18 years helping Israeli businesses
choose better software
ServiceTitan
What Is ServiceTitan?
2 months free plus $1,000. Rated a top field-service platform by Capterra. HVAC shops grow with ServiceTitan! Like Altman's Cooling and Heating, which has increased revenue by 130%. See why top HVAC contractors trust ServiceTitan to grow sales, help their team work more efficiently, amaze customers, and manage their business more effortlessly.
Who Uses ServiceTitan?
ServiceTitan helps irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies.
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Reviews of ServiceTitan
The all in 1 Software for the trades
Comments: Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!
Pros:
I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.
Cons:
ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!
ServiceTitan Response
last year
Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.
Alternatives Considered:
Best HVAC software out there!
Comments: Very good, we having been using it for four years and we are still learning and getting to know the product.
Pros:
It is so nice to have everything in the same spot, invoicing, dispatch, pricebook, inventory, payroll, etc. There is a good connection and communication between the office and the field because of the software.
Cons:
Sometimes there are bugs, which is to be expected with any software, I also think training on new items products could be better.
ServiceTitan Response
3 months ago
Thanks for this amazing review, Brett! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear.
Alternatives Considered:
ServiceTitan - buyers beware!
Comments: Nightmare. Had to cancel my contract and fight with them to cancel it.
Pros:
None. The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end.
Cons:
The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands) more for each add-on module (ie marketing, phone, etc.)
ServiceTitan Response
6 months ago
We’re disappointed to hear about this experience, Erin. We take reviews like this very seriously and will be taking steps to ensure that something like this does not happen again. Thank you.
Alternatives Considered:
Gave it 4 only because there's always room to improve.
Comments: Overall, we love using ST. We can customize a lot of features to meet our needs.
Pros:
The amount of detail you can save for each customer, location, unit; how you can track each of them, run reports & KPI-s.
Cons:
The fact that there is no way to invoice an item as a percentage (mostly for projects). As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%. It's very cumbersome. The other option would be to bill the whole thing and keep the invoice open until the project is complete, which is not good for accounting reasons. We couldn't think of another way.
ServiceTitan Response
3 months ago
Thank you for sharing your experience, Nayiry. We will be sure to forward your feedback to our product team.
Alternatives Considered:
ST is the best way to grow your business
Comments: ST continues to grow and evolve with the service industry. They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. Some of the Pro Products seem overpriced for what they offer, but that also depends on the size of your business and your needs.
Pros:
Options! ST can be set up to work the way your business runs. Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!
Cons:
like all software, there are things that everyone wants to change that do not get changed... like PLEASE ADD A DARK MODE!!!!
ServiceTitan Response
3 months ago
Thank you so much for the incredible review, Scott! We're glad to hear you're finding value in our customer programs, and cannot wait to see your continued successes! We appreciate your feedback and will share with the team.
