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Weave
What Is Weave?
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.
Who Uses Weave?
Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators, Weave is the organizational tool all office managers need.
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Reviews of Weave

Weave, bringing communication to the future
Comments: Super happy with it and wish more businesses used it.
Pros:
Having the ability to message clients instead of calling for everything is a big time saver
Cons:
I don't love that it does not directly attach to the medical record
I would definitely recommend weave!
Comments: Great customer service overall a really innovative product and they are always progressing!
Pros:
Easy to use/user friendly. I love the app, with the phones it pops right up in a small window with the patient info it's great!
Cons:
integration with eaglesoft is wonky. The payments post weird and under anyone's employee number, it's random. I shut it down immediately :(
This Is My Review
Comments: It has it's pros and cons. It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.
Pros:
Helps our patient's that are hearing impaired and depend on text messages through their mobile devices.
Cons:
We deal with elderly patients, Weave gets very confusing to them when it's sends them a message that for an appointment that we rescheduled. It is also very important because we have patient's that are hearing impaired and depend on text messages.
Weave is Fantastic!
Comments: We have loved having weave as part of our team resources. Easy communication and lots of ways to access patient information.
Pros:
We love how quick and efficient weave has been for our office!
Cons:
We did not not like that you can't combine consent forms unless you have already combined them in your weave portal.
IT and scheduler
Comments: Overall my experience with weave is an A+ rating
Pros:
The thing i like most about weave it's in t effectiveness and its efficiency.
Cons:
the customer service response regarding critical issues and its time zone
Weave is and amazing software!
Comments: We have been overall very happy the Weave and recommend to other dental offices.
Pros:
Phone system and texting capability is great
Cons:
The new updated format is taking time to learn
Alternatives Considered:
We love Weave
Comments: Fantastic, we have tried other platforms and always come back to Weave!
Pros:
We love how it is all in one app! Customer service is outstanding and we can always get questions answered quickly!
Cons:
The online scheduling app does not work with our office.
Alternatives Considered:
Weave Review
Comments: It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients
Pros:
That you can communicate with customers no matter where you are.
Cons:
Sometimes that features, like images, do not show up on the mobile app
A great tool for a specialty office
Comments: Weave is a great tool to make all of our patient communications easy and automatic. I love having all of our main tools in one easy-to-use portal.
Pros:
Weave makes all our patient communications easy!
Cons:
There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively.

Weave has terrible customer service.
Comments: Very negative. We had 2 locations with weave and acquired a third. That location already had an exisiting weave account so we just needed to transfer the ownership and set up the same features. It is a month and a half later and it still doesn't work. My so called account representative [sensitive content hidden] is unreachable and does nothing. We are now looking to switch all of our locations to a different provider
Pros:
Great if it actually works, but the second you have a problem its good luck
Cons:
If there is an issue good luck getting it fixed
Weave Response
9 months ago
George, we’re sorry to hear about this experience. We’re focused on making our Customer Support experience best in class. Can you contact us at [email protected] so we can escalate your issue with our Customer Success team?
CAN'T LIVE WITHOUT WEAVE!!
Comments: The Weave program operates and functions like several employees might....sharp employees at that! We use the Weave payment features through Stripe as well. That program runs so smoothly.
Pros:
I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day. The caller ID feature that pops up on our computer screen when a patient calls is so useful!!
Cons:
I honestly haven't found a feature that we don't absolutely LOVE! The staff comments often on how did we ever live without Weave!!
Alternatives Considered:
Patient interaction improvement has been off the charts.
Comments: The overall weave is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity.
Pros:
The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!
Cons:
Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.
Weave all day, every day!
Comments: I have used Weave since its inception. I will not work at an office without it.
Pros:
I love the instant communication. No accessing a website. The app is fantastic! I love the integrated phones, but mostly the texting feature
Cons:
There are cons? I don't know of any! Weave has everything.
customer service is lacking
Comments: Looking for an alternative. Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off. Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024).
