What Is Pulseway?

Monitor, manage and control your IT systems and applications in real-time using any smartphone, tablet or desktop. Pulseway has done for System Administration what smartphones did for email - you get a notification, see an issue and sort it in seconds. Monitoring is no longer a drama - you just monitor and instantly respond to server issues as soon as they arise. It's like having a NOC in your pocket.

Who Uses Pulseway?

Managed Service Providers (MSPs), IT departments, IT consultants and System Administrators.

Where can Pulseway be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • MMSOFT Design
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, Denmark, Finland and 16 others

Languages

English, German

About the vendor

  • MMSOFT Design
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, Denmark, Finland and 16 others

Languages

English, German

Pulseway videos and images

Pulseway Software - Single Pane of Glass - One Centralised RMM
Pulseway Software - Monitor and get real time updates on your systems from any device, thanks to Pulseway Mobile Dashboards.
Pulseway Software - Network Monitoring - Monitor Everything with an IP Address
Pulseway Software - Custom Reporting and White-Labelled Templates
Pulseway Software - Entire IT Infrastructure overview over your systems, server and network devices.
View 6 more
Pulseway video
Pulseway Software - Single Pane of Glass - One Centralised RMM
Pulseway Software - Monitor and get real time updates on your systems from any device, thanks to Pulseway Mobile Dashboards.
Pulseway Software - Network Monitoring - Monitor Everything with an IP Address
Pulseway Software - Custom Reporting and White-Labelled Templates
Pulseway Software - Entire IT Infrastructure overview over your systems, server and network devices.

Compare Pulseway with similar products

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US$20.00/month
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Features of Pulseway

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup and Recovery
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Customization
  • Dashboard Software
  • Data Import/Export
  • Data Storage Management
  • Data Visualization Software
  • Deployment Management
  • Diagnostic Tools
  • Drag & Drop
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing Software
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management Software
  • IT Asset Tracking
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Internet Usage Monitoring
  • Issue Auditing
  • Issue Management
  • Knowledge Management Software
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management Software
  • Multi-Channel Communication
  • Multiple Authentication Methods
  • Multiple Monitor Access
  • Network Analysis
  • Network Monitoring Software
  • Network Security Software
  • Network Wide Management
  • Patch Management Software
  • Performance Metrics
  • Performance Monitoring
  • Policy Creation
  • Policy Management Software
  • Problem Management
  • Process/Workflow Automation
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Scheduling Software
  • Screen Sharing Software
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Support Ticket Management
  • Task Management Software
  • Third Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning
  • Workflow Management Software

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Reviews of Pulseway

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Corey
Corey
IT Administrator in US
Verified LinkedIn User
Furniture, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Low Cost RMM with Great Value

5.0 3 years ago

Comments: We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pros:

Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates

Cons:

No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Paul
President in US
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Premium RMM at Great Cost

5.0 3 years ago

Comments: Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Pros:

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Cons:

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Rex
Rex
Business Owner in US
Verified LinkedIn User
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

A Low Cost Option with Everything!

3.0 3 years ago

Comments: For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Pros:

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Cons:

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

John
Network Admin in US
Packaging & Containers, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Network monitoring

5.0 2 months ago

Pros:

It is very easy to setup and monitor the network.

Cons:

I have not found any complains yet from my admins.

Trenton
Owner in US
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Product is solid, support can be hit-and-miss

4.0 7 months ago

Comments: Used the product for years on the Pro version, until I was forced into a non-optional upgrade to the Teams plan. The forced transition process could not have been more poorly planned on the part of Pulseway, and burned me bad enough that I migrated all of my endpoints to a different product. If you start out on the Teams plan perhaps you'll have a better result, just pray that they don't decide to forcibly change you to something new or different a few years down the line.

Pros:

Custom scripts, cross-platform compatibility, custom alerts

Cons:

Core Pulseway software is excellent and reliable. Some of the peripheral things are less than stellar. The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work.