What Is BigChange?

BigChange Job Management Platform is built to help every field service business grow stronger. Integrating customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management & business intelligence into one simple to use and easy to integrate, cloud-based platform that any business with field workers can thrive from.

Who Uses BigChange?

BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other field service companies grow stronger everyday.

Where can BigChange be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • BigChange
  • Located in Leeds, UK
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Cyprus, France, New Zealand, United Kingdom, United States

Languages

English

About the vendor

  • BigChange
  • Located in Leeds, UK
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Cyprus, France, New Zealand, United Kingdom, United States

Languages

English

BigChange videos and images

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Compare BigChange with similar products

BigChange

£69.95/month
Free Version
Free Trial
US$30.00/month
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Features of BigChange

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Asset Tracking Software
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • Budgeting/Forecasting
  • CRM Software
  • Calendar Management
  • Client Management
  • Code Enforcement Software
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management Software
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Templates
  • Delivery Tracking
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling Software
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Fixed Asset Management Software
  • Fleet Management Software
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • Fuel Management Software
  • GPS
  • Image Capture
  • Incident Management Software
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control Software
  • Inventory Management Software
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Labor Forecasting
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management Software
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing Software
  • Performance Metrics
  • Pest Activity Tracking
  • Predictive Maintenance
  • Preventive Maintenance Software
  • Project Tracking Software
  • Proof of Delivery
  • Purchase Order Management
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Route History
  • Routing
  • SMS Messaging
  • Safety Management Software
  • Scheduling Software
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Space Management Software
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management Software
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Timesheet Management
  • VIN Lookup
  • Vendor Management Software
  • Work Order Creation
  • Work Order Management

BigChange Alternatives

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Manage mobile workforces with Synchroteam field service management (FSM) software. Create your free trial in <1 minute. Live support. Learn more about Synchroteam
Top of Mind is recognized as the mortgage industrys most-relied-upon provider of marketing automation and creative content solutions.
Haulage operators with multi-vehicle fleets use Mandata TMS (formerly Manpack3) to manage their transport and logistics process.
Solarvista® LIVE is designed to be super easy to customise, work in any browser and operate with mobile apps that work offline.
Business intelligence software by Salesforce.com. Explore any data, get instant answers, and collaborate with your team.
Jobber is perfect for home service businesses that want to keep jobs on track and provide a seamless customer experience. Try it free!
A single platform for all your project management needs; from quotes to timesheets, job tracking, and costing, reporting and more.
Integrated business management solution that automates financial, customer relationship and supply chain processes.
All-in-one web-based business software for the field service industry, suitable for small and large companies.
Connect your mobile workforce, office teams and customers together in a single system for optimum visibility of your operations.
A cloud & mobile app to manage mobile workforces, providing customisable mobile forms, geo-location, compliance, and asset management.
ProSpace is a Singapore-based company that can help organizations successfully manage hybrid work, and maximize their space utilization

Reviews of BigChange

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.7
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Colin
Colin
Director in UK
Verified LinkedIn User
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Working with Big Change

5.0 2 years ago

Comments: See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros:

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons:

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

BigChange Response

2 years ago

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.

Jordan
Founder in UK
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Big Change Revolutionised My Business

5.0 3 years ago

Comments: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros:

The facility to invoice live and make cash flow through the business improve.

Cons:

The schedule does not have dynamic scheduling

BigChange Response

3 years ago

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange

vicky
Office Manager in UK
Construction, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Big Change - Good System once you get the hang of it but hard to learn and quite time consuming.

4.0 3 weeks ago New

Comments: I am feeling better about it now but initially this is very hard for anyone to set up within a business that has their own job that they also need to do. The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't make sense you have to go back to the video again. Very Hard Work and Extremely time consuming. What would be better is that everything is set up in the back office by big change and then training is provided to the customer on how to use it.

Pros:

I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to. I also like the Easy Views - This is one of the most helpful sections of the system.

Cons:

Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in. The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system. MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination. JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.

BigChange Response

6 days ago

Hi Vicky, Thank you so much for taking the time to leave a detailed review. I am glad that you are making use of BigChange and if you need any further help please let me know and I can have your designated Customer Success representative can help. Many thanks Ian Burgess Chief Customer Officer [email protected] 07879 698697

Ricky
MD in UK
Construction, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Big Change but NOT a BIG IMPROVEMENT

1.0 2 months ago New

Comments: Heavy sales pitch full of promises that failed to deliver as soon as we signed on the dotted line, you cannot believe the pressure that they put on you to get you locked in to a very long and expensive contract , I feel conned

Pros:

nothing that most other software can deliver

Cons:

Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the system that they claim during the sales and onboarding process will be no problem to integrate. As soon as you sign up and the pro-forma and direct debits have been arranged you struggle to hear from anyone. This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an honest non -biased review of Big Change where it relates to their particular user experiences in their various roles, this has been a Big Mistake

BigChange Response

3 weeks ago

Hi Ricky, Thanks for taking the time to leave your review. Sorry that you felt that it was difficult to get set up and integrated smoothly into BigChange. I would be interested to hear more about your feedback and would be happy to discuss this further if you wish. Kind regards Ian Burgess Chief Customer Officer 07879 698697

Charlotte
Office Manager in UK
Medical Devices, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

5* Customer Service

5.0 last month New

Comments: Big Change has allowed us to be more productive across the entire business. It has eliminated duplication of data management, individual staff productivity has improved greatly and problems solved a lot quicker than previous years.

Pros:

The diary management and easy to use job cards have proven successful in eliminating paper copies and has enabled us to become more sustainable and have less impact on the environment. The software itself is reliable and easy to execute to all staff and contractors.

Cons:

The search function can be slow and limiting. It is not the most intuitive.

BigChange Response

3 weeks ago

Hi Charlotte, Thank you for your feedback. It is great to see you getting such value from BigChange and that is it helping you to become more sustainable as a business. Please do continue to provide us feedback and this can be channelled through your allocated Customer Success Manager or the RoadCrew support team. Kind regards Ian Burgess Chief Customer Officer 07879 698697