WellnessLiving

by WellnessLiving Systems

Who Uses WellnessLiving?

WellnessLiving is affordable, reliable, and versatile. It is full-featured with no add-ons required, reducing costs and saving time. Its intuitive interface is highly visual and user-friendly.

What Is WellnessLiving?

WellnessLiving is an all-in-one solution for your Fitness Studio! We feature appointment scheduling, email marketing, robust reporting, rewards programs, client progress logs, reputation management, merchant processing and payroll among other features. There are no pricey add-on fees to embed your schedule into your site, generate reviews, send emails/SMS notifications, utilize a rewards program or automate marketing. WellnessLiving was built by our customers, for our customers!

WellnessLiving Details

WellnessLiving Systems

https://www.wellnessliving.com

Founded 2012

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Compare WellnessLiving with similar products

Starting price

US$59.00/month
US$129.00/month
US$25.00/month
US$25.00

Free Version

Free Version No
Free Version No
Free Version Yes
Free Version Yes

Free Trial

Free Trial No
Free Trial No
Free Trial Yes
Free Trial Yes

WellnessLiving deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

WellnessLiving Features

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Class Scheduling
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Customer Database
  • Customer History
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  • Customizable Forms
  • Customizable Templates
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  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
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  • HIPAA Compliant
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  • Mobile Alerts
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  • Multi-Location
  • Online Booking
  • Payment Reminders
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Rescheduling
  • SMS Marketing Managment
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  • Client Database
  • Client Management
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  • Credit Card Processing
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  • Customer History
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WellnessLiving Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.3
Customer Service Software 4.4
Features 4.3
Value for Money 4.3

Review software

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Write a Review!
Susan S.
Owner/Instructor
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/07/2019

"Customer Service 2nd to none"

Comments: My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.

Pros: The intuitive nature of the software is really nice. It makes sense. I'm still trying to deprogram myself from the complicated nature of MindBodyOnline and not automatically assume things are going to be difficult. When you do have a question during your learning curve or implementation of new things, you simply call or send and email to customer support and they send screen shots and detailed descriptions to help. There's also a Help Suite you can use to look up any particular situation. The features are awesome and the price point for all it is capable of is fantastic.

Cons: I can't think of anything that I don't like. I'm still in my learning curve from switching from MindBodyOnline and anything that I don't understand is from my lack of knowledge of the software. It's getting easier and easier each day as you learn more when certain situations arise. There have been a couple bugs to work out as I had many many many years of data with MindBody to transfer over.

Vendor Response

by WellnessLiving Systems on 01/08/2019

Hi Susan!
Thank you so much for leaving your review. At WellnessLiving, we are passionate about providing businesses like yours with the easiest to use software so that you can focus on your clients while we worry about the more technical aspects of your business operations. We are ecstatic to hear that you have learned to use WellnessLiving so quickly and easily, and that you have gotten such great use of our help resources. We are proud to be a part of your business and are so glad that you decided to make the switch. Thanks for choosing WellnessLiving!
-Natasha B. (WellnessLiving Customer Advocate)

  • Reviewer Source 
  • Reviewed on 30/07/2019
Samantha W.
owner
Recreational Facilities & Services, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 28/04/2021

"Karma Yoga Live"

Comments: overall good

Pros: visually easy to navigate. on demand schedule was included at the time of joining

Cons: Could not get immediate support. had to call the us which was expensive

Vendor Response

by WellnessLiving Systems on 03/05/2021

Hey Samantha,

Thanks for the review, we're thrilled you made the switch from Mindbody and chose WellnessLiving! We get customers switching over every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We take pride in being an all-in-one platform that is easy for you to navigate, and we're always adding even more features to help you get more bang for your buck. We're sorry for the inconvenience reaching Support by phone in the past, we've now added a toll-free support number for all our Australian customers. Our agents are passionate about answering all your questions and helping you succeed with our platform, so please do not hesitate to contact our Support team for any assistance.

Natasha B. (WellnessLiving Customer Advocate)

  • Reviewer Source 
  • Reviewed on 28/04/2021
Gary P.
President
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/06/2021

"fitness software"

Comments: great

Pros: the customer support with Wellness Living is amazing. I've never had a bad experience with them in the 2 years that I have been using them.

Cons: it took me some time to learn the system, but honestly I think that's because I had my staff doing most of it and wasn't in it enough to get comfortable. That isn't that case any longer and it feels better every day I use it.

