Booksy Biz

Excellent Convenient App

Comments: I love the way that there is constant development, and improvement since i first joined 2 years ago.
The app has allowed me more room for quality time with clients, as customers can schedule appointments at their own convenience, without interfering with consultation sessions.

Pros:

The app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive.

Cons:

Nothing really, as I said there are so many things still to come and to add, which is extremely exciting.

Meets the need for clientele

Pros:

I purchased this software for my daughter who is a brand new salon owner. I wanted to make sure that she was able to communicate with her clients in a way that would be effective and easy to use so that she did not have any issues. For the volume she's currently taking in, this works well and it's not stressful.

Cons:

I'm personally not a fan of the app visually. To me it seems a little dated however that's just an aesthetic. The app definitely does what we need it to do so no complaint there.

Worst booking system ever used

Comments: Overall it was awful. I was billed incorrectly for a system error that was made and then my account got disabled. As a salon relying on appointments being able to operate I was left in an awful situation. I tried numerous attempts for assistance and I just got sent around in circles. Their system error had detrimental effects to my business and there was zero acknowledgment of this or apology.

Pros:

Aesthetically pleasing. It’s hard for me to find pros as I am so dissatisfied overall.

Cons:

Terrible customer support. System errors and nobody to assist. They do not care about their customers!

Booksy Review

Comments: My overall experience with Booksy has been great. It’s a great price for the features it offers and it makes running my business easier for me. Not to mention my clients also like how easy it is to use.

Pros:

What I like and appreciate most about this software is the mobile access, appointment scheduling, and confirmation/reminders. These are some of the main things about this software that makes it easy not only for me, but for my customers to use.

Cons:

I do feel calendar sync could be improved. I do like this feature, but I’ve had issues with my appointments not being on my calendar even though someone would schedule their appointment.

Personal Use Booking

Pros:

Simplicity, sensible recommendations based on usage, reminders with a timeline that makes sense, integrates well with Google assistant.

Cons:

No cons - I have not encountered a situation where Booksy has had errors.

The worst app and business owners should be aware

Comments: I hate that Genbook merged with Booksy, they couldn’t have picked such a terrible software. Customer service is horrible, please don’t respond with “get in touch with [email protected]” because I ALREADY have and yet no response, mind you this was last week. My bank account has not been verified after almost 1 week and a half and I’ve been sending over numerous documents but nothing. I NEED to talk to someone over this issue because I’m potentially losing a lot of money especially with no shows. Don’t even get my started on every client has to give a deposit? Or at least that’s what I was told on the chat. Oh, and the chat.. you ask a question on the chat and get a response HOURS later.. like Business owners have that time? Anyways, these are my main points, I can go on. If you do respond, please let me know how I can get a refund since I paid Genbook.

Pros:

I wish I could give them a pro but nothing

Cons:

Pretty much everything a business owner can dislike about a app feature

Booksy is Garbage

Comments: They are a garbage company. Customer service is unresponsive. I had repeatedly asked them to delete my client list from their server prior to the data breach. Eventually they assured me that they had done that. Two weeks later another salon had my entire list.

Pros:

When books he purchased Genbook I kept some of the useful features.

Cons:

Once Booksy took over, I lost my entire cancellation list. Several appointments did not make it in the changeover and I was double booked. They gave my entire client list to another, competing salon who began marketing to all 1500 clients

Booksy for booking

Comments: My experience has been very favorable and have really had and unfavorable problems

Pros:

That i can book from home at my own convenience. And it allows me to see all times and days

Cons:

Sometimes it doesn't always show the cancelations incase i need an appointment at another time

Not great

Pros:

Not anything that made me want to keep the application.

Cons:

There wasn't a lot of easy-to-use points in the application

pretty seamless

Pros:

The seamlessness of appointment booking.

Cons:

Like Vagaro it can be kind of glitchy depending on the type of format you're using.

I used it to book a manicure and it was super easy

Pros:

Clear interface, intuitive to use, great overall

Cons:

I didn't receive an email confirming my appointment, it would have been nice to get one on the back of my scheduling

Huge Help with Scheduling and Organization

Pros:

Makes scheduling and organizing my calendar a breeze. Very user-friendly platform for my clients to interact with and book classes and personal training sessions. I also appreciate the reminder texts and emails that go out to clients so I don’t have to worry about that.

Cons:

I haven’t had any issues with this software, it’s made my life much simpler in terms of scheduling.

Payouts issue - disappointing

Comments: I am experiencing issues with registering my account for payouts since September 2022.I have provided Booksy with my Revolut details for payouts and as per error of one their employees I have been accepted even though they don’t allow Revolut for payouts.My customers have been charged for £160 worth of services and I can’t claim my money back from you due to this error.I have been informed by Booksy that I should provide ANY bank details with my name on it so as I work 7 days a week and banks require lots of paperwork it took me over 2 months to do it.FINALLY I thought I will get my money but what do I hear???? I can’t use my personal details because my business is LTD!Twice i have been misled by this joke of a Company that claim your money and don’t provide you with a solution for their own errors. They don’t value Customers who pay them regularly for 2 years, I even offered to process my payments for Booksy subscription and they said NO.Absolutely disgraceful

Pros:

Absolutely rubbish of a Customer service!

Cons:

Absolutely rubbish of a Customer service!

Over Charged My Bank Account

Cons:

AWFUL!!!! This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the [SENSITIVE CONTENT] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them to have their service. We as hairdressers are extremely busy. They billed me on the third of this month and then again on the 11th for $29. They also charged me $29 for messaging which I opted out of when I first got the app but they charged me anyway. So BEWARE OF THIS APP AND THE CHARGES! I have tried to erase my bank information and all other personal information, it will not let me erase my information. So now I have to call the bank and change bank cards. This is a HIGE HASSLE when I tried to be patient and nice about this on going issue for MONTHS! When you call you get blown off to the app chat line or asked to email them! COWARDS if you ask me!! Quick to take your money 💴 but hide when they make a mistake in taking too much mistakenly!

