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Who Uses Action Card?
Restaurant & Food Service, Convenience Stores, Retail, Multi-Unit Service Organizations, Equipment suppliers
What Is Action Card?
Simplify Field Visits
Action Cards mobile operations management software helps to simplify and optimize unit-level operations. Equipping the management team with Action Card can help drive consistency, meet quality standards, and uphold brand requirements through a visible and approachable location inspection. Remove your dependency on paper, laminated sheets or mis-calculated spreadsheets and bring efficiency and accountability to your business processes.
Action Card Details
Action Card
http://www.actioncardapp.com
Founded 2013
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Action Card Alternatives
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Action Card Reviews
Read all reviewsOverall rating
Average score
Verified Reviewer
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Overall Rating4 /5
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Ease of Use3 /5
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Features & Functionality4 /5
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Customer Support Software5 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 04/05/2018
"The program does pretty much everything we need and they are always asking for how they can improve"
Comments: It keeps our auditing organized, digital, all in one place for easy follow up and management for the three of us on the Ops team that conduct audits.
Pros: For auditing this program is excellent. We can build a custom audit form to submit for each of our locations every quarter. We also built a "mock audit" for our managers to do one on their own. Then we have built other checklist like forms that the territory and district managers submit on their stores so they can keep track of everything in one place.
Cons: The reporting area is difficult to work with because in order to see the data you have to export it to excel (the report truncates the data so it isn't readable on the screen). Building custom reports can be a little confusing and sometimes we can't get it to do what we want but the support team is always able to help and listen to our needs. We have seen they have added features and reports based on our requests/needs.
- Reviewer Source
- Reviewed on 04/05/2018
Mark W.
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Overall Rating5 /5
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Ease of Use4 /5
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Features & Functionality4 /5
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Customer Support Software5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 14/10/2016
"APEX review of Action Card"
Comments: Support is great! Never have trouble getting in touch with someone if you have a question or issue. Program works very well after it's set up the way you want. Takes some understanding of what your trying to get from your setup......information, reporting, usage......but works well once it's in place.
Pros: We can hold our teams accountable for completing the Coaching Documents we are looking for on a weekly basis.
Cons: Not the most user friendly program. I can usually figure out what I need to do.......but it may take me a few minutes or tries to get there. When we updated to Action Card 3.0 we had locations that, of course, didn't read their emails about updating to 3.0 and continued to do coaching in Action Card 2.0 for a week or two. When you update to a new version, I'd prefer to have the old version quit working and force my team to go to the newer version to put us all on the same page at the same time.
- Reviewer Source
- Reviewed on 14/10/2016
Blair H.
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Overall Rating4 /5
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Ease of Use2 /5
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Features & Functionality3 /5
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Customer Support Software5 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/10/2016
"App Improvement/Desktop Hindered"
Comments: The customer support for this product is amazing! Charles is always available and able to help any time I have a question or an obstacle. With the new version, the application is much more user friendly. My managers take advantage of it more often because of the ease of use. This is a great way for us to view in store coachings and new hire training progress without having to travel to all of the locations and view hard copies. The new version is more confusing on the desktop. The full site is hard to navigate with large amounts of spacing when editing reviews. The trash button is unclear when you want to eliminate questions and I have eliminated whole categories instead. Overall, a good product.
Pros: The ability to have a whole view of in-location improvements without having to travel to each location and view hard copies.
Cons: The desktop navigation on editing or submitting reviews.
- Reviewer Source
- Reviewed on 20/10/2016
Missy J.
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Overall Rating4 /5
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Ease of Use4 /5
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Features & Functionality4 /5
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Customer Support Software5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 14/10/2016
"Cellular Plus Action Card Review"
Comments: We have had a few weird things happen since the 3.0 upgrade that Charles has been great at assisting with. Some of the features seem like they could be a little better, seeing things all in one screen and just scrolling over without having to dump the data to excel, for example. Having action items for reviews and individual action items (messages w/ action items) all filter into the same pending/awaiting approval/etc. in action center would also be helpful. Right now it seems like if I do a review and assign 2 items in it and they complete it, it doesn't show in my awaiting approval in action center since it was in a review and not an individual item. One other thing we would like to see is giving certain users (our corporate employees for example) access to all locations but no visibility on certain reviews, so that things that don't pertain to them don't need to be filtered out. Our maintenance department is an example, they don't need to see the operations or sales reviews but only the maintenance reviews.
Pros: The idea behind having all tasks managed in one place. That it's not directly tied to email so if a store manager quits the items needed completed are still in there for the location. That multiple people have access to the location and can see what needs to be done, follow through, etc.
Cons: Some functionality. The main page is confusing for how things are grouped together in each section. When running reports you can't see the data unless you dump it to excel, it would be nice to be able to manipulate it and know what it says before dumping to excel and having to save the file because if it isn't just the way you want you have to do it all over again.
- Reviewer Source
- Reviewed on 14/10/2016
Mustafa M.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support Software5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/12/2018
"Saves time"
Pros:
Saves time
Very easy to get help since they are always online . Can view it on the go
Cons: It's hard to give a negitive feedback , maybe make it more mobile friendly and more updates . Needs a better way to swicth locations
- Reviewer Source
- Reviewed on 19/12/2018