Vendor Response

by WellnessLiving Systems on 16/06/2021

Hey Gary,

Thank you for leaving a review! Our customer service reps are simply the best in the business. We know you're counting on our software to help run your business, and by extension you're counting on us to be there for you for help with any questions or concerns you'd like addressed promptly. When you call our support team, you can expect to hear a kind, patient and attentive human voice that'll listen to what you have to say and provide the best solutions. After all, they're experts at what they do! There's a lot to see and learn with every comprehensive software platform out there, but with WellnessLiving you'll get the personal touch that's with you every step of the way. Thank you for choosing WellnessLiving!

Sarah M. (Customer Advocate)

  • Reviewer Source 
  • Reviewed on 10/06/2021
Neely H.
Owner/Massage Therapist
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/12/2019

"Great for Newbies; Not Recommended for Switching"

Comments: I've been disappointed overall. I had high hopes that switching for MindBody to Wellness Living would be a cost and hassle savings for us. It's neither. While my bookkeeper declares it's saving us money, I know there are countless and invaluable hours of my time not logged that I spend trying to troubleshoot and navigate this software. Training is insufficient for both onboarding and staff follow-up. The importing service is incomplete and resulted in me losing 5 years of detailed sales and attendance data, plus hundreds of class and event descriptions.

Pros: The visual layout and function of this software is appealing and easy to read. The overall aesthetics are good. In our initial switch, the function for our clients to update their passwords was excellent and increased our initial participation. It is also fairly easy for new clients to use from our website.

Cons: It is full of bugs and programming shortcomings. Servers are slow. Staff App is buggy and often inoperable. Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating. At least once a day I encounter a major function that isn't working. Returning clients have difficulty updating log-ins, staff has trouble navigating the schedules and filters and limitations, notification settings are so convoluted that clients and staff get spammed with useless auto-emails they don't need.

Vendor Response

by WellnessLiving Systems on 06/01/2020

Thank you Neely for your feedback. We are pleased to hear that you find the software intuitive and easy to use not only for yourself but for your clients as well.

We are however incredibly sorry to hear that you have encountered difficulty with the platform. Your feedback is vital to our growth and mutual success. Our number one goal is to ensure that yourself, your staff, and your clients are all getting the most out of the WellnessLiving platform.

Neely, a customer support team member will reach out to you shortly to see how they can help. Our support agents are knowledgeable WellnessLiving experts that can help you to optimize your business with our software. Please also refer to the knowledge base day or night for a quick and informative solution! Also, we now have a community forum for our customers to voice their concerns and suggest improvements. We would really appreciate hearing from you there!

Tony M. (WellnessLiving Customer Advocate)

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/12/2019
Richard P.
Owner
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/04/2021

"Wellness Living - Easy and Powerful"

Comments: Besides all the great features of the Wellness Living software, the other over-the-top fabulous thing about switching to Wellness Living has been the way they take such great care of me. Wellness Living made it easy for me to switch to them. And, they provide an ongoing level of customer support that is really game-changing. I feel like they really care about my success. That is so refreshing in today's world.

Pros: For me, the biggest pros:
- the system makes it so easy to communicate with my clients (yoga students), so it improves my overall customer service with my clients to a level I did not expect.
- the Wellness Living system has improved communications between me as the yoga studio owner and my staff. Things like Tasks, Notes, Push notifications, and emails.
- There are so many ways to configure things, it has helped our front desk check-in process considerably.
- Clients are using our Wellness Living customer branded app at a level that is so helpful, it makes our lives easier.

Cons: I hope Wellness Living will continue to improve their Achieve app. This app can be so valuable for a yoga studio because everyone is getting so used to using apps now, and most apps having a similar way of navigating, so it can make it so new yoga teachers can learn how to do things with the ap very quickly, which will allow the yoga teacher to handle the check-in of a busy class more easily. Also, I hope Wellness Living increases their options for payment at the yoga studio front desk, as well as makes it more streamlined. My dream is that it is super simple for a yoga student to buy a water or rent a mat or towel, and we can charge them for it with just a few clicks or scans. The process for that works fine now, just every time saver is a big help in those 15 minutes before a yoga class starts and all the students are arriving.

Vendor Response

by WellnessLiving Systems on 15/04/2021

Hey Richard,

Thanks for taking the time to write us this amazing review! We're glad WellnessLiving was able to make life a little easier for you and your clients. Our software is there to save you time and to help take the user experience to the next level. We appreciate your positive feedback and you can rest assured that we are always listening. All our decisions in the company are based on the input and consideration of businesses like you, which is why we'll continue to add the new features and improvements you're looking for. The last thing we would want is to become like some of our bigger competitors, where price hikes are the norm and your experience as a business is an afterthought. We know that our company's success depends on the success of the people using our software, and you can always depend on our Support Team to be there for you when you need it! Thanks again for the great review.

Gregory G. (Customer Advocate)

  • Reviewer Source 
  • Reviewed on 12/04/2021