What Is NewBook?

NewBook's all-in-one property management suite is helping accommodation businesses streamline their operations, reduce costs, boost revenue and bookings. Our solutions offer all the tools you need to efficiently run your property in one central platform including a PMS, Booking Engine, Channel Manager, Automation, Self-Service, automated communications, reporting and so much more. It's easy to use and learn - It's property management made simple!

Who Uses NewBook?

NewBook is a powerful property management suite servicing accommodation providers including Resorts, Campgrounds, RV Parks, Marinas, Hotels, Motels, Hostels, Vacation Rentals and more!

NewBook Details

NewBook

Founded in 2010

NewBook videos and images

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NewBook Details

NewBook

Founded in 2010

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Starting price

N/A
US$30.00/month
US$17.00/month
US$30.00/month

Free Version

Free Version Yes
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial No
Free Trial Yes
Free Trial Yes
Free Trial No

NewBook deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

NewBook Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking Software
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Management Software
  • Event Scheduling
  • Facility Management Software
  • Faculty/Staff Management
  • Financial Analysis
  • For Campgrounds
  • For Summer Camps
  • Forms Management
  • Invoice Management
  • Marketing Automation Software
  • Medical Management
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Parent Portal
  • Program Management
  • Promotions Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Self Service Portal
  • Third Party Integrations

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  • API
  • Accounting Software
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Channel Management Software
  • Contact Management Software
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • Geographic Maps
  • Guest Check-in/Check-out
  • Guest Communications
  • Historical Reporting
  • Inventory Management Software
  • Invoice Management
  • Multi-Location
  • Online Booking
  • Online Reservations
  • Permit Management
  • Point of Sale (POS)
  • Promotions Management
  • Rate Management
  • Ratings / Reviews
  • Real Time Data
  • Rental Management
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management Software
  • Room Booking
  • Site Maps
  • Site Reservation Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Utility Billing Software
  • Website Integration

View full list of Campground Management

  • API
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  • Reporting & Statistics
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  • Accounting Software
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  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
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  • Dorms
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  • Email Templates
  • Employee Management
  • Facility Scheduling
  • GDS/OTA Integration
  • Housekeeping Management
  • Inventory Management Software
  • Invoice Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Price / Margin Management
  • Price Optimization
  • Private Rooms
  • Promotions Management
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  • Reporting & Statistics
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  • Room Booking
  • Scheduled / Automated Reports
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  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
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  • Calendar Management
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  • Customizable Fields
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  • Email Templates
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  • Invoice Management
  • Kill Switch
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Location
  • Online Booking
  • Price / Margin Management
  • Promotions Management
  • Real Time Data
  • Reporting & Statistics
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  • Restriction Management
  • Room Booking
  • Room Inventory
  • Search/Filter
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  • API
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  • Alerts/Notifications
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  • Booking Management
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  • Rate Management
  • Ratings / Reviews
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
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  • Room Booking
  • SMS Messaging
  • Social Media Integration
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  • Website Integration

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  • Reminders
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NewBook Reviews

Read all 25 reviews

Average score

Overall
4.8
Ease of Use
4.6
Customer Service Software
4.8
Features
4.6
Value for Money
4.3

Reviews by score

5
20
4
4
3
1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jermaine W.
Jermaine W.
Consultant
Hospitality
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 15/11/2017

"Amazing!"

Pros: A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons: Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Vendor Response

by NewBook on 20/12/2017

Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

  • Reviewer Source 
  • Reviewed on 15/11/2017
Pelin U.
Complex General Manager
Hospitality, 10,000+ Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/11/2020

"NewBook combines multiple booking channels for us"

Comments: NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.

Pros: Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Cons: NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

Vendor Response

by NewBook on 04/12/2020

Hi Pelin,

Thank you so much for sharing your experience with NewBook! We appreciate your feedback and we're very happy to hear you're enjoying using our system.

Please feel free to add your suggestions for hotel management features to our Feature Suggestion page - our team is constantly reviewing votes and requests for future development!

Kind regards,
The NewBook team

  • Reviewer Source 
  • Reviewed on 26/11/2020
Prasad K.
Business owner
Hospitality, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 15/04/2019

"Very unprofessional team ,"

Comments: Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros: Payment system integration, and taking payment is very easy

Cons: Support very poor , very complex to use , do not provide connection to lot of websites

Vendor Response

by NewBook on 24/04/2019

Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

  • Reviewer Source 
  • Reviewed on 15/04/2019
Donna C.
Owner
Hospitality, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/06/2021

"An Industry 'Game Changer'"

Comments: Very professional business management and front of house software

Pros: The training and updates provide great support and are relevant to everyday operational requirements. In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business.
The new updates have some incredible developments - they are solution driven. The regular improvements provide a competitive edge for our business as the system is continually updated to promote current best practice.

Cons: Sometimes the updates can be a bit overwhelming to get through and train staff about.

Vendor Response

by NewBook on 29/06/2021

Hi Donna,

Thank you for sharing your positive NewBook experience! We are so pleased to hear that Mandurah Caravan & Tourist Park maximises its potential with our system.

If your team ever needs support with new features, our support team are just a phone call away!

Kind Regards,
The NewBook Team

  • Reviewer Source 
  • Reviewed on 28/06/2021
Geoff G.
Manager
Hospitality, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/08/2021

"Pleasure!"

Comments: I have found over the 5+ years we have been with Newbook to be a pleasure and a breeze. It has been designed for everyday users with simplicity and ease. If you ever run into a problem, the crew at support are always happy to help and it is always with such ease (and they don't laugh or judge when you have those silly "duh" moments when the solution was right in front of you!) I would highly recommend anyone to use Newbook.

Pros: Everything. It is simple, user friendly and self explanatory and makes working long hours daily on the system a breeze.

Cons: Reporting could be improved slightly to make it easier to find some things or calling them more obvious things. But that is a minute con.

Vendor Response

by NewBook on 16/08/2021

Hi Geoff,

Thank you for leaving a positive review and taking the time to share your experience with NewBook.

We are so glad to hear how much you enjoy using our system and that our support team are doing such a great job!

Thank you for being part of the NewBook Family.

Kind Regards,
The NewBook Team

  • Reviewer Source 
  • Reviewed on 09/08/2021