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Employment Hero
What Is Employment Hero?
Employment Hero is a comprehensive Human Resources software provider offering a fully integrated cloud-based HR system that includes payroll and extensive employee benefits. Designed to accommodate businesses of all sizes, the platform delivers a complete suite of tools necessary to manage employment seamlessly from hire to retirement.
The system features paperless onboarding and robust performance management capabilities, streamlining the initial phases of employment. Additionally, it includes employment contracts and policy templates developed by experienced employment lawyers, ensuring that businesses remain compliant with relevant regulations and legal requirements. With Employment Hero, organizations can efficiently handle all aspects of human resource management, fostering a more productive and legally compliant work environment.
Who Uses Employment Hero?
Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors, Consultants, Accountants, Bookkeepers
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Reviews of Employment Hero
Easy HR and Recruitment
Comments: Amazing support and the developments just keep coming.
Pros:
Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.
Cons:
I think the email notification settings need improvement
Employment Hero Response
2 years ago
Hi Kellie, Thanks for your review! It's wonderful to hear you're getting so much value from the platform. I've passed on your kind words to our team. Many thanks, Rosie @ Employment Hero
Alternatives Considered:
Good system for the price range
Comments: Good. The support teams work tirelessly to resolve all the issues we encounter with the system. I feel like a valued customer to them.
Pros:
A good system for its price range, it significantly automates processes, particularly the connection between HR and Payroll and it is very easy to use At the implementation, the implementation team greatly supported us. Following the implementation, the customer support team and customer experience team always come back promptly. I use the system every day and it reduces the process time a lot. We haven't tried to integrate with other systems yet.
Cons:
The only downside is the recruitment module, which I'm not entirely satisfied with. However, developments are progressing steadily, so there's potential for improvement. Worth a try. Some of the associates do not know the system very well and sometimes we receive odd answers.
Employment Hero Response
2 months ago
Hi Daniela, Thank you for your valuable feedback! We're glad to hear that our platform is helping automate your processes and saving you time. It's great that our support and implementation teams have been able to assist you effectively. We truly appreciate your patience with the recruitment module, and we’re excited to continue making improvements. If you ever need further assistance or have any suggestions, don’t hesitate to reach out! Many thanks, Emma @ Employment Hero
My Super Hero
Comments: Overall, Employment Hero is a highly recommended software especially for offices with large employee number. I give it the highest rating possible as it is easy to use. I like the graphics as well.
Pros:
As and end-user, Employment Hero is a very useful tool to monitor your details like your salary, leave entitlements, tenure in the company. It’s a breeze in navigating the software as it has features that makes the software user-friendly.
Cons:
I cannot see anything that I dislike in Employment Hero. It is easy to use and it takes little effort in navigating through the software.
Employment Hero Response
2 months ago
Hi Julius, thank you for your positive feedback - we appreciate it! We're pleased to hear that you find our platform easy to navigate a an end-user! Your support means a lot to us. Many thanks, Emma @ Employment Hero
Alternatives Considered:
Good system as long as you dont need help
Comments:
Great system, but woeful support, they don't want you to get in touch with them when you need help.
Very poor documentation of system which causes frustration and a lot of time wasting chasing answers that don't come easily
Pros:
Great system in terms of system design and intuitive use
Cons:
Support system is woeful, poor training and system documentation, getting support is an act in frustration and one of Employment Hero's worst features. They really make it hard for you to get in contact with them
Employment Hero Response
6 months ago
Hi Gwilym, Thank you for sharing your thoughts and providing feedback. We’re pleased to hear that you find the system intuitive and well-designed, but we’re sorry to hear about your frustration with our support and documentation. It sounds like there’s a gap between the support resources you need and what’s currently available. To help bridge that gap, we’ve reached out today to get more clarity on what specific support materials would be most useful for you. In the meantime, we’ve added some further resources (including a launch kit) to our Hero Hub. We appreciate your feedback as it helps us improve and provide a better experience for all our users. Thank you again, and we hope to turn this around for you. Many thanks, Rosie @ Employment Hero
Seamless HR & Payroll
Comments: Employment hero team are always very responsive. Whenever I have a query, it always get answered within a few minutes. The team ensures the ticket stays open until it is resolved - a feature I find very helpful when it comes to payroll processing. Kudos to the team!
Pros:
Ease of use, convenience, great user experience, helpful and knowledgeable staff
Cons:
Some of user interface can be improved to ensure efficiency in navigating through the payroll platform.
Employment Hero Response
3 months ago
Hi Gian, Thank you for your review! We're thrilled to hear you're enjoying our platform's ease of use and convenience, along with our responsive support team. It’s great to know the ticket process has been helpful for you, especially with payroll. We appreciate your feedback on the user interface—it's insights like yours that help us improve. Thank you for choosing us as your HR and Payroll solution! Many thanks, Emma @ Employment Hero
