Justworks

Who Uses Justworks?

Justworks serves small and mid-sized businesses located in the United States, primarily within the financial services, tech, professional services, and nonprofit industries.

What Is Justworks?

Justworks is a modern support system for work and life. Entrepreneurs and their employees get access to big-company benefits, automated payroll, compliance support, and HR tools all in one place. Justworks combines the power of a Professional Employer Organization (PEO) with 24/7 customer service and a simple platform to allow employers to focus on what matters most: growing their business, taking care of their team, and working fearlessly.

Justworks Details

Justworks

https://www.justworks.com

Founded 2012

Justworks Pricing Overview

Justworks does not have a free version and does not offer a free trial. Justworks paid version starts at US$39.00/month.

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Starting Price

US$39.00/month

Pricing Details

Plan options are flexible to fit the needs of employers and employees.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Justworks Features

  • ACA Reporting
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Benefits Administration
  • FMLA Administration
  • HIPAA Compliant
  • HSA/FSA Administration
  • Health Insurance Administration
  • Life Insurance Administration
  • Online Benefits Enrollment
  • Provider Management
  • Retirement Plan Management

View full list of Benefits Administration Software

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

View full list of Human Resource Software

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

View full list of Payroll Software

Justworks Alternatives

More Justworks alternatives

Justworks Reviews

Showing 5 of 170 reviews

Overall
4.8/5
Ease of Use
4.8/5
Customer Service
4.7/5
Features
4.6/5
Value for Money
4.6/5
Christopher H.
COO
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/07/2020

"Good Software, GREAT Benefits for SMB's"

Comments: Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Pros: Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Cons: My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

  • Reviewer Source 
  • Reviewed on 29/07/2020
Julie G.
VP, Operations
Computer Software, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/07/2020

"Justworks - Just do it"

Comments: Amazing across the board!

Pros: Justworks is so user friendly and simple to setup - the Customer Support and Account Management team is incredible - so friendly, supportive, and timely with their responses! Even if they're stumped about a question or issue happening with our team, they get back to me right away to let me know that they are investigating. In general, it is a great first impression for new hires during the onboarding process - everything they need (benefits, payroll, etc) is all in one place. Such a time saver for us, and has saved us the need to hire a full time person to manage HR Operations.

Cons: Honestly, nothing right now. There are things that the team is still working on building out, but their Product team is super communicative and open to feedback.

  • Reviewer Source 
  • Reviewed on 30/07/2020
Greg D.
Owner
Photography, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 15/02/2019

"unpleasant experience"

Comments: Terrible experience. This company is growing to quickly and doesn't have experienced staff. They are not clear in their communication, multiple times telling us one thing and delivering another. We have been onboard Since Jan 1 and will be canceling. No amount of health care discount is worth the hassle.

Pros: solid software. Easy to use. Clearly the only advantage they have one their competitors.

Cons: calendars are not updated enough in advance so you know when non-payroll items are deducted from your account.

  • Reviewer Source 
  • Reviewed on 15/02/2019
Mike E.
President
Design, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/07/2020

"One of the best decisions we've ever made for our small business!"

Comments: Justworks helps alleviate all the hassles of dealing with payroll, HR, and compliance that plagued us for so long. We no longer have to worry about the IRS, new employee set up is simple and quick, and their customer service team is always there for us when we need them (and super helpful, too). The company (Justworks) truly cares about our business and making things easier for us in so many ways. When the Covid-19 pandemic hit and all the new laws were passed earlier this year to help us navigate the pandemic, Justworks was always on top of things and make it very easy for us to apply for the PPP loan accurately and quickly. We got that loan and that has made a world of difference for our business this year! Thank you!!!

Pros: The Justworks software is top-notch, very intuitive, and if there are ever any issues with it, their customer service team is always ready to help. I think the thing I like most about their software/platform is that it has eliminated so much paperwork for our business. Everything is digital and very user-friendly. Can't imagine life without it anymore!

Cons: Honestly, I can't think of one thing that I have a problem with. Justworks seems to always be one step ahead of us and that is truly appreciated!

  • Reviewer Source 
  • Reviewed on 29/07/2020
Donna L.
Director of Administrative Services
Investment Banking, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/07/2020

"Very Satisfied Customer..."

Comments: After the transition from sales to the onboarding process with the implementation, [SENSITIVE CONTENT HIDDEN] was fantastic and helped me set up the employees and explained all the different parts to the software. She then introduced me to our account manager, [SENSITIVE CONTENT HIDDEN], which I had the opportunity to meet. Overall, the experience was terrific and wished I knew about Justworks earlier. We indeed are so appreciative and grateful for the assistance from the Justworks Team.

Pros: I love that the Justworks software has everything in one area. You have access to the employees' information, payroll, benefits, PTO policies, invoicing, and compliance items. It is easy, functional, saves a lot of time after the initial setup. There are multiple ways our employees can reach out if someone in our HR department is not available.

Cons: At this time, I do not have any cons. The Justworks team is always keeping our firm updated with news and other information within the platform or via email.

  • Reviewer Source 
  • Reviewed on 29/07/2020