--- description: Get detailed information about Pure Chat usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pure Chat Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Pure Chat](/software/141708/pure-chat) # Pure Chat Canonical: https://www.capterra.co.il/software/141708/pure-chat Page: 1 / 15\ Next: [Next page](https://www.capterra.co.il/software/141708/pure-chat?page=2) > Cloud-based solution that helps businesses add live chat to websites, use canned responses, share files, and more. > > Verdict: Rated **4.6/5** by 337 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pure Chat? Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 337 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pure Chat - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free: Unlimited Live Chat - Includes 3 Users/Operators Growth: $39/month PRO: $79/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Chat/Messaging - Customizable Branding - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (8 total) - Google Analytics 360 - HubSpot CRM - Keap - Shopify - Squarespace - Weebly - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.capterra.co.il/software/180345/whatsapp) — 4.7/5 (16296 reviews) 2. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Pure Chat is a Go for Us\!" — 4.0/5 > **Paula** | *21 May 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Easy to set up, pricing is good compared to other live chat apps. We were able to upload our own customized chat button to be on brand with our company. > > **Cons**: It's not clear how to filter my business IP out of analytics. I also found it odd that a company that sells live chat buttons wouldn't have one on their own site. I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be significantly delayed. > > We've only been using Pure Chat for a few days and so far everything seems to be running smoothly. We were using Jivo Chat which just sent a notice that they are doubling their prices, so this is a great alternative. ----- ### "Willing to give it a second try" — 2.0/5 > **Christopher** | *27 September 2024* | Wholesale | Recommendation rating: 1.0/10 > > **Pros**: It worked. Even with the hurtles we still got some chats to work > > **Cons**: Delay in response time and we missed chat notifications > > When We demo’d the software it wasn’t the best conditions. On Wi-Fi out in a rural area during a storm. We had lots of delay and missed chats ----- ### "About pure chat" — 5.0/5 > **Verified Reviewer** | *18 January 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use,it have best features and it is free of cost. > > **Cons**: i dont have any complilants with this pure chat ----- ### "Refreshing to use" — 5.0/5 > **Casey** | *23 September 2024* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Pure chat transforms the way you interact with customers. It's intuitive and easy to navigate. This was especially helpful when I was new and didn't know how to use many apps. > > **Cons**: Notification system can be overwhelming and hard to turn off. > > Overall a refreshing app, that is easy to use positives outweigh negatives by far. ----- ### "POWERFUL MARKETING TOOL" — 5.0/5 > **Jillian** | *20 July 2024* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: THE ABILITY TO SPEAK WITH SOMEONE WHO IS ACTIVLEY VIEWING OUR WEBSITE IS PURE CHAT IS A REAL TRUST-BUILDING SOFTWARED THAT ENCOURAGES REPEAT CUSTOMERS, ALLOWS QUESTIONS OR CONCERNS TO BE ADDRESSED AT THAT TIME. PATIENCE IS NOT A THING ANYMORE, TO BE ABLE TO ADDRESS A CUSTOMER SAT THAT MOMENT CAN MAKE OR BREAK THE TRANSACTIOON > > **Cons**: I HAVE NOT HAD ANY CONCERNS WITH THE SOFTWARE YET. > > THE ENRICHING EXPERIENCE IS MEANING. THE ABILITY TO CUSTOMIZE IS A FAVORITE OF MINE ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.il/software/141708/pure-chat?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/141708/pure-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data