15 years helping Israeli businesses
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What Is iAdvize?

iAdvize is a conversational commerce pioneer and the leader in trusted generative AI for e-commerce. We offer safe, compliant, and connected AI copilots to boost conversion rates 10x while automating at least 50% of the workload. Innovative brands like Cdiscount, Samsung, and Nespresso use iAdvize to simplify online shopping and generate $1B+ per year in online revenue. To grow e-commerce with generative AI, visit www.iadvize.com.

Who Uses iAdvize?

B2C e-commerce companies, innovators, and early adopters in the US, Germany, or France with $10M-100M in revenue who are already convinced that generative AI will transform e-commerce.

iAdvize Software - Customer Engagement
iAdvize Software - Agent Interface
iAdvize Software - Reporting - 150 KPIs
iAdvize Software - ibbü on mobile devices

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Reviews of iAdvize

Average score

Overall
3.8
Ease of Use
4.0
Customer Service
3.8
Features
3.8
Value for Money
3.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
23%
4
62%
2
8%
1
8%
Evelyn Janeth
Evelyn Janeth
Independent sales expert
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great app to earn an income!!

5.0 5 years ago

Comments: Excellent company to work with. Great service and awesome team

Pros:

It is easy to use and install. I have been using it for a year and I am quite happy with it. Even on the desktop version it's great!

Cons:

I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues

claire
chef de projet in France
Leisure, Travel & Tourism, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

The chat and call allow us to increase our conversion rate

4.0 7 years ago

Comments: We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Pros:

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Cons:

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

iAdvize Response

7 years ago

Merci beaucoup pour votre feedback Claire.

Eva
Chargée de recrutement in France
Used the Software for: 1-5 months
Reviewer Source

Quick startup, lack of functionalities

2.0 7 years ago

Comments: For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Pros:

- The ability to choose the number of conversations you wish to display at the same time. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Cons:

- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed. - Have the possibility to make the bar on the left disappear automatically especially during conversations. - Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it. - Access the profile of our interlocutor. - When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users. - Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

Verified Reviewer
Verified LinkedIn User
Cosmetics, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The best live chat for e-commerce !

5.0 2 years ago

Pros:

Easy to setup Great reporting and dashboard

Cons:

Chatbox UX interface Mobile experience

Courtney
Customer service in US
Consumer Goods, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Nothing but AMAZING!!

5.0 5 years ago

Comments: It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work

Pros:

It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service

Cons:

I honestly have not come across anything negative!!