18 years helping Israeli businesses
choose better software
Fresha
What Is Fresha?
Fresha is the world’s #1 booking software for salons, spas, and wellness businesses, trusted by millions of professionals in over 120 countries. Designed to simplify operations and supercharge growth, Fresha provides an intuitive, all-in-one platform to manage appointments, streamline payments, and enhance client experiences.
Boost your sales and attract new clients by accepting online bookings directly through Google search, your Facebook and Instagram pages, and your website. Clients are easily kept up to date via automated messages, emails and the mobile app.
Fresha also empowers businesses to increase revenue with built-in marketing tools, client management features, and optional payment processing. Whether you're a solo practitioner or managing a multi-location business, Fresha offers the tools you need to succeed—all in one place.
Who Uses Fresha?
Appointment scheduling solution for salons, barbershops, spas and beauty and wellness professionals.
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Reviews of Fresha
Easy to use
Comments: The staff are all really helpful, the system is reliable and it’s really easy to use.
Pros:
ease of use, online booking features and accessibility.
Cons:
Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.
Alternatives Considered:
Fresha - free version review
Comments: I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way
Pros:
That it has a free version with enough of the capability
Cons:
The new updates that then cost. The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!!
Fresha should be protecting business owner of theft of service
Comments: Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money.
Pros:
Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha.
Cons:
Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her.
Fresha Response
5 months ago
Hi Kay, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected]. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team
Excellent for your bussiness
Comments: My experience has been totally positive, I would like to improve some things but that depends on me and my clients (like the use of cards to charge when they don't show up for the appointment), but this is a complete app with everything you need.
Pros:
I use it to manage my clients' appointments and have all my services organized and accessible to all my clients.
Cons:
I don't have any negative comments at the moment. I've been using the dating app since March 2023 and I've found it great.
Alternatives Considered:
System is Intuitive
Comments: I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.
Pros:
The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.
Cons:
Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).
