15 years helping Israeli businesses
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What Is Shippo?

Shipping 1,000+ orders a month? Let Shippo power your growth to 500,000+! Effortlessly integrate your website, store, platform, marketplace, or API. Streamline your logistics workflow, maximize margins and efficiency across the entire fulfillment journey. Expand globally with ease, build unforgettable branded and post-purchase experiences, and so much more. Join the club of brands that achieve 77% average YoY growth with Shippo!

Who Uses Shippo?

E-commerce merchants, online marketplaces, and e-commerce platforms or vendors.

Shippo Software - 1
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Reviews of Shippo

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.7
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Marc
Marc
Relationship Architect in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

The only "con" is NOT using Shippo

5.0 3 years ago

Comments: Imagine for a moment you are at a 6-star beach resort on a gorgeous archipelago somewhere. You arrived on a private jet and have been picked up in a limo of your choosing. You are now walking along the beach with sandals in one hand an oversized umbrella and a fruit-laden cocktail in the other. Dolphins are leaping out of the water a few feet (meters) from shore. The sun is reflecting off the crystal blue water. The blood orange and yellow shimmer dances gayly on top of the waves...u get it I think!!!

Pros:

Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same. Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay. NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money! Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl! So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too!

Cons:

Overall with the free account that I have, I LOVE LOVE LOVE everything about it. If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs!

Linda
Business Owner in US
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Perfect solution for a small business owner

5.0 3 years ago

Comments: I love the ability to see all the shipping options available to me so that I can easily pick the right product. This is particularly helpful when considering the different ways to use USPS Priority Mail. I am confident that I always am able to easily select the most cost effective shipping option for my product and destination.
Shippo's customer service is also outstanding. Because of a training issue at our local post office, my company was assessed a number of label surcharges by the USPS due to a USPS postal clerk putting multiple items on the scale at one time. Shippo handled the situation by filing disputes on my behalf saving me a lot of time.

Pros:

I love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.

Cons:

I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.

Brittany
Founder in US
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Customer Service Problems!

1.0 3 years ago

Comments: Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.

Pros:

Unfortunately I don't have anything positive to say about this software.

Cons:

Customer service is difficult to reach and not knowledgeable.

Dylan
Operations Manager in US
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Shippo Makes Shipping Critical Documents and Paperwork Stress Free

5.0 3 months ago

Comments: I don't know if our accounting team would be able to operate without shippo it has helped streamline our mailing processes.

Pros:

Shippo has made sending our clients Checks, Paperwork and other otherwise critical documents that need to be physically sent to our clients stress free. We can sleep well at night knowing that Shippo's tools will keep us covered! The ease of use in comparing shipping rates makes it super easy for our Accounting team to use as well.

Cons:

The shipment summaries can sometimes lack the granularity neccesary to file it away in our other systems such as airtables, however all things considered this is a super small issue!

James
James
Owner in US
Verified LinkedIn User
Consumer Goods, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great Shipping Solution

5.0 5 years ago

Pros:

I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me.

Cons:

The software works very well for me and I have not found any cons to it.