What Is Vivantio?

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

Who Uses Vivantio?

Small and medium-sized growing B2B businesses looking for Service Optimization across all disciplines and teams to provide real business efficiency and optimal service delivery.

Where can Vivantio be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)

About the vendor

  • Vivantio
  • Located in Boston, US
  • Founded in 2005
  • Phone Support
  • Chat

Countries available

Australia, Canada, Germany, Ireland, Mexico and 2 others

Languages

English, French, Hungarian, Spanish

About the vendor

  • Vivantio
  • Located in Boston, US
  • Founded in 2005
  • Phone Support
  • Chat

Countries available

Australia, Canada, Germany, Ireland, Mexico and 2 others

Languages

English, French, Hungarian, Spanish

Vivantio videos and images

Vivantio Software - Dashboard Example
Vivantio Software - Flex Home Screen
Vivantio Software - Incident Example
Vivantio Software - Self Service Portal
View 5 more
Vivantio video
Vivantio Software - Dashboard Example
Vivantio Software - Flex Home Screen
Vivantio Software - Incident Example
Vivantio Software - Self Service Portal

Compare Vivantio with similar products

Vivantio

US$42.00/year
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Features of Vivantio

  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Tracking Software
  • Assignment Management
  • Audit Management
  • Automated Routing
  • CMDB Software
  • CRM Software
  • Call Center Management
  • Change Management Software
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Visualization Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Engagement Tracking
  • Feedback Management
  • Help Desk Management
  • IT Asset Management Software
  • Incident Management Software
  • Interaction Tracking
  • Inventory Management Software
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management Software
  • Live Chat Software
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Negative Feedback Management
  • Onboarding Software
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting/Analytics
  • SMS Messaging
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Third Party Integrations
  • Ticket Management
  • Usage Tracking/Analytics
  • User Management
  • Widgets
  • Workflow Configuration
  • Workflow Management Software

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Reviews of Vivantio

Average score

Overall
4.3 (165)
Ease of Use
4.2 (165)
Customer Service
4.4 (165)
Features
4.2 (165)
Value for Money
4.2 (165)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
47%
4
37%
3
15%
2
2%
Verified Reviewer
VIP Logistics in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

INTUITIVE TICKET MANAGEMENT SYSTEM

5.0 4 years ago

Comments: Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.

Pros:

Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Cons:

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Sam L.
Project Manager in UK
Hospital & Health Care, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Excellent product and customer service

5.0 last year

Pros:

The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.

Cons:

The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.

Darren G.
Support Engineer in UK
Financial Services Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Product Support but lacking finer details

3.0 5 years ago

Comments: Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

Pros:

User Support, Workflow module

Cons:

GUI, speed of page loads, lack of updates to key functionality

Polly ann N.
Software QA Analyst in US
Airlines/Aviation, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best Part of Vivantio has been the Approval Process

4.0 last year

Pros:

Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

Cons:

The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.

Jonathon H.
Technical Support in UK
E-Learning, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good value for money ITSM Tool for ITIL based Service Desks

4.0 2 years ago

Comments: I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt. I have attended a handful of user groups over the years with former colleagues and the owners and developers that I talked to were very open and receptive to user feedback and seemed genuinely interested in their users. Vivantio are a small enough organisation to have a relatively personal interaction level to their user base which is nice as it makes you feel more valued and appreciated as opposed to larger corporations which have a far more clinical approach.

Pros:

I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great. The user interface is simple and straightforward and doesn't take a lot of time to pick up, it is reasonably configurable to your specific organisation however the main layout is entirely ITIL based split into Service Requests, Incidents, Problems etc meaning if you do not follow this framework then it may not be the best tool for you. It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc. As I have had limited experiences with other ITSM and CRM software I cannot fully compare its functionality with others however I personally found it did everything I needed it to. Vivantio offer both managed and self managed versions of the software depending on the size of your Organisation and the expertise you have available. I left the Organisation before their full implementation of the latest version of Vivantio (Flex) so cannot speak fully about that but from what I did use of it I found it very intuitive and time saving. Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

Cons:

There is nothing that I particularly disliked about the software itself.