My PT Hub

Imperfectly perfect for my business

Comments: It allows those who didn't have access to me to now have my programs in their hands. Their workout and schedule platform and the way it's set to sell packages is amazing, as I've sold several programs through the app for online training. The video library and exercise descriptions are barnone above the rest.

Pros:

With other software like Trainerize, which is lacking in features, as well as MindBody, which charges way too much for their price tiers [I'm a one man operation. Can't justify their prices which are tiered toward entire gyms with members. PtHub isn't perfect. The exercise library is redundant, but they do allow you the option to tweak to your needs. I've asked the last two years to implement a caloric needs calculator [which is a simple code job] to no avail. That's the only issue I have, which would make it much more easy for my clients. The ability to add files to "schedules" doesn't work, as most clients never can access the file, as it doesn't show up in their "my files" section. Not user friendly in the least, from both ends. Although the client UI has improved drastically since. However, this app and software is the best bang for your buck on the market. I probably will switch after my final renewal as my business grows, to a better platform which hopefully has a more user friendly interface for my customers. That being said, implementing sessions, workouts, nutrition plans, etc. is easy. The clients love, like or tolerate the app. Nobody hates it. I give it 5 stars because it's the best price for my needs at the moment, and I'd recommend it over all other software options because of all the features you get for the pricing.

Cons:

Cons listed in the above section, but there are software glitches throughout the app from the trainer side. Clients' workouts just disappear after they log them. The app crashes randomly on their end.

Good for Trainers who don't have their own exercise or workout library

Comments: The software is easy to understand the setup and payment integration for selling packages. Customer service is not realtime and is severely delayed consistently. It is incredibly flexible and customizable but you can't restrict access to their exercise videos even if you upload your own.

Pros:

Easy to use and create programs for sale

Cons:

The two things I don't like about this software is that you CANNOT turn off access to their exercise library. Your clients can go completely rogue and get distracted and off of your program this way. The other is that you can't make a user "inactive". You have to delete them completely if they are inactive in your programs which means you will have to have them go through the whole registration all over to renew

This IS THE WORST SOFTWARE FOR PERSONAL TRAINERS

Comments: It sucked, PERIOD. Nothing but issue after issue after issue. Payments being frozen for no reason, switching to different merchants and then not allowing me to see where my customers money is when they ask for a refund, it’s really wacky and totally a waste of my money, can’t believe I bought this for the whole year, and I still don’t mind wasting 5 months of money, and purchasing Vagaro, because it made my LIFE easier, and that’s what this platform needs to focus on. They made running my business almost impossible. I would NEVER recommend this, even to a rookie.

Pros:

The only good thing about this platform is the nutrition and workout tracking capabilities, but if you’re a pro with that already in your toolbox and you need an efficient scheduler, this is the farthest thing from efficient since the telephone wheel.

Cons:

I hate hate hate, how unorganized this company is, they straight up lost my customers payment and then told me that I will just have to wait around to see when the funds deposit.... this is the dumbest thing I’ve ever heard, I should ALWAYS BE ABLE TO TRACK MY REVENUE no matter what! Their customer service is sub par, and the calendar is completely terrible, I’d pick Vagaro.com over this any day of the week. I’ve mad more money in my first month of using Vagaro then i did with pt hub in the first 2 months of use. Because Vagaro allows you to scale your business, this is for people who barely make any money, barely have any clients, and just getting started in the private training business. If you’re a vet, don’t waste your money on this, go to Vagaro.

Great for a Hobby

Comments: I used it between 6-12 months, it was great u til the cost wasn't making sense. So I had to go with someone else.

Pros:

Honestly, from what I remember, it was easy to use, very simple to upload videos and the interface was visually appealing

Cons:

I didn't like the profit-loss ratio. If you have to pay 30% for each person who purchases through the app, and also have to pay for the app each month, plus taxes of 33% tax to gov. This doesn't leave you with much. Cause if you have to buy or rent space to do video work and to have them at a quality level, it will cost.

Easiest app to use for Online Trainers

Pros:

Very user friendly. I didn’t even go through the tutorial and it was super easy to figure out how to use the app for my clients and they seem to have an easy time with it as well.

Cons:

There’s a few unnecessary steps I see. Like I put together a library of workouts I then attach to clients “appointments” which is their workout, but there’s also an option to assign a workout to a client but then I would still have to attach it to an appointment, I didn’t think it was a negative really just seems like an unnecessary feature for my use.