What Is Salesforce Service Cloud?
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level.
Who Uses Salesforce Service Cloud?
Businesses in need of service-as-a-software solution for CRM and help desk management.
Salesforce Service Cloud Details
Salesforce
Founded in 2003
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Salesforce Service Cloud Details
Salesforce
Founded in 2003
Salesforce Service Cloud videos and images
Compare Salesforce Service Cloud with similar products
Starting price
N/A
N/A
US$20.00/month
US$75.00/month
Free Version
Free Version
No
Free Version
Yes
Free Version
Yes
Free Version
No
Free Trial
Free Trial
Yes
Free Trial
Yes
Free Trial
Yes
Free Trial
No
Salesforce Service Cloud deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training Software
- Live Online
- Webinars
- Documentation
- Videos
Salesforce Service Cloud Features
Call Center
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM Software
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Customizable Reports
- Email Management Software
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Live Chat Software
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Predictive Dialer Software
- Progressive Dialer
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workflow Management Software
Code Enforcement
- API
- Activity Dashboard
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Billing & Invoicing
- Calendar Management
- Case Management Software
- Client Portal
- Code Maintenance
- Compliance Management
- Contact Management Software
- Cost Recovery
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Document Management Software
- Document Templates
- Employee Management
- Equipment Maintenance Software
- Event Management Software
- Fee Management
- Fixed Asset Management Software
- Forms Management
- GIS Integration
- Inspection Management
- Job Management
- Land Planning
- Mobile Alerts
- Monitoring
- Partner Portal
- Performance Management
- Performance Metrics
- Photo Management
- Planning & Zoning
- Projections
- Real Time Monitoring
- Real Time Notifications
- Records Management Software
- Reporting & Statistics
- Self Service Portal
- Status Tracking
- Task Management Software
- Third Party Integrations
- Violation Tracking
- Weed Abatement Control
- Work Order Management
- Workflow Management Software
Community
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Calendar Management
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Contact Database
- Content Management System (CMS) Software
- Customizable Branding
- Customizable Fields
- Customizable Templates
- Data Import/Export
- Discussions / Forums
- Document Management Software
- Document Storage
- Drag & Drop
- Email Management Software
- Email Reminders
- Engagement Tracking
- Event Calendar
- Event Management Software
- Feedback Management
- Filtering
- Forum / Discussion Board
- Gamification Software
- Group Management
- Ideation
- Knowledge Base Management
- Live Chat Software
- Member Directory
- Membership Management Software
- Mobile Access
- Moderation
- Multi-Language
- Online Forums
- Personalization and Behavioral Targeting Software
- Real Time Notifications
- Reporting & Statistics
- SSL Security
- Single Sign On Software
- Social Media Integration
- Surveys & Feedback
- Tagging
- Third Party Integrations
- User Management
- Website Management
Complaint Management
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Assignment Management
- Audit Trail
- Canned Responses
- Case Management Software
- Chat/Messaging
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Email Management Software
- Email Templates
- Feedback Management
- Forms Management
- Interaction Tracking
- Issue Management
- Issue Tracking Software
- Knowledge Base Management
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Prioritization
- Quality Assurance
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Routing
- SSL Security
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring Software
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Widgets
- Workflow Management Software
Contact Center
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Customer History
- Customizable Reports
- Data Import/Export
- Email Management Software
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- Performance Management
- Predictive Dialer Software
- Quality Management Software
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workforce Management Software
Customer Engagement
- AB Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Behavior Tracking
- CRM Software
- Campaign Analytics
- Campaign Management Software
- Chat/Messaging
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Content Management System (CMS) Software
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Drag & Drop
- Email Management Software
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification Software
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Video Support
- Visual Analytics
- Widgets
- Workflow Management Software
Customer Experience
- API
- Access Controls/Permissions
- Alerts/Notifications
- CRM Software
- Collaboration Tools
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Visualization Software
- Drag & Drop
- Email Management Software
- Engagement Tracking
- Feedback Management
- Knowledge Management Software
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Predictive Analytics Software
- Real Time Analytics
- Real Time Notifications
- Real Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis Software
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Workflow Management Software
Customer Service
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management Software
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management Software
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On Software
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management Software
Field Service Management
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- CRM Software
