Who Uses Planio?

Technical teams use Planio for agile project management, issue and bug tracking, customer help desk, collaborative file sharing, and repository hosting.

What Is Planio?

Planio is the #1 choice in Project Management Software for more than 1,500 companies worldwide. Award-winning and consistently rated 5 stars for its ease of use and customer support, Planio will help your team ship projects consistently on time and on budget. Super-charge your productivity and keep everyone in the loop with Planio!

Planio Details

Planio

http://www.plan.io

Founded 2010

Planio Software - Agile Board
Planio Software - Online File Preview
Planio Software - Project Activity
Planio Software - Customer Help Desk
Planio Software - Issue list
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Starting price

US$25.00/month
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Planio deployment and support

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Planio Features

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Assignment Management
  • Backlog Management
  • Calendar Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Fields
  • Data Import/Export
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  • Template Management
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Planio Alternatives

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Planio Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.6
Customer Service Software 4.8
Features 4.4
Value for Money 4.6

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Share your experiences with other software buyers.

Write a Review!
Daniel P.
Consultor ADF
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 12/01/2019

"Useful tool for project management."

Comments: The obtaining of reports in relation to the hours worked, the assigned projects and the organizational structure is fantastic. We continue using Planio for all our projects. It allows us to optimize operations more and more.

Pros: It is an innovative application that has an intrinsic project management under an agile methodology.
This allows creating sections, timelines, letters, labels, time for each activity, incorporation of members to the work team, monitoring of activities, recording of hours worked.
It is a tool that has helped us a lot in the company, I always highlight its potential for the most precise planning of each reality in the provision of technological services.

Cons: Care must be taken when creating schedules, letters, tasks or tickets for any team member.
It can cost very expensive. Well, this application can generate reports with multiple filters. In addition, it is tedious to eliminate tasks once completed and transferred to the production line.
They have notifications by email, but they do it in excess.

  • Reviewer Source 
  • Reviewed on 12/01/2019
Bob A.
CEO
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    Unrated
  • Customer Support Software
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 28/07/2015

"Overall very positive."

Comments: The system is reasonably fast, and good at what it does. Problems are responded to promptly (very quickly in some cases!). Over a 6 month period we reported three relatively obscure bugs, and all three were fixed within 24 to 48 hours. The core functionality is strong and reliable. If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification. Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information. To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client. As anyone who has ever tried to configure that in Outlook or Thunderbird can tell you, the installation of a certificate and the configuration of the client to use it are fraught with difficulties. Many people just give up. An ideal solution would be for the system to support plain-text email notification of task status changes as it does now, but with the option to not include the details, just the task title and the statement "The status of this task has changed. It is now assigned to you with XXXX Priority. Please see the task for details [link]". However, this is a relatively minor problem that does not detract significantly from our overall positive experience using the system. It's a strong solution.

Vendor Response

by Planio on 04/08/2015

Hi Bob,

Thank you very much for your valuable feedback. It is highly appreciated.

Regarding our email update functionality, I completely agree with you that email is not a safe medium to transmit sensitive data. That's why we introduced OpenPGP encryption for all email notifications a while back. You can read my blog post about it here:

http://plan.io/blog/post/90456288938/closing-the-email-encryption-loophole-with

Unfortunately, setting up email encryption is still trickier than we wish it would be, depending on the email client you are using. However, we consider offering email notification encryption via OpenPGP to be the best of the options currently available to service providers like us.

I will forward your feedback regarding the removal of certain information from the notification emails to our product team, though.

Thanks again, please don't hesitate to get back to me at any time with any questions or feedback.

~ Jan Schulz-Hofen, Managing Director

  • Reviewer Source 
  • Reviewed on 28/07/2015
Filippo S.
Senior Web Analyst
Internet, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 27/12/2016
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 27/12/2016
Todd Y.
Architect
Information Technology & Services, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/04/2021

"Great support"

Pros: Support from Ema was fantastic, even when I was suspending my account. Product offers good features vs. cost, easy to use.

Cons: No major complaints, Redmine is a nice alternative to Jira if you want to focus on more work and less "playing with the ticketing system"

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/04/2021
Pepe G.
owner
Computer Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/11/2020

"Planio review"

Pros: As a whole is a fantastic product with neat hooks to help desk features. Easy to keep track of your ongoing projects. Repositories for your projects are also a plus being able to see an issue asociated revisions of your code.

Cons: Although depending on Redmine some APIs need more functionality specially regarding time tracking. Also need improvements in Gantts graphics presentations

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/11/2020