Pros:
saved our bacon during covid (texting w patients, bulk messages, etc)
Cons:
Software glitches are growing. Takes a long time to elevate to Tier 2 support. Resolution then takes days/weeks. Business model has evolved to SAAS. Wants to charge a monthly fee for physical phones that can be purchased for $100/unit (we have had ours no issue with ours for 4+ years).
Weave Response
7 months ago
We’re sorry you have had a poor experience with Weave – we’re always looking for ways to improve and your feedback is important to us. Can you contact us at [email protected] so we can escalate your issue to our support leadership team so they can help find a resolution?
One-Stop Info on your patient!
Comments: Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too!
Pros:
The app! Tells us so much! It's quick and easy to access.
Cons:
Forms are troublesome. More write-backs would be nice.
Patient Communication
Comments: Overall I love using weave. It has made a positive difference in my practice.
Pros:
The ease of use. The instant communication with my patients.
Cons:
Frequent service interruption. Change/elimination of features that we have grown accustom to using.
Weave is the BEST
Comments: Easy to use and great support system Highly recommend
Pros:
This is the best patient communication tool out there. Tried different companies and Weave is the BEST!!
Cons:
I really don't have any complaints about Weave
Weave is a lifesaver!!!
Comments: LOVE IT! From the moment I talked with the sales rep who walked me through everything, to the trainers and the installers. Very easy to set up and learn. Well work it
Pros:
We have a very busy dental practice and Weave is like having my own personal assistant. Being able to text a patient over a phone call saves so much time. Weave also confirms all appointments 7 days ahead and a couple days before and an hour before so the no-shows have dropped significantly! Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our dental software. We also love the phone system, the caller ID pops up on the screen so you're able to see all the patient information needed. Payments through Weave are so simple and the you can't beat their rate! I highly recommend Weave!
Cons:
The only con I have is I wish the payments would go directly into the patient's account, we have to manually make sure we put it in, which is an extra step but well worth it!
A Great Tool For the medical or dental practice!
Comments: Very positive. We upgraded from an old phone system to Weave phones, that are not only nice units and mobiles, but also have the integration with our software. We also use them as our fax service, so we were able to drop the old company we were using for faxes.
Pros:
Fabulous internet based phone system, with caller ID and integration into our software. Weave gives us info on the patient calling through an app on the screen, that includes important info like next appointments, balances due, etc.
Cons:
Sometimes in the app you have to do a lot of back clicking to get to the home screen, which can be a little annoying.
Weave: The best of the best
Comments: I would say so far it's been amazing. I have had nothing but great experiences with weave. They offer such a wonderful platform to contact our patients on. They have amazing customer support and great walk-throughs for any new things on their platform. 100/10!
Pros:
I love weave! So many amazing things I can use through them and always provide the best support!
Cons:
sometimes it says someone is typing to the same patient as me when they aren't
Loving Weave
Comments: Overall I really like Weave and recently we just started using their payment plans.
Pros:
I like the appointment reminders and text features the most with weave.
Cons:
The only complaint I have is that Weave payments is not integrated with Eaglesoft yet. I hope you all are working on that!
Weave Elite Plan Upgrade
Comments: The technology that is offered by weave is great. Very helpful when it comes to patient communication and efficiency. But, as for the onboarding and training process, some improvements could be made there.
Pros:
What all weave has to offer. The elite plan is a great plan.
Cons:
The lack of training. It seems as if the amount that we spend each month should cover some sort of one on one training at no additional charge.
Weave has changed the way our practice works!
Comments: Overall my experience with Weave has been awesome. User friendly and the platform has so many features that make our practice run much smoother.
Pros:
What I like most about Weave is that I can send out forms via text and email. The texting feature is phenomenal.
Cons:
Sometimes it is difficult reaching customer support, long hold times.
Superior and Efficient
Pros:
Weave is an all around one stop Shop. From managing patient concerns, communication with employees and patients , and appointments.
Cons:
Doesn’t store login info, and sometimes difficult to obtain new password.
Alternatives Considered:
Weave Communications
Comments: Awesome! We love all the added benefits Weave has brought to our practice.
Pros:
We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we are closed. Just a great experience for our team and patients
Cons:
Can't think of anything, we are very happy we partnered Weave with our practice management software