Who Uses Slack?

Our customers range from two-person startups to Fortune 100 corporations. In fact, 77% of the Fortune 100 uses Slack.

What Is Slack?

Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done.

When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered.

Try Slack with your team for free.

Slack Details

Slack

https://slack.com

Founded 2014

Slack Pricing Overview

Slack has a free version and offers a free trial. Slack paid version starts at US$6.67/month.

Starting Price

US$6.67/month

Pricing Details

Slack offers three pricing plans starting at $6.67 per user per month.

Free Version

Yes

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Documentation

Support

Online

Slack Features

Collaboration Software
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Collaboration
Electronic Signature
Employee Activity Monitoring
Live Chat
Meeting Management
Remote Access
Remote Support
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
Activity/News Feed
Alerts/Notifications
Audio Calls
Discussion Threads
File Sharing
Mobile Access
Real-time Chat
Search
Surveys & Feedback
Task Management
Third Party Integration
Video Conferencing
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Slack Reviews

Showing 5 of 18,492 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.4/5
Features
4.5/5
Value for Money
4.5/5
John S.
Owner
Computer Software, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/06/2020

"An industry leader for a reason"

Comments: I love slack and it is always getting better. Finding my chats, creating channels, and adding integrations are easy. I can’t recommend it for business enough. It’s so fun that I am trying to find other uses for it just so I have an excuse to use it.

Pros: Slack has become the industry leader in workplace communication and for good reason. It makes for a flexible place to have contextual conversations and integrates Into your workflow by easily allowing tools to integrate Into the application. From shopping carts to service monitoring alerts to team polls, there are integrations for just about everything. These integrations also allow meaningful, yet simplified, interactions so I don’t always have to leave The context of my conversations.

Cons: The largest problem is cost as well as limits in how I can leverage Slack For both work and for non-work related communication. It wasn’t built for non-work communication so I can’t truly complain. But I would love to see some focused paradigms show up in the ecosystem to make it so I don’t have so many chat applications. One other issue is the confusing of finding and managing my custom web hooks. As often as I use it I always end up spending 5 minutes on the site trying to figure out what we hook integrations I have and where to reconfigure them.

  • Reviewer Source 
  • Reviewed on 25/06/2020
Aaron P.
Owner
Information Technology & Services, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Great for communicating with coworkers and friends!"

Comments: I actually do not use Slack much in a business environment, but in a personal setting for a book club. We transitioned to primarily using Facebook for communication to Slack, as not all members of the book club are on Facebook. Slack has made communication a lot easier and fully centralized.

Pros: Slack is really easy to setup and provides a great solution for secure communication b/w coworkers and even friends. The interface, while slightly confusing at first, is easy to learn. In addition, it is easy to create different channels - as to have multiple conversations on multiple topics without those conversations overlapping. There are both mobile and desktop clients, and they are cross platform. There is even a web interface so you don't have to install a local client. Finally, you can't argue with the price as it starts with free version that is suitable for many use-cases.

Cons: Slack utilizes various shortcuts and tags to implement features (such as adding a poll to a conversation), but these tags are not obvious and usually need to be looked up.

  • Reviewer Source 
  • Reviewed on 21/02/2020
Craig S.
Small Business Owner
Apparel & Fashion, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    2/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 06/04/2020

"Simple Collaboration Tool"

Comments: Using Slack software, I was able to organize various web and offline projects by their topics or themes. So, m employees, business partner and myself could focus our response on a specific project at a time. We were also able to document past responses to tagging bugs, content update issues or customer complaints, so we could refer to those notes when similar errors or challenges were encountered in the future. This ability to organize projects and documents our actions or responses, improved our revenue numbers with dip in cost.

Pros: When adding new products and implementing tracking on new pages of my e-commerce website, I ask my employees and business partner to test or qa the content as well as analytics. So, we don't waste time testing the same products or tags, I created a Slack channel for QA. In the #qa channel, my employee team posts their comments once they are done testing a piece of content or tag, so others can test another item or analytics. My favorite feature is the ability to include screenshots and direct message a specific member of the channel without others knowing it. Plus, the fact that an email confirmation is sent on every new post in the Slack channel. Some of my team members enjoy using emoticons as well. My partner appreciates the integration with Google Drive, Gmail and ability to reply to individual user.

Cons: Once we create multiple channels in Slack to cover various projects, it becomes difficult to respond or maintain to every channel efficiently. For example: I created separate Slack channel for: web analytics, content update, marketing tactics, accounting or budget and my physical store business. My inbox gets overwhelmed with Slack channel notifications or when I open Slack app I see too much activity from every channel. It will be great if I could have the ability to prioritize the messages so I could respond to each based on how critical its business or customer impact was. So, an ability to flag by value would help.

  • Reviewer Source 
  • Reviewed on 06/04/2020
Verified Reviewer
Technical Director
Marketing & Advertising, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/05/2020

"Slack is the backbone of what we do"

Comments: Slack is used by everyone in the business on a daily basis, it allows us to work efficiently and makes working remotely a breeze.

Pros: There are other products out there that provide a similar service, but for me nothing compares to slack's flexibility to integrate with the other online services we use and automate workflows and reporting.

Cons: The video call feature could do with some slight improvements, a grid view would be great for group calls for instance.

  • Reviewer Source 
  • Reviewed on 19/05/2020
Lauren H.
Executive Assistant
Media Production, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/04/2020

"Never Slacks"

Comments: I was first introduced to the product when I was working at a photographic agency. It's a very fast-paced environment that requires incredibly efficient communication and swift project management. I was doing my research and experimented with Slack for a brief time. I felt inspired by the benefits and presented it to the workplace. They immediately downloaded the solution and I set up the software for them from my side. Within minutes, we had a newly impressive communication tool that eased our stresses at a colossal level. Very great build and I look forward to its growth.

Pros: I love this application for a majority of reasons. Slack is very minimalistic but also beautifully done. It presents your desired information in a very organized manner and makes it easy for the receiver to understand. It balances colors well and provides brief templates for you to use. Another aspect I like about Slack is the multiple formats of data you can send into a single chatroom space. It's extremely convenient and essential for your company's needs.

Cons: I don't have any negative thoughts for Slack because it fulfills our company's needs to a great extent.

  • Reviewer Source 
  • Reviewed on 27/04/2020