Fusion

Simple and straightforward.

Pros:

I enjoy most how easy it is to complete assessments and daily SOAP notes, the system walks you through step by step.

Cons:

I wish it were easier to edit\revise a note, than having to go in and make it a draft again. I also wish it was easier to view current documents for each patient then having to find them on your schedule and hitting view documents because what can happen is when you move the mouse to hit view documents and you have other patients on your schedule, it will switch over to them.

good product easy to use

Comments: it is ok . I usually have to find a way to fix my own issues since customer services is lacking.

Pros:

ease of use and everything in 1 place so no more paper documents.

Cons:

feeding needs to be a separate discipline from speech.

Not great but it works.

Pros:

It's useful to have all treatment notes and goals accessible in one place. Notes can be completed fairly quickly once you have a feel for the layout of everything.

Cons:

The software could be made easier to use. Some parts are repetitive and redundant, making documenting more tedious than it needs to be. The visual layout in parts is very cluttered. In some parts of documenting, there is not enough room or too much room to type notes.

Great Tool for Therapy

Pros:

Organization! Easily viewing and changing my schedule has been great.

Cons:

I get logged out constantly. I would love to see the ability to be logged in on two devices at the same time in the future.

The Perfect Web Clinic

Comments: Our office's experience with Fusion has been incredible for both administrative personnel and therapists. This review is from the perspective of an office manager and not that of the therapists. Fusion as a program is seamless in it's design and function. From scheduling, to billing, to note taking, Fusion has provided a simple software to manage these different tasks. The software is extremely easy to use and if you are unsure of how to do something there are options to read a "how-to" or the system will take you through the process, similar to a demo. The software itself looks modern, unlike other web clinics available, which still look stuck in 2009, thus making the experience very user friendly and pleasant to deal with. Aside from the software itself, the customer service is where Fusion has one of it's strongest systems. I have yet to have a problem that has not been solved by a customer representative. The problems that have been worked on have ranged from simple quick fixes to more complex issues which have required further investigation on both of our ends. The support staff at Fusion is willing to go the extra mile to ensure that any and all problems are fixed leaving no stone unturned when searching for a solution. Their responses are quick (well under 24 hours) and are laid out in a way that anyone could understand. Rather than fix the problem and leave you unaware of the cause or solution, they make sure to explain each step so that the same problems can be dealt with in the future without their assistance. Fusion's support staff is top notch and will be do everything in their power to make sure that their customers are taken care of. This level of service stands out on it's own but is also appreciated after dealing with various insurance companies. on a daily basis. Overall, I would recommend Fusion with 100% confidence to anyone who was looking to make use of a comprehensive software such as this. The software is easy to use and the support team is always a reliable resource for help. One last reason to go with Fusion is that they are always thinking of new ways to improve their software and are open to all criticisms and/or requests. It seems like once a month there is a new feature that has been added with the intent of creating a smoother experience. Fusion truly is a necessary tool in our office for both administration purposes and for our therapists and it is worth every penny.

Pros:

Easy to use, modern software. Great for scheduling, billing and note taking. The authorization tracker is one of the best features and has helped a great deal in maintaining a clinic.

Cons:

If there is something that is missing I cannot think of it. However, every part that I use I am happy with.

Overall it has been pretty good, but set up was very difficult and we're still learning!

Comments: I had to submit about 100 notes for Audit to Medicaid and I did not get even one issue reported! They usually get you on little things like signatures and time in/out, but with this software things were in order.

Pros:

Covers most bases of what you need to have in a note. Signature is great. The retrieval capabilities are great.

Cons:

Difficult to navigate. When you are typing on a note and walk away you do not know which note you were writing on because it does not have patient's name/date on each screen. ***There is no UNDO typing or revert back to what you just did. ***When you try to Delete or Edit an appointment it might disappear or move to an unexpected spot and there is no UNDO or way to retrieve what you just did. Many many many times we try to Edit & it Deletes!! When you see the list of how many notes a patient owes you can not see WHICH notes they are and to retrieve that information. I don't like that I have to pay full price for someone who comes in to do one or two visits per month and this has actually deterred me from hiring someone who just comes in once in a while to substitute, and I think it is actually ridiculous that there is no way to do a partial charge for someone who is just in the office temporarily. There is no way for an office assistant to add information to an evaluation (such as medications or easy stuff like evaluation scores that therapist wants to be put on an evaluation that a "tech" can add) without their name having to be added to the evaluation. The therapist should be able to send it specifically for this information to a tech. There needs to be a way to override the information written by an assistant on a SOAP note, by the supervisor. There should be a way for supervisor to call back a note written by an assistant. There are a lot of issues.

User friendly but can be glitchy

Comments: Overall I would recommend the EMR software. Since I handle billing and office management I find that the ease of use from our former EMR software (clinicsource) is significantly better and doesn't allow for claims to get “lost” or not finalized.

Pros:

I appreciate how user friendly this EMR is. Customer service team is almost always quick to reply and will walk you through things when you have questions. Billing is easy to manage and the simplicity in keeping track of denied claims is a good feature.

