18 years helping Israeli businesses
choose better software
iAdvize
What Is iAdvize?
iAdvize Copilot™ empowers e-commerce teams to deliver exceptional 24/7 live chat support that drives conversions, satisfaction, and efficiency.
With proactive Conversation Starters, Copilot engages shoppers, addressing questions before they arise and reducing the need for manual intervention and ensuring only high-value tickets reach representatives.
Copilot provides instant, reliable answers to FAQs like order tracking, returns, and payments, keeping shoppers informed and agents focused on conversations with greater business impact.
AI-powered Product Discovery personalizes recommendations, guiding shoppers to the right products and boosting confidence to complete purchases.
For agents, Copilot’s unified AI-powered desktop boosts productivity and service quality, ensuring seamless, high-impact interactions. Features like Smart Summary and AI Suggest help agents get an overview of a customer’s inquiry and craft a brand-aligned response at the click of a button.
Who Uses iAdvize?
B2C e-commerce companies in the US, France, and DACH with $5M-100M+ in revenue, looking to achieve conversion rates up to 24% and leverage automation to deflect up to 75% of help desk tickets.
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Reviews of iAdvize
Great app to earn an income!!
Comments: Excellent company to work with. Great service and awesome team
Pros:
It is easy to use and install. I have been using it for a year and I am quite happy with it. Even on the desktop version it's great!
Cons:
I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues
Iadvize service review
Pros:
The service/product is incredibly effective and easy to use, making it a seamless addition to our workflow. What truly stands out, though, is the dedication of their team. They worked diligently with us to identify any kinks and ensure everything was perfectly streamlined to meet our specific needs. It’s rare to find a service that not only delivers on its promises but also provides such personalized support.
Cons:
At this point, I have no cons to mention.
Quick startup, lack of functionalities
Comments: For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.
Pros:
- The ability to choose the number of conversations you wish to display at the same time. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.
Cons:
- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed. - Have the possibility to make the bar on the left disappear automatically especially during conversations. - Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it. - Access the profile of our interlocutor. - When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users. - Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.
Perfect for small teams!
Comments: A huge shout-out to our dedicated support team. They have guided us through the process with patience and extreme attention to detail.
Pros:
I love how iAdvize has significantly boosted our team's productivity by taking care of routine tasks and being available 24/7. The chatbot feels like having extra teammates on board for our small team!
Cons:
The customer’s limited industry knowledge made addressing complex questions more challenging, but we quickly resolved everything!
Seamless Experience with Exceptional Support
Comments: My experience with iAdvize has been overwhelmingly positive. The platform is user-friendly and efficient, and the level of support provided—both during onboarding and ongoing use—sets it apart. While certain integrations could be improved, the overall value and performance make iAdvize a strong choice.
Pros:
iAdvize is incredibly easy to use and delivers great performance. The onboarding support is excellent, making setup smooth, and their ongoing support is truly best-in-class.
Cons:
Some integrations don’t function as seamlessly as expected, which can require additional troubleshooting.
