--- description: Get detailed information about NiCE CXone usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.co.il/software/134775/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.capterra.co.il/software/134775/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 582 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NiCE CXone? It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 582 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: US$110.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - Activity Dashboard - Auto-Dialer - Automated Routing - CRM Software - Call Logging - Call Recording Software - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Campaign Management Software - Chatbot Software - Communication Management - Contact Management Software - Customer Database - Customer Experience Management - Customer History - Customizable Forms - Customizable Templates - Dashboard Software - Employee Coaching Tools - Employee Management - Employee Scheduling Software - Feedback Management - File Transfer - For Call Centers - Inbox Management - Labor Forecasting - List Management - Live Chat Software - Multi-Channel Communication - Multi-Channel Data Collection - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - SMS Messaging - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Template Management - Ticket Management - Time Off Management - Timesheet Management - VoIP Software - Voice Mail - Workflow Automation ... and 29 more features ## Integrations (36 total) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Alternatives 1. [Sobot Nexus](https://www.capterra.co.il/software/1072329/Sobot) — 4.9/5 (118 reviews) 2. [Ringover](https://www.capterra.co.il/software/169627/ringover) — 4.7/5 (890 reviews) 3. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Amazon Connect](https://www.capterra.co.il/software/1017140/amazon-connect) — 4.5/5 (96 reviews) 5. [HoduCC](https://www.capterra.co.il/software/156136/hoducc) — 4.6/5 (99 reviews) ## Reviews ### "Great Business Partner" — 4.0/5 > **Sarah** | *30 October 2024* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: Leading edge of contact center technology > > **Cons**: Lack of support and training and downtime due to issues. > > Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. ----- ### "CX One review" — 4.0/5 > **Jamie** | *17 October 2024* | Financial Services Software | Recommendation rating: 6.0/10 > > **Pros**: It's easy to skill agents and build dashboards. > > **Cons**: Time it takes to build things out like teams. > > It's better than the previous tool we used. ----- ### "NICE customer advocacy" — 4.0/5 > **Teresa** | *18 March 2025* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: I like that it is user friendly. reliable and that the platform is easily scalable. > > **Cons**: It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features. > > As part of the technical group, I find it easy to use and understand. I also find it easy to troubleshoot when there are problems. ----- ### "CXone Mpower, no dark mode" — 5.0/5 > **William** | *8 January 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Integrates well with our systems. > > **Cons**: No Dark mode. I find my eye strain increases looking at the 'bright' screen all day long. ----- ### "You CAN'T Go Wrong with NICE CXOne\!\!\!" — 5.0/5 > **Tina** | *7 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: EVERYTHING\!\!\! We recently added many features to our suite of services, Feedback Management, RTIG, QM, WFM\! We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING\! > > **Cons**: We LOVE it all\!\!\! ZERO complaints\!\! HIGHLY RECOMMEND\!\!\! > > LIFE CHANGING\! The ability to report on current trends, agent visibility, customer interactions, etc, has been nothing short of PHENOMINAL\! ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.co.il/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data