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What Is IdeaScale?

IdeaScale is an award-winning idea management software solution that helps businesses, governments, and social change-makers empower their workforce.

With IdeaScale, these diverse entities can capture the ideas of their employees and streamline their development in order to maximize the impact of each idea.

Who Uses IdeaScale?

As the first FedRAMP-certified idea management solution, we prioritize the highest standards of data protection and regulatory compliance.

IdeaScale Software - Community Landing Page: Design a unique landing page to showcase your goals, rules, and vision for the community.
IdeaScale Software - Campaign Idea Feed: Submit, vote, comment, and track campaign stats — all from a single social-media-like dashboard.
IdeaScale Software - Idea Submission Form: Custom build an idea submission form with stages that meets your business needs and campaign goals.
IdeaScale Software - ChatGPT Integration: Use built-in AI to expand/refine your concepts, and turn raw ideas into feasible solutions.
IdeaScale Software - Reporting & Analytics: Gain detailed insights from your campaigns and community, with minute data on ideas, usage, engagement, and more.

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Reviews of IdeaScale

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.8
Features
4.4
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
25%
3
7%
Taryn
Taryn
Managers in US
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Exceptional Service

5.0 4 years ago

Pros:

Very responsive staff. Highly rated for SAS.

Cons:

Lack of ability to have multiple reviewer groups in one phase

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Effective, Easy, Reliable

5.0 8 years ago

Comments: IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.

Pros:

Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.

Cons:

Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.

James
IT Specialist in
Verified LinkedIn User
Government Administration, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Cool Product for Ideation

3.0 8 years ago

Comments: Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome

Pros:

Export to Microsoft Excel Feature Privacy settings Assign Moderator Settings Easy to code

jazmine
Senior Digital Specialist in US
Cosmetics, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Awesome Partnership!

5.0 7 years ago

Comments: Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.

Pros:

solid, secure and flexible (enough).

Cons:

we don't have the power to do everything ourselves for some things.

Verified Reviewer
Verified LinkedIn User
Insurance Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Talent and tech

5.0 4 years ago

Comments: Great

Pros:

The staff including sales, support and others we responsive, talented and passionate about the product, their individual craft and providing great customer service. The technology is feature rich, easy to use and reliable.

Cons:

Although it is easy to configure, I 'd say more use of preconfigured templates could make it even easier.