---
description: Get detailed information about Vivocha usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vivocha Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Vivocha](/software/143056/vivocha)

# Vivocha

Canonical: https://www.capterra.co.il/software/143056/vivocha

> Vivocha.com, the Next Generation Customer Interaction platform: Video, Voice, Chat, and Collaboration tools
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Vivocha?

\- Banks
- Financial companies
- Telcos
- Utilities

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Vivocha
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$52.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Vivocha licence fees are charged on a per-user, per-month basis to give you step-by-step scalability in your adoption of the services.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Canada, China, Germany, India, Italy, Japan, United Kingdom, United States

## Features

- Alerts/Escalation
- Automatic Call Distribution
- Call Center Management
- Call Recording Software
- Chat/Messaging
- Communication Management
- Customer History
- Feedback Management
- Knowledge Base Management
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Surveys & Feedback
- VoIP Software

## Integrations (12 total)

- Adobe Commerce
- Docebo
- Drupal
- Google Analytics 360
- Google Drive
- Joomla
- PrestaShop
- Salesforce Sales Cloud
- Shopify
- Webtrends
- WordPress
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)
- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)
- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (984 reviews)
4. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
5. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (820 reviews)

## Reviews

### "The right platform for top customer experience" — 4.0/5

> **Verified Reviewer** | *11 January 2019* | Internet | Recommendation rating: 8.0/10
> 
> **Pros**: We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time.
The integrations of Vivocha with Megento and Zendesk work very well.
> 
> **Cons**: It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused
> 
> Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

-----

### "Convert Online Visitors Faster" — 5.0/5

> **Stephanie Watson** | *25 April 2013*
> 
> **Pros**: You can connect to many clients through one platform
> 
> **Cons**: You will need a live chat operator on duty
> 
> Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.

## Links

- [View on Capterra](https://www.capterra.co.il/software/143056/vivocha)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/143056/Vivocha/> |
| en-AE | <https://www.capterra.ae/software/143056/vivocha> |
| en-AU | <https://www.capterra.com.au/software/143056/vivocha> |
| en-CA | <https://www.capterra.ca/software/143056/vivocha> |
| en-GB | <https://www.capterra.co.uk/software/143056/vivocha> |
| en-IE | <https://www.capterra.ie/software/143056/vivocha> |
| en-IL | <https://www.capterra.co.il/software/143056/vivocha> |
| en-IN | <https://www.capterra.in/software/143056/vivocha> |
| en-NZ | <https://www.capterra.co.nz/software/143056/vivocha> |
| en-SG | <https://www.capterra.com.sg/software/143056/vivocha> |
| en-ZA | <https://www.capterra.co.za/software/143056/vivocha> |
| fr | <https://www.capterra.fr/software/143056/vivocha> |
| fr-BE | <https://fr.capterra.be/software/143056/vivocha> |
| fr-CA | <https://fr.capterra.ca/software/143056/vivocha> |
| fr-LU | <https://www.capterra.lu/software/143056/vivocha> |
| ja | <https://www.capterra.jp/software/143056/vivocha> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Israel helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.il","url":"https://www.capterra.co.il/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.il/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Vivocha","description":"Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile and messaging app, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5788e849-7af2-49ff-bfa3-454a1d94db2d.png","url":"https://www.capterra.co.il/software/143056/vivocha","@id":"https://www.capterra.co.il/software/143056/vivocha#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2},"offers":{"price":"52","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.il/software/143056/vivocha#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Vivocha?","@type":"Question","acceptedAnswer":{"text":"Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile and messaging app, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.","@type":"Answer"}},{"name":"Who Uses Vivocha?","@type":"Question","acceptedAnswer":{"text":"- Banks- Financial companies- Telcos- Utilities","@type":"Answer"}}]},{"@id":"https://www.capterra.co.il/software/143056/vivocha#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/30906/customer-engagement/software","@type":"ListItem"},{"name":"Vivocha","position":3,"item":"/software/143056/vivocha","@type":"ListItem"}]}]}
</script>