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What Is NetSuite?

NetSuite cloud ERP provides the tools and insights companies need to operate effectively by operating core processes. Run your entire business with a single, integrated suite of applications for managing accounting, order processing, inventory management, production, supply chain, and warehouse operations. Get real-time visibility into financial and operational performance across your organization, whether you have a single location or multiple subsidiaries.

Who Uses NetSuite?

From pre-revenue startups to small and mid-size organizations, fast-growing businesses use NetSuite to automate core processes and get real-time insights into operational and financial performance.

NetSuite Software - Access financial, operational and transactional data from across the organization.
NetSuite Software - Manage multiple subsidiaries, business units and legal entities from a single ERP.

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Reviews of NetSuite

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
3.7
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Raji
Raji
CEO in US
Verified LinkedIn User
Pharmaceuticals, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Loving it so far

5.0 last month New

Comments: We are very happy with our overall implementation/use of Netsuite. Our experience, as well as our customers experience on SuiteCommerce, has improved dramatically.

Pros:

Netsuite is a platform our company will be able to grow with. The functionality is easy to use and allows for a real time look at the health of our business.

Cons:

Too many calls introducing next steps without clear direction of what we information we need to provide.

Oracle Response

4 weeks ago

Thanks for taking the time to leave a review, Raji! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Gary
Netsuite consultant in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Very comprehensive accounting functionality and a pretty rounded ERP.

5.0 last month New

Comments: In general I love Netsuite and how flexible it is for addressing the needs of the vast majority of customers.

Pros:

How easy it is to customize without need for expensive resources and the vast majority of the accounting functionality works out of the box.

Cons:

Whilst it’s good to see new functionality delivered with every release, more effort should be made to address existing enhancement requests, some of which have been open for more than a decade.

Oracle Response

4 weeks ago

Thanks for taking the time to leave a review, Gary! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

DAYNA
Accounting Manager in US
Consumer Goods, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

From the 1990s Terrible and Convoluted

3.0 last month New

Comments: Horrible and lost a small fortune for something that never gave us accurate costing or reporting. Moved the company off of netsuite to QBO Advanced combined with A2X and Flowtrac manufacturing and now have an automated tech stack more easily ran by a small accounting department in a fast paced industry.

Pros:

It does order costing and advertises itself as a complete ERP system. I've heard it can work well for very large companies with large accounting teams and lots of money to put towards consultants to get it running properly.

Cons:

Ease of use- it's like dial up internet from 1990, extremely slow, patchy and missing information. Even data imports take hours on end. You can tell this is just a cash cow product for Oracle that hasn't been updated. Every little thing you need to do takes 5 clicks and the implementation and daily use for a smaller startup is just a nightmare to be honest.

Oracle Response

4 weeks ago

Thank you for taking the time to leave a review, Dayna. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.

merance
President in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Look out for high price increases at renewals

4.0 4 months ago

Comments: They are as bad as used car salesmen. Very little after purchase support unless you want to pay big money in support fees. Always trying to upsell you overpriced services you don't need or should be covered by your over priced annual contract. For example, you can report a system bug that is definitely THEIR problem, and the first thing they want to do is charge you money to look at it. System has gotten buggier the last few years after upgrades. Reporting is really bad. For a retail business, they don't even have a standard inventory aging report. You can't do exchanges. If you print barcode labels, you will have to pay extra for an add on app with another company to bulk print labels from receivings etc. Search function for items stinks. You need to use wild cards, the results are hard to narrow down, many fields aren't searchable at all (like vendor MPN) . If you have just a few products and a small amount of inventory it is fine, but if you have a lot of SKU's, it stinks.

Pros:

I like that the software connects to all our systems - amazon/website/ebay. I like having one system for everything - accounting/inventory management. The system is also very forgiving - any mistakes are easily corrected. I love the flexibility of adding fields to items and customizing needs for business.

Cons:

After the initial 3 years with the company where the annual software increases were about 5%, now that we are on year 5, the increase will be 20 to 30% annually hereafter. At this rate, the software will be unaffordable in a few years. Beware of this because it is a big undertaking switching ERP systems and when there is no cap on the fees they can change when you renew, you could find yourself unable to pay for the system and forced to look elsewhere. If you sign up, i would ask for a maximum cap of 5% per year for software increases.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Oracle NetSuite for Finance Team

5.0 2 months ago

Pros:

I would like to dive straight into the pros as given below: 1- It does allow us to automate almost everything in Netsuite using Scripts and workflow. 2- Easy to set up custom fields based on your tracking requirements. 3- Tax reporting is a lot easier now and if you are in Australia now you can ANZ localization for PTRS reporting. 4- Integrate with most of the systems you for most of the accounting function such as Accounts payable, AR, Fixed Assets, Bank Recs, Bank payment files, Sales and purchase orders and tax authorities. We have moved from another software which is used for small companies but since we have moved to Netsuite we are loving it and will keep on using it now.

Cons:

I don't think there is anything I don't like about Netsuite as it is very user-friendly and does allow you to integrate with almost everything.

Oracle Response

4 weeks ago

Thanks for taking the time to leave a review! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

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