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What Is Manager SE?

Managing all the moving parts at your auto repair shop can be time-consuming and difficult without the right tools. Manager SE shop management software from Mitchell 1 is a comprehensive solution to simplify and organize your shop management tasks. This includes everything from writing accurate estimates and ordering parts to tracking business results with integrated reports and text messaging customers. Streamline your workflow even more with powerful optional features and services.

Who Uses Manager SE?

Designed for repair professionals (owner/managers, service writers) in independent repair shops, service stations, automobile dealerships, educational institutions, automotive companies, and more.

Manager SE Software - Manager SE login
Manager SE Software - Manager SE dashboard
Manager SE Software - Manager SE MessageCenter - two-way text messaging

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Reviews of Manager SE

Average score

Overall
4.0
Ease of Use
3.8
Customer Service
3.5
Features
3.9
Value for Money
3.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kevin
Kevin
Owner in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

EXCELLENT PRODUCT, GREAT CUSTOMER SERVICE

5.0 7 years ago

Pros:

I'VE BEEN USING THIS SOFTWARE FOR 17 YEARS AND WOULD NOT USE ANOTHER PROGRAM TO MANAGE MY AUTO REPAIR BUSINESS. THE CUSTOMER SERVICE IS GREAT, I'VE NEVER HAD AN ISSUE THAT 1 PHONE CALL DID NOT RESOLVE. YOU WILL NOT BE DISAPPOINTED.

Cons:

SOME OF THE REPAIR PROCEDURES ARE A LITTLE VAGUE, BUT A GOOD TECHNICIAN CAN ALWAYS FILL IN THE GAPS ON THE REPAIR.

Jason
manager in US
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

mitchelle manager the best choice for the middle ground

5.0 last month New

Comments: postive. its vendor integration makes parts sourcing and ordering effortless

Pros:

fairly easy to use and navigate, diagnostics is pretty good. middle ground between alldata and identifix

Cons:

when compared to its main competetors it is a middle ground solution the best of both worlds i guess.

Mitchell 1 Response

last month

Thank you for sharing your feedback and experience with Mitchell 1's ManagerSE shop management system. We appreciate your positive comments about its ease of use and navigation, as well as the effectiveness of its diagnostics. It's great to hear that you find it to be the perfect middle ground your shop needs! Many others also find our vendor integration for parts sourcing and ordering to be a favorite feature, making the process effortless for you. Thank you for choosing ManagerSE and for providing insights into why you switched from other management software. If there's anything else we can assist you with, please let us know. - Mitchell 1 Team In your shop, at your side

Travis
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Travis review

3.0 5 months ago

Comments: Not the best they lock you down to having only one computer then have to pay to have on more it’s an outdated system and they are not with the times as far as some competitors I’m paying yearly what I payed in 3 months now and getting twice as much

Pros:

Some stuff was ok but it’s an outdated over priced system

Cons:

The outrageous cost compared to what we get now

Matthew
Manager in US
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Mitchell Manager SE

5.0 4 years ago

Comments: We've tried other automotive shop software companies and always come back to Mitchell. Been using them since 2013 because it works well.

Pros:

Easy to use. There's a place for almost any kind of customer or vehicle information. Easy to customize WIP screen by user. Lots of useful reports for reporting metrics to outside CRM companies or in house marketing. EXCELLENT CUSTOMER SUPPORT! Full of features for tracking every imaginable metric. The software platform is always evolving and updating with new features. Best feature of all: Integration with the digital inspection platform Bolt On Technology.

Cons:

The layout of parts and labor in "estimate" or "invoice" is very poor. For some reason, it puts parts on one side of the sheet and labor on the other instead of just presenting each job as an item. This format is confusing and hard to read. The font for the final dollar amount is so small it seems slightly deceptive. I've begged Mitchell to get with the program and offer another format. The good news is that if you have Bolt On it can generate a sensible and good looking invoice.

LOUIS
owner in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

product is decent. but the contracts are never clear and company is very money hungry

4.0 6 years ago

Comments: easy to use

Pros:

easy to use. software is fine and very easy all though I found some other companies out there that use the same layout as Mitchell and it cost half the price. Once I get out of this 2 year contract Mitchell scammed me into I will be switching.

Cons:

Price is very high shop around you find out Mitchell is over priced. Also when I got Mitchell they were running a CRM special 3 months free CRM. well I used it for 6 months and then decided I was going to cancel it. Only to find out I had to cancel with in 3 month trial. So I said ok when can I cancel it I was told 1 year. 1 year came up and now they tell me ohh no its a 2 year contract which i WAS NEVER TOLD THAT. so now when my 2 year is up I will be dropping Mitchell completely.

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