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ConnectWise ScreenConnect
What Is ConnectWise ScreenConnect?
ConnectWise Control (formerly ScreenConnect) is a fast, reliable and secure remote support, access and meeting solution. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between. Collaborate with another technician to both work on a single session simultaneously. Multiple technicians can collaborate collectively on a support session; utilizing respective skills to more efficiently help their customers.
Who Uses ConnectWise ScreenConnect?
ConnectWise ScreenConnect is designed for IT professionals.
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ConnectWise ScreenConnect
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Reviews of ConnectWise ScreenConnect
Alternatives Considered:
ConnectWise Control helps us support our global customers
Comments: ConnectWise Control has allowed us to deliver a custom-branded remote support solution.
Pros:
I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed.
Cons:
Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back,
A lot of value for dollar with ConnectWise Control
Comments: Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.
Pros:
ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.
Cons:
The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.
It is simple to access the server with ConnectWise remotely.
Comments: Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.
Pros:
Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.
Cons:
There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.
It's perfect for remote troubleshooting and installation
Comments: Employee monitoring and new software deployment are two reasons why we utilize Connectwise Control. It is also used for troubleshooting deployed PCs on occasion. To swiftly access distant stations for troubleshooting and assistance, a basic security verification is required.
Pros:
It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels.
Cons:
It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed.
Alternatives Considered:
One of the best remote tools I've ever used !
Comments:
The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient.
So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.
Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session).
Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.
And then I found ConnectWise Control, which does all that.
Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for.
Now it only takes me 15 seconds to remotely connect to remote server.
And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.
Pros:
The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications
Cons:
The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.