Very good appointment app

Pros:

Easy of use, clean design, a lot of companies

Cons:

There is no such thing, everything is great.

Not impressed with support

Pros:

Somewhat similar to Genbook. Still trying to learn and navigate my way around.

Cons:

The support! I previously had Genbook for 6 yrs, and had to switch over to Booksy because they are combining. With making the change I had to verify my bank account to receive online payments to protect from no shows. Apart of the process is uploading a bank statement with my account number and bank logo. My account can’t be verified so I’m blocked. I reach out to support and they tell me wait 24 hours. Okay I do, still blocked. Then I reach out again, I need to upload a bank statement again. So I have. At this point I can’t tell you how many times I’ve uploaded my bank statement and checks to prove I am the account holder. I reach out to support trying to get help and I get left with no help. I call support in the phone. Talked to one gentleman who heard my frustration and said he would try pushing the matter with who ever is in charge of verification. Nothing happens still blocked. I reach out to support again through chat, the person I talked to didn’t help me at all. Would tell me he’ll be right back and contacted me the next day saying the same thing, I need to upload bank statements and to let him know when I did. I followed instructions to later receive a message from him “ thanks for reaching out, if you need any further assistance don’t hesitate to reach out to support” and the chat was ended. Once again, no help. I called support again, no one was available, I tried to even cancel my subscription and no one was available for me to talk to.

Horrible Experience

Comments: Terrible. Please see "cons" section for details.

Pros:

Honestly, this was a terrible experience for our small business. We had been using Genbook, which was fine, but then they were bought out by Booksy and we were forced to switch.

Cons:

Where do I start? It was difficult and clumsy for our therapists to manage their own schedules, both on the mobile app and on the desktop. Customers were not able to search for appointments with a specific therapist, and we were getting constant negative feedback from customers. You are not able to prevent last minute cancellations unless you sign up for payment processing with them, which is ridiculous. Also, we had very little control over certain settings: I had to call Booksy just to adjust our reminder notifications! Customer support was not great, particularly with the "chat" function. I often had to wait up to 15 minutes to get a response. Even cancelling this product was difficult! It had to be done over the phone, and I've called multiple times to try to stop them from continuing to send appointment reminders to customers even after we cancelled. This is still going on.

Revolutionary product that makes life easier

Comments: It brings the supply and demand together in the market. I guess the simplest description can be this. Finding a place with the service I need and making an appointment has never been so easy.

Pros:

First of all, great idea and product. It solves a big problem for everyone in everyday life. I can't express enough how Booksy improved my life quality by making appointments and reservations in the most simplified way. Moreover, it allows me to make a more informed decision as I can see other reviews. Filters and sorting helps a lot. I can't imagine my life now without Booksy.

Cons:

I am a long term user so I can say that at the beginning UI/UX was not as intuitive. However, they do release product updates and improve the tool so I can't really complain.

Long time customer

Comments: It was good at first, after covid things changed, mainly getting help and customer service.

Pros:

All in one marketing tool. Great for new stylist as it helps bring in clients.

Cons:

Customer service is not as good as when I originally started with them. Not all features work properly. I feel like they started to nickel and dime. Can't choose how you wanted deposits taken ( has to go thru their payment system). Was not as customizable as I'd like it to be

Booksy - good not great for medical office

Comments: Good not great.

Pros:

I liked the design of the software and it was so convenient to have patients able to book online.

Cons:

The booking features could be improved. Booksy had limited capabilities when it came to booking families for appointments at our office. We ran into issues with booking children especially. We were required to input an email address for each patient but couldn’t reuse an email for multiple patients, making it very difficult for the patients without email.

Glass cuts by Memphis

Comments: It’s a great app just has a few quirks to work out

Pros:

The app is great it helps me keep everybody in order and to create a smooth operating system so I can get everybody out with ease.

Cons:

The only dislike I truly have is that it takes a while to get problems sorted out through customer service and that there is no notification there is no email or text message to the business end of the communication if I don’t have my eyes on the app I want to see who is booking or be notified if someone knew his boat

NOT recommended

Comments: I have had every imaginable problem, and even though customer service is friendly, they have not been effective in resolving even the most basic of my issues.

Pros:

Very little. It purported to function similarly to the previous platform which it had bought out when I made the migration, but there was very little continuity and very little similarity to that previous app

Cons:

For a person who pays great attention to detail, the Booksy app has been a disastrous experience in every way

Definitely the best tool to book your haidresser!

Comments: Perfect! The mobile app works amazing and I can't imagine using another tool. Good job Booksy team!

Pros:

I use this tool daily to book hairdressers, groomers, barber,s and beauticians. It works perfectly for me as I can choose time and place and price or reschedule and I don't have to call each place every time.

Cons:

Not all the places are available at Booksy, but I hope it's only a matter of time. Apart from that everything works well for me!

Poor update

Pros:

Customers can book online without having to call and stop us in work. The app seems to work great for customers

Cons:

The update. The fact it sometimes double books appointments. There is no colour difference with appointments so hard to figure out who's coming when under each person. The app doesn't seem to like any iPhone, iPad systems.

Booksy Review

Comments: Foxy has solve so many problems in my business that allows people to give me reviews pay a fair appointments in advance it text them emails them and make sure that I don’t have to spend my time answering phone calls and text

Pros:

But I could use this as a point of sale versus paying for square and PayPal also that Clients could pay me in advance and I can vary the amounts

Cons:

Help desk on different time zone, and constant emails