
Who Uses GetFeedback?
Global brands trust GetFeedback and Salesforce for real-time insights into the health of their customers.
What Is GetFeedback?
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms.
GetFeedback Details
SurveyMonkey
https://www.getfeedback.com
Founded 2013











GetFeedback pricing overview
GetFeedback has a free version and offers a free trial.
Free Version
Yes
Free Trial
Yes
GetFeedback deployment and support
Support
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
Training
- Live Online
- Webinars
- Documentation
GetFeedback Features
Customer Experience Software
- Analytics
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Customer Satisfaction Software
- 360 Degree Feedback
- Analytics
- Call Reporting
- Complaint Monitoring
- Feedback Collection
- Survey Management
Survey Software
- Custom Survey URLs
- Data Analysis Tools
- Email Marketing
- Mobile Survey
- Offline Response Collection
- Question Branching
- Question Library
- Site Intercept Survey
- Skip Logic
- Supports Audio / Images / Video
GetFeedback Alternatives
More GetFeedback alternativesGetFeedback Reviews
Read all reviewsOverall rating
Average score

Chandler K.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support4 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 09/07/2019
"GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring"
Comments: We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.
Pros: GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.
Cons: It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.
- Reviewer Source
- Reviewed on 09/07/2019

Jordan C.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support4 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/08/2019
"Best Survey tool for Salesforce"
Pros:
GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !
Cons: GetFeedback business model is quite expensive, hard to afford for many businesses.
- Reviewer Source
- Reviewed on 20/08/2019
Verified Reviewer
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Overall Rating3 /5
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Ease of Use5 /5
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Features & Functionality3 /5
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Customer Support3 /5
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Value for Money2 /5
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Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 27/05/2020
"Easy-to-use but extremely expensive"
Comments: Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.
Pros: Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!
Cons: Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!
- Reviewer Source
- Source: GetApp
- Reviewed on 27/05/2020

Joe G.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 16/07/2019
"A rare combination of quality and value"
Comments: GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.
Pros: The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.
Cons: If anything, it could be a little cheaper, but I'd really struggle to criticise this software!
- Reviewer Source
- Reviewed on 16/07/2019
Verified Reviewer
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 13/12/2018
"Collect customer feedback with ease"
Pros: I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake.
Cons: A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.
- Reviewer Source
- Reviewed on 13/12/2018