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What Is AnyDesk?

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe.
Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide.

Who Uses AnyDesk?

Remote Desktop, Remote Support, Screen Sharing and Web Presentation

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Reviews of AnyDesk

Average score

Overall
4.6
Ease of Use
4.7
Customer Service
4.3
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ahmed
Ahmed
lawyer in Egypt
Verified LinkedIn User
Legal Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User review for more than 5 years

5.0 last month New

Comments: Very good experience. There are no negative comments I can leave

Pros:

Ease of use and ease of downloading. The size of the program is very light. Very easy to use. Very simple. There are no complications

Cons:

I don't understand why sometimes the connection is slow and the screen display is slow even though the internet speed is above good. This problem I encountered more than once and I did not understand its cause.

Fabruzio
Technician in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

AnyDesk, AnyTime

5.0 last month New

Comments: Anydesk allows me to give assistance or simply doing maintenance task to remote computer comfortably from my office desk, so I save time and money.
Anydesk runs smoothly and never hangs, little hardware requirements. Just be sure to have a stable and fast enough data line.

Pros:

I use Anydesk for work every day, and it helps me to remote connect and diagnose/troubleshoot/fix a lot of software problems. The program is small and quick to launch. Every AnyDesk user has a numbered ID. When you want to connect to someone just write the peer ID and wait for connection to be established (your peer has to authorize the connection). Next you will see remote screen and you will be able to interact using your mouse and keyboard. You can also transfer files. Free sessions last for 60 minutes. I highly recommend Anydesk. It's a light program, easy to use for everyone. Thumbs up!

Cons:

The remote address field is quite hidden

Chris
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Good Software, Horrific Customer Support, Greedy Cancellation Policy!!!!!!

2.0 3 years ago

Comments: Since they do not have a direct line to their billing department, I called their sales department and was told to make a ticket. Eventually (now months after my initial email) I got a response telling me that because I didn't let them know 3 MONTHS prior to the renewal date that I wanted to cancel that I had to pay the bill and couldn't cancel until the following year!
I asked them to be flexible since I had waited forever for them to actually respond to me (never were my [email protected] emails ever directly responded to). A week or two later I would get a response back basically saying nope - I owe them money. They new I wasn't using the software for the months of trying to get them to answer and clarification. Instead of showing some sense of flexibility with their lack of response (which if I heard back from them in time would have given me time to cancel my other software and pay them and use their software).
As a customer, they want me to be fine with them taking an unreasonably long time to respond to billing questions, yet as a company they are incredibly rigid and not willing to show any flexibility with customers - especially as we try and come out of a pandemic!
While it is in their terms and conditions, requiring 3 months notice to cancel a renewal prior to the renewal date to me is incredibly unreasonable. Who is thinking 3 months before you have a renewal if you will renew or not? To me this is a policy to purposefully trap customers.

Pros:

The software, for the most part works well and was easy for clients to be able to use. The branding was a nice feature.

Cons:

Once in awhile certain functions like copy and paste wouldn't work - this was more of a rare occurrence though. Biggest "con" has been in dealing with the company. I used a paid version of the software for a year. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I didn't like alternatives. That is where AnyDesk's true colors came out. First, there is no autopay (or at least none that was set up). So when they sent me an invoice at renewal time I had figured, my account would auto cancel if I didn't pay for it (this was my misunderstanding and I own up to that part). I stopped using the software as I started using another and had a 40 Day window that I could get a refund on that. I then received a billing email from AnyDesk with the line to contact their billing department at [email protected] if I had any questions. I sent them an email explaining that I was trying a different software and to please cancel my account. I heard nothing back. a few weeks go by and I get another billing email, so I sent them another message. Nothing. Another email comes, so at this point I am a little ticked, so I send another message stating I have asked them twice to cancel my account and to please stop harassing me. Then I get a letter in the mail saying they were going to put me into collections if I didn't pay. (continued below)

George
Manager in UK
Human Resources (HR) Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

AnyDesk on any PC

5.0 3 weeks ago New

Comments: Since someone offered me support with AnyDesk i knew i had to keep this software and use it myself. An important security feature that is essential for all software like this is getting the full control when moving the mouse.

Pros:

I am using AnyDesk to help my colleagues but receiving support as well. Coming from other remote desktop software I can say AnyDesk is lightweight and much faster than others.

Cons:

No cons for this tiny software, everything worked perfect until now.

Sara
Engineer in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Anydesk, anytime, anywhere

5.0 last month New

Comments: I use Anydesk at work but also during my free time when I need to remote connect to another computer to give assistance.
Never hangs and requires very little resources, plus it's very easy yo use for everyone and makes my work easier and faster as i can fix many problems without the need to be "on site".

Pros:

Among the remote connection softwares Anydesk is the lightest, really easy to use for your peers, they just launch the executable, tell you the number ID and allow remote access. The interface is simple and easy to understand, with latest connections below and your ID in the top. To connect to a remote machine just fill the white upper blank field and wait for connection. Be sure to have a good quality line on both sides. Once connected you will interact as you were physically in front of the computer, with your keyboard and mouse. Of course you can also transfer files. The free connections last for 60 minutes. A really good program, you should have it on your pc.

Cons:

The field where you have to write the ID number of your peer is a bit hidden