Cons:

There have been a few glitches that I have come across that I expected to see corrected but they have not been corrected yet. In the Billing section I find that the payer information for claims with primary and secondary payers will not auto populate even thought there is an option for it. It has told me for 1 year now that this feature is not usable. Also in the reporting section when you generate a report and go to click “apply” I find that you have to click outside of the “apply” box to actually apply the changes. Also I find that my therapist come to me often with complaints that they can’t delete a document that was accidental because the appt was checked in. This issue may be beneficial so that documentation doesn't get lost but I feel that it is more of an inconvenience because they have to go back and delete appts and reschedule them solely to delete a document or note that was accidentally started or clicked on.

Love this EMR!!

Pros:

Fusion is very streamlined, easy to customize and very professional looking. I love how reports look when printed! The POC is automatically created based on the evaluation report and also look very professional. The goals are automatically filled in on the SOAP notes with progress graphs for progress reports. Work is easy to keep track of with the tasks bar on the main schedule page. You can assign different tasks to a therapist and the daily soap note reminder automatically shows up once you check a patient in. Great EMR system.

Cons:

I wish it was easier to create a POC when you receive an evaluation from a different clinic. The only other con I have is that it is the most expensive EMR system I have seen.

We have used this EMR for several years. It is well-designed, functional, and easy to use.

Comments: Scheduling, billing, and data entry encompassed in one product

Pros:

This software is all inclusive, and it is very helpful to be able to manage multiple offices in one location. Patient data is accessible yet secure. The system is also designed for multiple disciplines. The best part for me is the billing and administrative sections which allow for easy tracking of claims as well as informative reports which would take hours to do by hand.

Cons:

My least favorite part about this software is not being able to mark a patient tardy or calculate attendance by a date range rather than overall. It would be more helpful if we mark appointments more appropriately such as "Canceled by clinic" or "canceled by the parent" or "tardy" and then be able to calculate these by category. We must report the percentage to many insurances.

Comprehensive EMR for pediatric therapy group

Comments: The software combines electronic medical records, scheduling, billing, record tracking into one system, making us as a team more efficient and ultimately providing better care for our patients. Previously we had used other programs, but none was specific to pediatric therapy groups and none was as comprehensive as Fusion.

Pros:

It was designed for use in a pediatric environment and for a multi-disciplinary team of practitioners, thus it contains everything we need for efficient record keeping and patient billing.

Cons:

Simplified navigation between patient billing accounts and patient records.

very user friendly. able to complete daily notes and other tasks quickly.

Comments: ability to complete daily notes quickly. ability to communicate with therapy team members quickly and easily with the messaging feature. ability to see my schedule easily from any location if i'm not at work.

Pros:

when writing a daily note i love that there are PT activities to choose and save to make completing them quicker

Cons:

when filling in data for the goals section, it doesn't carryover info from previous visits. id also like to be able to mark a goal as met and it still keep the goal there to be seen but just take it away as an option to be addressed. all we have found to do is kinda delete the goal all together and i don't really like that.

Fusion has made so many aspects of our therapy practice faster and easier!

Comments: The implementation team was wonderful and helped us daily with anything we needed. I can't say enough about the support team in general. Someone always anwers the phone ready to help! The scheduler is simple with tons of customization features and easy to change options like "drag and drop". The billing portion of the program is pretty user friendly and straightforward as well. We LOVE that everything is electronic and we don't have to use paper charts any more for each patient. Prior to Fusion we were only billing electronically and patient documentation was done on paper so this has been a huge improvement. The paitient text/email appointment reminders have been really helpful too! We also like how Fusion is very open to adding features with the option to vote on specific features each month. We feel this program has enhanced the overall workflow of our office and has reduced the time our therapists are spending on documentation. I highly recommend this program for any therapy clinic looking for an EHR with billing and practice management capabilities.

Easy to use and great customer service

Comments: The layout and ease of use.

Pros:

All the add on options for repeat treatments, ease of clicking to add them to the note. The activities list that is available to select from.

Cons:

There is not much that I don't like about it. Sometimes it automatically fills in my email in an area it shouldn't and I have to delete. But really no big deal.

Better Than Expected!!

Comments: When I first opened my pediatric OT practice, I was searching for an EMR company that had everything that I was looking for such as documentation, billing, appointment scheduling, and ease of filing insurance claims. With Fusion Web Clinic, I not only found all of these to be available, but what I didn't expect was the OUTSTANDING customer service!! Kathy and Emily go above and beyond my expectations and my office managers expectations in helping us when we have any questions or needs. My clients enjoy receiving text messages and/or emails reminding them of their appointments! Our attendance record is very high! All of my therapists find the evaluations and daily SOAP notes easy to use. We love the quick phrases for ease of documentation and the ability to set goals from our goal bank. I am constantly sharing my experience with my colleagues on Facebook and in forums. If you are looking for a software program that is easy to use, Fusion Web Clinic should be your number one choice!

Fusion is very functional and easy to use!

Pros:

I like the variety of categories Fusion offers. I like the different tabs used for organization purposes.

