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What Is Atera?

Atera’s all-in-one platform provides IT professionals with various integrated solutions that help them get access, visibility, and control over daily IT work. This includes Remote Monitoring & Management, Helpdesk, IT Automation, Ticketing, and Reporting – all under one roof. Our pay-per-tech model allows IT teams & MSPs to optimize and scale operations across unlimited devices, while reducing menial tasks so they can focus on the work that matters most.

Who Uses Atera?

Atera is the ultimate all-in-one IT management platform. With unlimited devices for a fixed cost, Atera has everything you need in one solution. Try Atera for free: https://www.atera.com/signup

Where can Atera be deployed?

Cloud-based
On-premise

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 23 others

Languages

English, French, German

Atera pricing

Starting Price:

US$129.00/month
  • Yes, has free trial
  • No free version

Atera does not have a free version but does offer a free trial. Atera paid version starts at US$129.00/month.

Pricing plans get a free trial

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 23 others

Languages

English, French, German

Atera videos and images

Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
Atera Software - Power up your work processes through automation.
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.
View 5 more
Atera video
Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
Atera Software - Power up your work processes through automation.
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.

Features of Atera

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Tracking Software
  • Audit Management
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CMDB Software
  • CRM Software
  • Capacity Management
  • Change Management Software
  • Chat/Messaging
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support Software
  • Dashboard Software
  • Deployment Management
  • Diagnostic Tools
  • Document Management Software
  • Event Logs
  • File Sharing Software
  • For MSPs
  • IT Asset Management Software
  • IT Asset Tracking
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Inventory Management Software
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management Software
  • Maintenance Scheduling
  • Network Analysis
  • Network Monitoring Software
  • Network Wide Management
  • Patch Management Software
  • Performance Metrics
  • Performance Monitoring
  • Policy Management Software
  • Problem Management
  • Project Management Software
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling Software
  • Screen Sharing Software
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management Software
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management Software

Atera Alternatives

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
Pulseway is an all-in-one ITSM Software with robust features, powerful automation, and endless integrations.
Miradore is a cloud-based MDM / UEM platform that provides a smarter way to securely manage Android, iOS, macOS, and Windows devices.
ZeroThreat Advanced combines the benefits of ZeroThreat Essentials with Advanced Endpoint Security.
Cloud-based solution designed to help businesses manage product data, share design information, automate workflows & monitor progress.
Zoom Events and Webinars help customers host virtual and hybrid events and large-scale broadcasts.
Mechanical CAD, design validation, product data management, design communication, and CAD productivity tools in a single package.
Schedule, manage, and track multiple projects for teams, workgroups, or the entire organization.
Auvik's software simplifies & automates network monitoring & management to give you complete network visibility & control.

Reviews of Atera

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.5
Features
4.3
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kelly
Kelly
Owner in Canada
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

A leading per tech licenced RMM

5.0 2 weeks ago New

Comments: We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it.

Pros:

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Cons:

The inability to add month-to-month Technicians is if you’re on a yearly commit

Taylor
President in US
Information Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Number 1 On the Community Page

4.0 3 weeks ago New

Comments: Overall, it has been very positive; however, over the last 6-12 months, development has slowed down a lot (this may not be the case; Atera is very secretive about what is being developed). I love the community and Atera, but I don't like how they have handled price increases and features being broken into separate billed items.

Pros:

I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

Cons:

The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

Alternatives Considered: Kaseya VSA, NinjaOne, SuperOps.ai and Pulseway

Reasons for Switching to Atera: We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint.

Sahil
Sahil
Associate in India
Verified LinkedIn User
Education Management, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent RMM and MSP software

3.0 4 weeks ago New

Comments: During the software deployment is becomes easy to integrate the software in all the systems at once.

Pros:

1. Its a good software for remote access tools 2. It helps in simultaneous deployment of software across systems 3. It also has it very own mobile app which facilitates ease of access

Cons:

1. The cost factor is not good looking at the features it provides 2. The customer service is not satisfied 3. There is no training material provided there should be something like live training sessions.

Verified Reviewer
Verified LinkedIn User
Medical Practice, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great, Especially for a 1-person IT Department

5.0 3 months ago

Comments: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Pros:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

Benjamin
IT Manager in Canada
Mining & Metals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect All in One Remote Support Solution

5.0 2 weeks ago New

Comments: Very pleased with the pricing, support and offered features and implementations.

Pros:

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Cons:

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

Alternatives Considered: Datto RMM, ConnectWise ScreenConnect and NinjaOne

Reasons for Switching to Atera: Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending.