17 years helping Israeli businesses
choose better software
Pabau
What Is Pabau?
Take your medical practice and patient management to the next level with Pabau.
Simplify your daily tasks — such as scheduling appointments, sending reminders, managing patient records, and more.
See why over 23,000 users trust Pabau. Book your personalized demo today.
Who Uses Pabau?
Pabau is designed for clinics of all types and sizes — from solo part-time practitioners, to multi-site national brands. It also serves all major industries.
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Reviews of Pabau
This is going to be awesome!
Pros:
Definitely worth getting on board with P2; despite the teething issues and occasional bugs (which the support team are always aiming to help with) the overall functionality is going to be amazing 🤩
Cons:
Some areas remain in development in Pabau 2 but on the whole having a positive experience
Pabau Response
6 months ago
Thanks for the review Allan - I know you are a great user of our system and we value you as a client. Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering switching from Clinko - check out https://pabau.com/compare/cliniko/
Alternatives Considered:
Lots of workarounds
Comments: It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are included and am getting very little communication back
Pros:
It is a one stop shop and allows us to manage bookings, records and finances all in one place
Cons:
We have to use lots of workarounds to track progress so we have many spreadsheets running alongside it and the reporting function is sub par to really get proper detail about what's happening in the business without paying extra for custom reports
Pabau Response
3 months ago
Hi Elizabeth, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau 2 account (including expert help around reporting), book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Data Migration and Integration
Comments: Migration and integration is seamless. Staff are supportive and reassuring.
Pros:
Marketing features. Client data management. Migration and integration support.
Cons:
Scheduling of staff. Enforcing deposits.
Pabau Response
last month
Hi Ryan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including support around building comms, scheduling, deposits, AI, etc.) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Not for medical businesses
Comments: Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.
Pros:
Lots of features covers everything that you need for marketing Reports are very good and flexible
Cons:
Takes ages to load Lots of features but lots of them breaks and not working properly Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again, Too many technical issues at the moment and they are struggling to fix
Pabau Response
6 months ago
Hi Richard - we serve over 2000 medical businesses world-wide, are HIPPA and GDPR compliant, and we have isolated databases, so the idea we can have a mix up, is simply not true. We often find that 'issues' are 99% of the time caused by staff not going through the full academy, via academy.pabau.com so please encourage everyone to do so. You can raise tickets via our ticketing system mytickets.pabau.com - but from looking at your interactions, it seems like you expect a more dedicated response, which can be easily achieved by upgrading to an account manager. https://pabau.com/account-manager/
Alternatives Considered:
Excellent crm
Comments: Good customer service, easy to use setup, easy to find information
Pros:
It’s got mostly everything I need minus few features that are coming soon
Cons:
A few features aren’t ready that I thought were already functioning
Pabau Response
3 months ago
Hi Ellen, Thank you so much for your review - we are thrilled to have you onboard! We're constantly rolling out new features and updates – keep an eye for our newsletter! As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system: UK hours: https://support.pabau.com/meetings/pabau/success-meeting US hours: https://support.pabau.com/meetings/pabau/success-meeting-us Best wishes, Thiago
