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What Is mycloud PMS?

mycloud is an integrated most advanced cloud-based hospitality solution designed for independent and chain hotels.mycloud software offers everything that a hotel may require to run operations, starting from e-distribution, PMS, e-POS, Digital menus, Guest services, contact-less apps, Banquets, Stores, Inventory, Purchase, F&B costing, financial accounting, and specially curated reports with advanced analytics.

Who Uses mycloud PMS?

mycloud technology is designed to meet all statutory hotel operations requirements of a small city hotel to multi-location international chains, currently being trusted and loved by 2000+ properties.

mycloud PMS Software - Contactless Check-in/Out
mycloud PMS Software - QR Menu for POS
mycloud PMS Software - CRS Dashboard
mycloud PMS Software - Chain-wide Booking Engine
mycloud PMS Software - Social Listening Tool

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Reviews of mycloud PMS

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.4
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
55%
4
38%
3
3%
1
3%
Verified Reviewer
Verified LinkedIn User
Hospitality, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

An Excellent Cloud Based Software

5.0 2 years ago

Pros:

User Friendly & Easy Interface. It covers entire areas to input data

Cons:

Page change can be a little more quick and speedy

Prologic First Response

2 years ago

Hello mycloud user, Thanks for the awesome review. We are glad to hear that you are satisfied with our software. Best Regards, mycloud Team.

Thomas
General Manager in India
Hospitality, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

My Cloud for Hotels and Resdorts

5.0 2 years ago

Comments: The overall experience has been great. I have already recommended the software to a few of my collogues in the industry.

Pros:

Ease of Use, deployment and customer Support.

Cons:

Needs to more Industry related functions like CMMS, Shop software for curio shops with inventory.

Prologic First Response

2 years ago

Thomas, we appreciate your support and we value your feedback. Thank you!

Manvinder
Accounts Manager in India
Hospitality, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent Software with Great Customer Support

5.0 last month New

Pros:

Before using mycloud software, we were struggling to manage reservations and keeping track of availability, rates and guest information etc. However, with mycloud PMS, all of this information is easily accessible and organised in one place, saving us time and reducing the risk of errors. In addition to the convenience of the platform, I have also been very impressed with the customer support team at mycloud. Whenever I have had questions or issues, they have been quick to respond and provide assistance. They have also been proactive in suggesting ways to optimise our use of the platform and increase my bookings.

Cons:

Collaborations with external interfaces as an add-on are certainly useful, but given the international nature, they are sometimes need to find region specific partners for the best collabration.

Nick
President in US
Used the Software for: Not provided
Reviewer Source

The WORST property management system I've seen in my 20+ year carrer

1.0 8 years ago

Comments: We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

Prologic First Response

8 years ago

Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too. Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time. Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.

Dhanraj
Asst Accounts Manager in India
Hospitality, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Intuitive Solutions for Hoteliers

5.0 last month New

Pros:

I personally like the easy to use interface, Managing rates is very easy and it's synchronization with booking.com and agoda etc is seamless, and the support service is outstanding.

Cons:

As I mentioned all matters were handled professionally, but I am sure that there is always room for improvement.