- Calendar Management
- Contact Database
- Contract/License Management
- Customer Database
- Customer History
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dispatch Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Estimating
- File Storage
- GPS
- Historical Reporting
- Inventory Management Software
- Inventory Tracking
- Invoice Management
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Online Time Clock
- Payment Collection in the Field
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Routing
- Scheduling Software
- Service History
- Status Tracking
- Task Scheduling
- Third Party Integrations
- Work Order Management
- Workflow Management Software
Government
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Approval Process Control
- Audit Management
- Audit Trail
- Billing & Invoicing
- Budgeting/Forecasting
- Calendar Management
- Code Enforcement Software
- Collaboration Tools
- Compliance Management
- Contract/License Management
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Data Visualization Software
- Document Management Software
- Document Storage
- Drag & Drop
- Email Management Software
- Employee Management
- Fixed Asset Management Software
- General Ledger
- Geographic Maps
- HR Management
- Inventory Management Software
- Invoice Management
- License Issuance
- Monitoring
- Performance Metrics
- Permit Issuance
- Progress Tracking
- Project Management Software
- Projections
- Purchasing & Receiving
- Real Time Reporting
- Real-time Updates
- Records Management Software
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Task Management Software
- Taxation & Assessment
- Third Party Integrations
- Utility Billing Software
- Work Order Management
- Workflow Management Software
Help Desk
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management Software
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management Software
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring Software
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management Software
ITSM
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking Software
- Audit Management
- Availability Management
- CRM Software
- Capacity Management
- Change Management Software
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Drag & Drop
- Email Management Software
- Help Desk Management
- IT Asset Tracking
- Incident Management Software
- Inventory Management Software
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritization
- Problem Management
- Project Management Software
- Release Management
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management Software
- Third Party Integrations
- Workflow Management Software
Knowledge Base
- API
- Alerts/Notifications
- Cataloging/Categorization
- Chatbot Software
- Collaboration Tools
- Commenting/Notes
- Content Library
- Customizable Branding
- Customizable Templates
- Dashboard Software
- Document Storage
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- Full Text Search
- Knowledge Management Software
- Live Chat Software
- Mobile Alerts
- Mobile Interface
- Multi-Language
- Online Forums
- Pre-built Templates
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SEO Management
- Self Service Portal
- Social Media Integration
- Templates
- Text Editing
- Third Party Integrations
- User Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
Knowledge Management
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM Software
- Calendar Management
- Cataloging/Categorization
- Categorization/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Content Library
- Content Management System (CMS) Software
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Decision Support Software
- Discussions / Forums
- Document Management Software
- Document Storage
- Drag & Drop
- Email Management Software
- File Management
- Full Text Search
- Gamification Software
- Knowledge Base Management
- Live Chat Software
- Multi-Language
- Online Forums
- Projections
- Real Time Notifications
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Self-Learning
- Single Sign On Software
- Social Media Integration
- Surveys & Feedback
- Tagging
- Text Editing
- Third Party Integrations
- Widgets
- Workflow Management Software
Lawn Care
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Automated Scheduling
- Billing & Invoicing
- CRM Software
- Calendar Management
- Chemical Usage Tracking
- Client Portal
- Contract/License Management
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Management Software
- Employee Management
- Equipment Management
- Estimating
- For Lawn Care
- GPS
- Inventory Management Software
- Inventory Tracking
- Invoice Management
- Job Management
- Job Scheduling
- Job Tracking
- Mobile Access
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Reminders
- Reporting & Statistics
- Route Optimization
- Routing
- SMS Messaging
- Scheduling Software
- Service History
- Task Scheduling
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking Software
- Timesheet Management
- Work Order Management
Live Chat
- @mentions
- API
- Activity Dashboard
- Activity Tracking
- Auto-Responders
- CRM Software
- Calendar Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Content Management System (CMS) Software
- Customer History
- Customizable Branding
- Document Storage
- Drag & Drop
- Email Management Software
- File Management
- File Sharing Software
- File Transfer
- Geotargeting
- Interaction Tracking
- Live Chat Software
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Progress Tracking
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing Software
- Search/Filter
- Single Sign On Software
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing Software
- Website Visitor Tracking
- Workflow Management Software
Municipal
- API
- Activity Dashboard
- Alerts/Notifications
- Animal Licensing
- Assignment Management
- Billing & Invoicing
- CRM Software
- Calendar Management
- Case Management Software
- Client Portal
