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What Is Shift4Shop?

Shift4Shop, formerly 3dcart, is an all-in-one eCommerce platform designed for any business. The platform provides everything you need to build, manage, and grow an online store. Unlike most eCommerce platforms, you don't need to buy additional apps, buy themes, or pay transaction fees. There is over 200 built-in features, including the ability to send newsletters, chat with your customers, run an affiliate program, offer a gift registry, utilize a powerful product review system, and many more.

Who Uses Shift4Shop?

Shift4Shop is designed for new and existing online business owners, from startups to enterprise-level companies. The feature-rich platform’s unlimited support, paired with its affordable pricing struc

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Reviews of Shift4Shop

Average score

Overall
4.1
Ease of Use
4.0
Customer Service
3.9
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Stephen
Stephen
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Easy to use & great support

5.0 8 years ago

Comments: We wrote our own website prior to using 3dcart and when tablets & smart phones started to be a big chunk of the search & buying we had to do something. 3dcart's system is so much easier that writing code. You can have a product added within just a few minutes. The cost saving in time pays for it's self over and over again. Plus now it automatically adjusts for every size screen and type of device like the smart phones ect.

Pros:

The program has just about everything we need and other stuff to grow into. The support people are great, they help us when needed and normally solve my issues and questions in a few hours or less.

Cons:

They have changed over to a new platform last year but most of the knowledge base questions and answers are for the old platform. So the directions are misleading because stuff has moved around to different places on the site. They still allow use of the old platform and really should force customer's to use the new version and update the knowledgebase.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Solution for Growing Online Sales

5.0 5 years ago

Comments: 3dCart allowed our direct sale business to become an online business, with bells and whistles we thought would only be possible at a much higher monthly cost. We were able to develop a multi-state following, and offer incentives and loyalty programs, all for a very affordable monthly price. The headaches were minor in comparison to what 3dCart has done for us!

Pros:

For a small, growing business with an ever-expanding product base, 3dCart meets the need for scalability, ease of adding product details, behind the scenes product management and point of sale tracking, giving a really good all-in-one place to track and grow without the heavy investment of some other popular solutions.

Cons:

The printed reports are good, comprehensive, and useful; the ability to integrate them easily with other software is somewhat lacking; it can be done, but with some of the accounting software we tried, it was a difficult porting process. Customer service was as helpful as they could be, but many of our shortcomings became wish list suggestions for their developers.

Henry
CEO in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Effort Versus Cost

3.0 3 years ago

Comments: Having used the software for over a year, and keeping up to date with Shift4shop news and regularly scheduled fixes, we are fairly satisficed with the service. It was certainly a learning process, and we spent more time understanding the software than we would compared to a competing service, however the end result is acceptable. For a service that is mostly free to use, we have determined that the amount of work and learning required has been worth it.

Pros:

We are constantly discovering new functions as the software is being used on a daily basis. Shift4shop truly has everything we need to operate a successful e-commerce business, and at no upfront cost (terms apply to that assessment). As far as we can determine, there are no essential features missing from the services that Shift4shop offers.

Cons:

The software is most definitely not user-friendly for the common e-commerce entrepreneur. When we first starting using Shift4shop in early 2020, composing our storefront was a nightmare, and required that every member of our team need learn information, processes, and language just to navigate and operate the software. (Shift4shop does provide basic video tutorials for most functions, for new users).

Megan
Owner in US
Printing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good for the price

4.0 2 years ago

Comments: It's a decent ecommerce platform. Easy enough for beginners and best of all its free.

Pros:

Shift4Shop (previously 3dcart) is a FREE website ecommerce platform. Unlike some of their competitors that charge you for every transaction, Shift4shop does not take a commission and they do not charge a monthly fee. It really is free, which is amazing. You do need to use their credit card processor, and the fee is 3%. But you will pay a CC processor no matter what, so ultimately the ecommerce website is still free. They have templates that are ready to go and are pretty decent. Updates are done automatically, so you don't need to be a techy to keep up (this was a concern when we previously self hosted and did Woocommerce). Ultimately we are happy and would recommend Shift4shop.

Cons:

You have no control over some things. One time the entire website went down. Customer service told me I didn't even have a domain with them - even though it had been working and taking orders until the day before. And their customer service is not good. They are out of the country and have no control. Every issue needs to go to a different department. Which is not a big deal for small things, but when your entire website won't work and you have customers emailing and calling (and ultimately ordering elsewhere) losing an entire day because of poor service is huge. Once their error was fixed, there was no apology or explanation. Before we launch any advertising campaigns or send emails to our customer database I always check the site, to make sure it's working. So the free price does with a tradeoff. I calculated what places like Shopify would take per transaction, vs what I lost in one of being down and I am still way, way ahead.

Jim
e-Commerce Manager in US
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Viewing On Line Commerce in 3D

4.0 5 years ago

Comments: We have been able to offer financed products through 3D Cart and Klarna which has helped our on-line sales. It appears that 3D cart has a ways to go to make their web services seamless for less than IT Manager level users.

Pros:

Initially because it allowed us to utilize Klarna. As we converted from ARI, I found that the site was much easier to navigate and manage than ARI.

Cons:

Sizing of the photos. Some of the pages require a specific size of photo which isn't readily available. I haven't identified the path to convert what I want to what will fit, so my photos aren't consistent and frankly look amateur. When asked, the 3D staff said that they don't have a solution for this.