 or more different companies and integrations to accomplish everything that 360 Winery offers.

Pros:

360 Winery is truly a one stop shop for all of our Winery and Vineyard needs. This is what we needed and had been looking for. The team is very committed to ensuring their product works as it should. We had a few unancipiated curve balls when transitioning to 360 Winery; these experiences showed us we were working with a team who is committed to their customers.

Cons:

360 Winery has so many features, we have been using it for over six months, we have not come across any Cons yet. Our personal challenge as a winery is a solid internet connection, this is our personal Con to work through and 360 Winery has supported us in obtaining a stronger internet option.

360Winery Review from a User

Comments: Our members pack run has been the smoothest in years and great around the clock support from the entire 360 Winery team fills me with confidence. Coming from a system where our support team was based in Australia I was hesitant about support from overseas however it has surprised me with how thorough, clear and helpful the entire team have been. I'm very happy with this system and would happily recommend it to other wineries, of which I already have.

Pros:

The batch invoicing and freight modules are very easy to use and simplified our members pack run. The POS is simple and clean and easy to use but the Batch Invoicing and Membership Database was the stand out for me and my business presently. It makes membership management simple and easy and invites the member to edit their own data as required.

Cons:

Any features that I believe are missing or could be improved has been taken on board and implemented. At present the only con I have come across is the invoice number appearing on the freight label/sticker rather than the type of pack (i.e. Red, Mixed, White) which would allow for less mistakes while labelling packs.

Review of 360

Comments: The people are amazing. It just seems slow to get things resolved. And sometimes it has happened in the past that when something works, it may letter no longer work.

Pros:

I like many of their features like the ease of issuing an invoice or recorded a sale through POS system. The interface is user friendly.

Cons:

It is very difficult to correct an error made. Dates cannot be modified or changed when needed.

Finally! Organization, Efficiency, Accuracy

Comments: Exceptional service, the team really took the time to understand our model and business needs, and made so many good recommendations for us that improved our operations. We strongly recommend 360!

Pros:

360 manages our sales/credit card processing, digital marketplace, inventory management, creates data management reports for client management and compliance - all in one easy to use platform and affordable platform.

Cons:

We had a huge database, the migration and reporting were challenging at first, but the 360 team was diligent in their efforts to get us up and running.

Vinden Wines

Pros:

360 winery has been revolutionary to our business. The ability to have our cellar door POS, wine club, warehousing and website completely integrated has been life changing. It is a great all in one solution for small-medium sized wineries with customised club packs. Lovely people too.

Cons:

Can be difficult to set up as all coded. However once implemented works fantastically.

the developers are determined to get it right for our business

Pros:

We are now growing our business without adding extra clerical staff, this is the holy grail system that we have been needing for years. The days of cobbled together programs and administrative inefficiency that comes with it, are finally behind us. 360 Winery is modular which means that wine companies of all sizes can use all or some of it and save money.

Cons:

there are still some minor elements/customisations that need to be added but they are only minor irritations

Forward with 360 Winery

Comments: We were an early adopter of the 360 Winery system, when it was in it's early stages of development. We have worked with the 360 Team to further develop the software and interfaces to other 3rd party software systems. This is purpose built software for the wine industry and is a good fit for the processes we employ. We currently use the Point Of Sale, Wine Club and Warehouse modules. The modules are now sound in functionality and reliability and the implementation of the interfaces with Australia Post and St George Bank have enabled significant time savings in processing, payments and shipping.
Customer support during this early implementation phase has been excellent, even though some of the support staff are off-shore. Achamma and her team are always available to provide support and listen to requests to further enhance the software.
I Would recommend 360 Winery to anyone requiring easy to use software with targeted functionality and up to date technology for their wine business.

Pros:

Good functionality which is still being developed. Modern technology Good support

Cons:

No major issues

360Winery

Comments: Great to have one platform to track from vineyard to warehouse!

Pros:

Moving away from a desktop full of spreadsheets and unshared data!

Cons:

Like all software programs there was some growing pains in learning to input data to suit the system, but once we got around that it's been great