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MSP360 Managed Backup

MSP360 Managed Backup

What Is MSP360 Managed Backup?

MSP360 Managed Backup. Simple. Reliable.

MSP360 Managed Backup is an easy-to-use backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.

Who Uses MSP360 Managed Backup?

Managed Service Providers, IT Service Providers, VARs, System Integrators

MSP360 Managed Backup Software - Cloud storages
MSP360 Managed Backup Software - File backup wizard
MSP360 Managed Backup Software - Image-based backup wizard
MSP360 Managed Backup Software - Web panel

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Reviews of MSP360 Managed Backup

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.4
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Daniel
Daniel
Managing Partner in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Ultimate MSP Backup Tool

5.0 5 years ago

Comments: The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pros:

Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons:

They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

Ted
Owner in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

MSP360 reseller point of view

5.0 8 months ago

Comments: It is a reliable, versatile, manageable backup system. Therefore, I am very happy with it.

Pros:

I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard

Cons:

Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing. I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice. The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot.

Alexander
Founder and Managing Driector in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Do not use MSP360

1.0 2 years ago

Comments: Sometimes I can be a cheapskate. Sometimes being a cheapskate leads me to choose the wrong software. I made that mistake with MSP 360. I have it installed on many client devices and migrating to another software is going to cost me a lot of time. Someday I will find that time and I will be so glad to be off this platform.

Pros:

When I moved to MSP360 it was called Cloudberry Backup and it was not bad. They changed their name and pricing and made everything worse. So I guess the best thing about MSP360 is that it was not always as bad as it is now.

Cons:

The web interface is terrible. It is very difficult to figure out how to navigate the interface to find backup history, restore data, even managing licenses is difficult. The only thing worse than their web interface is the new backup wizard. There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites.

Yisroel
owner in US
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A great MSP backup solution

5.0 2 years ago

Comments: Excellent, it brought to me a real confidence in managing my backups, that I can respond quickly if there is any issues.

Pros:

It allows all clients to be on one platform for easy management. I had multiple solutions before, frankenstack. Now all in one place, one bill, one view. Very NiceAlso they have multiple forms of backups, local, cloud, file, image, all of them I implement.

Cons:

At this point I really do not have any cons. I have had good response from tech support when I had issues. They did change a backup type that I was using, which was not secure. The change made sense.

Matt
Owner in US
Computer & Network Security, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Helps me sleep at night

5.0 2 years ago

Comments: I have only needed help once during the installation process and tech support was fast and walked me though my confusion... It was much more simple install than I was thinking.

Pros:

Integrating MSP360 into our workflow was a breeze. The timely alerts and very detailed reports are very helpful internally and with the clients.

Cons:

Could use a more modern web GUI and the work flow tends to jump around... better feature grouping would be great.