Cons:

I wish Fusion sent notifications/banners when schedule changes occurred. I wish you could add goals directly on reports.

I had very minimal training with this software and have found it very easy to use!

Comments: Writing my daily SOAP notes

Pros:

It is very user friendly and it is easy to teach yourself to use! It is efficient for SOAP notes and easily accessing clients info.

Cons:

My company does not write our evaluations in this software because we have not found it easily adaptable for evals. However, SOAP notes have worked great!

Best program we've ever used

Comments: Overall, I think Fusion is great. We began using it almost a year ago and it is much more efficient than our previous program(s). From a scheduler's perspective, I have a few gripes about the calendar and difficulty in seeing all therapists in a single view. What's great is that they want to know when we have issues and they do their best to correct them, or to tell us why it isn't feasible. That it was designed for pediatric use was a huge plus for us. The documentation looks professional, the database is very functional and easily navigable, and it has made my job much more efficient. I can't speak to the billing piece and I know there have been a few hiccups on that end, but I give Fusion a solid 4 stars with the potential of 5!

Love the schedule features!

Comments: The schedule is the best part of Fusion for us. We have 3 locations and therapists move between all 3 locations all week long. So it's great for them and the Administrators. The therapists struggled at first with the report writing because we want to personalize the reports and reformat them. It took several months for everyone to become comfortable with the adjustments they had to make. We do like the features for saving patient documents/records, helping to break our addiction to paper. Our bookkeeper feels Fusion is lacking with regard to accounting. Posting payments and applying credits is rather confusing. And it would be great if Fusion could link to a credit card processing program. I am very pleased with the way Fusion and the engineers have taken an interest by meeting our needs on a couple of specific requests. We asked and they responded. That was very impressive and we loved that!

We use this software for documentation and billing purposes.

Comments: The pros about Fusion is the excellent customer service you get from beginning to end. You could not ask for a more easy process to get started with Fusion. It all starts with Kathy with her expertise is getting you enrolled and great customer service to Emily in support who has answered any question I have had with the functionality of fusion. If you have a question, the support team has a quick response for you.
If you have an idea or a function that might help your practice, the engineers and the owner are willing to listen and if all possible add that feature in the next update. I really don't have any cons unless it is something I am used to doing in another software that fusion may not offer but at least I know I can put in a request and they are willing to work with me on getting what I need for our practice.

Self-employed OT

Comments: This software has cut my admin time in half (at least). I have used other programs in the past and got no where with them. I like the main page that shows what needs to be done. It is easy to navigate to patient documents and update goals. The billing feature is fairly easy to use as well. I do find myself having the most difficulty with this feature, only if insurance has to be re-billed or secondary has to be billed. The customer service is always spot on. I get quick and honest feedback. I have referred a number of therapists to this software.

Still a couple things I would like to figure out, but overall been a very positive system.

Pros:

The Task Manager bar. It's easy to use and effectively keeps track of things I need to do in the next couple weeks.

Cons:

Still trying to figure out the POC system. We would like the notes from a reassessment to show up in the plan of care. Even though we change the visibility it doesn't seem to show up like we would like it to.

Phenomenal customer support

Comments: We have used fusion for a little over a year. The documentation system is extremely user friendly and customizable. The scheduling is also easy to use for our small clinic. We schedule for up to 5 therapists (so far- we are growing!) We have struggled a bit with billing, but that is more user error than the fusion system itself. It is constantly growing and changing and adding features to accommodate the ever-changing medical billing world. Customer support is unparalleled. I have never received kind, patient, thorough and exceptional customer service like this in any company. Ever. Emily is our support specialist. We adore her!

Very impressed!

Comments: There are five speech therapists in our company that use Fusion and we love it! We reviewed many documenting systems and have been very pleased with our decision to choose Fusion. Their customer service is the best I've ever experienced. Any time we have a question they answer very quickly. They are extremely friendly and have excellent follow through to make sure our needs for documenting are met. The organization of Fusion has significantly helped us in writing complete reports in a timely and efficient manner. When I see reports that are written on other systems I'm very glad that we chose Fusion.

From our first introduction to our current transition the product and the people are great!

Comments: Due to the unique scope of services we provide ranging from birth to three to Medicare clients, we are finding some limitations with the software, however we were anticipating most of these. The majority of our out-patient pediatric services are fully supported by Fusion. There are tutorial supports to aid in the transition, timely response to both e-mail and phone calls and the people are friendly, never judgmental and incredibly patient. We researched several software programs in our quest to find the best match for our needs and Fusion rose to the top with each encounter.

Thank you Fusion!

Comments: Fusion has significantly decreased the amount of time I spend doing paperwork! The short-cuts, preset evaluations and lists, and flow of information is wonderful and makes things so much easier and simpler. I also greatly appreciate the To-Do Lists and Reminders because it allows me to always know what paperwork I still need to complete. If I ever do have a problem with Fusion, the customer service team is extremely quick to respond and help. I am so thankful we implemented Fusion for our electronic documentation system!