- Code Enforcement Software
- Collaboration Tools
- Communication Management
- Compliance Management
- Contact Management Software
- Contract/License Management
- Customer Database
- Customizable Reports
- Data Import/Export
- Document Management Software
- Document Storage
- Email Management Software
- Equipment Maintenance Software
- Fixed Asset Management Software
- Fund Accounting Software
- Geographic Maps
- Inspection Management
- Inventory Management Software
- Inventory Tracking
- Job Costing Software
- License Issuance
- Maintenance Scheduling
- Parking Management Software
- Performance Management
- Permit Issuance
- Planning & Zoning
- Projections
- Property Database
- Real-time Updates
- Reporting & Statistics
- Role-Based Permissions
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Task Scheduling
- Taxation & Assessment
- Third Party Integrations
- Utility Billing Software
- Work Order Management
- Workflow Management Software
Public Works
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking Software
- Audit Trail
- Bid Management
- Billing & Invoicing
- Calendar Management
- Compliance Management
- Contract/License Management
- Customer Database
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Data Import/Export
- Document Management Software
- Document Storage
- Employee Management
- Equipment Maintenance Software
- Equipment Tracking
- Fixed Asset Management Software
- GPS
- Geographic Maps
- Historical Reporting
- Inspection Management
- Inventory Management Software
- Inventory Tracking
- Job Costing Software
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Location
- Prioritization
- Project Management Software
- Projections
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Self Service Portal
- Service Request Management
- Status Tracking
- Task Management Software
- Task Scheduling
- User Management
- Work Order Management
- Workflow Management Software
Real Estate CRM
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling Software
- CRM Software
- Calendar Management
- Campaign Management Software
- Client Management
- Client/Property Matching
- Commission Management
- Contact Database
- Contact Management Software
- Customer Database
- Customizable Fields
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Document Management Software
- Document Storage
- Drag & Drop
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- For Real Estate
- Interaction Tracking
- Lead Capture Software
- Lead Distribution
- Lead Generation Software
- Lead Management Software
- Lead Nurturing Software
- Lead Qualification
- Pipeline Management
- Pipeline Reports
- Real Time Notifications
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Sales Reports
- Segmentation
- Social Media Integration
- Task Management Software
- Task Scheduling
- Template Management
- Third Party Integrations
- Workflow Management Software
Service Dispatch
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Client Portal
- Contact Database
- Contract/License Management
- Customer Database
- Customer History
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dispatch Management
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Estimating
- GPS
- Geographic Maps
- Historical Reporting
- Inventory Control Software
- Inventory Management Software
- Inventory Tracking
- Invoice Management
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Real-time Updates
- Reminders
- Reporting & Statistics
- Routing
- Scheduling Software
- Self Service Portal
- Service History
- Status Tracking
- Task Scheduling
- Technician Management
- Third Party Integrations
- Work Order Management
Salesforce Service Cloud Alternatives
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C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
Jordan C.
Salesforce Product Manager in France
Verified LinkedIn User
Information Technology & Services, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source
Awesome Ticketing System
5
2 years ago
Comments: Users are really more productive than previous tool
Pros:
With Service Cloud, we have a complete overview on our Customers. From Lead to Case, we can log all customers activities and be proactive for their needs.
Cons:
Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
Ami S.
Head of Technical Support in Israel
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source
Alternatives Considered:
Salesforce can work for you as a tech support executive
5
last month
New
Comments: Really enjoy working with the service. It's easy to manage and integrations are great
Pros:
Integrates well into existing Salesforce CRM Very customizable Great reporting tools good email-to-case and web-to-case capabilities
Cons:
requires a salesforce administrator since nothing comes out of the box
Govindraj S.
Head of Support in India
Hospitality, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source
Complex customer support software
2
last year
Comments: We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk.
Pros:
Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised.
Cons:
It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements.
Andrew A.
Senior Program Manager in US
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Complex, but worth the learning curve
5
4 months ago
Pros:
Salesforce Service Cloud has made it so much easier to customize our frontline agents' experience, with integrated knowledge hubs, tooling, and more.
Cons:
There's definitely a learning curve, but ultimately I feel that the benefits are worth the time investment that the team had to make.
Shalom L.
Director in Argentina
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Alternatives Considered:
Sales Business brand
5
8 months ago
Pros:
You can manage all your needs according to your company and needs. and mainly it is that all the information is unified together in the same place
Cons:
Like all other systems, this is a platform that requires training to really know how to use it and get the most out of it.
