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What Is Pipedrive?
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.
Who Uses Pipedrive?
Sales teams and small and mid-sized businesses looking for a simple yet powerful sales tool to help them stay organized.
Where can Pipedrive be deployed?
About the vendor
- Pipedrive
- Located in London, UK
- Founded in 2010
Pipedrive support
- Phone Support
- 24/7 (Live rep)
- Chat
Pipedrive pricing
Starting Price:
- Yes, has free trial
- No free version
Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$14.00/month.
Pricing plans get a free trialAbout the vendor
- Pipedrive
- Located in London, UK
- Founded in 2010
Pipedrive support
- Phone Support
- 24/7 (Live rep)
- Chat
Pipedrive videos and images






Features of Pipedrive
Reviews of Pipedrive

Great Starter CRM for New Users
Pros:
Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.
Cons:
Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's
Pipedrive Response
8 months ago
Igor, we truly appreciate your comments! Thank you
The unrivaled CRM in the industry
Comments: Pipedrive stands out as my top choice among CRMs, having thoroughly evaluated over a dozen options. I consistently recommend it to my clients due to its exceptional versatility with third-party integrations. Additionally, I suggest it to beginners because of the extensive features available even with the top-tier package, which remains one of the most affordable options on the market.
Pros:
I appreciate Pipedrive's straightforward user interface, its flexibility for customization, and its extensive range of integrations, which is unmatched in its category. I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations. This ensures that you're never restricted by the limitations of what Pipedrive may not excel at. On the other hand, if you prefer an all-in-one solution, Pipedrive still outperforms its competitors in this aspect.
Cons:
I'm not particularly fond of how certain basic features are restricted to higher-priced plans. While I lean towards the 'modular' setup, the lowest-priced plan is the most logical choice for me. However, I do miss some features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming. They are somewhat limited, and the triggers don't always function as expected.
Pipedrive Response
8 months ago
Japhet, Thank you very much for your feedback! :D We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help!
Minimalist CRM Meets our Needs
Comments: Overall satisfied when considering it is a low cost product.
Pros:
It covers the basics of what we need in a CRM.
Cons:
It has limitations when you have multiple product lines or locaitons
Alternatives Considered: HubSpot Marketing Hub and Salesforce Sales Cloud
Reasons for Switching to Pipedrive: Against one option, price and complexity. Against the other it seemed like customer service was just better.
Pipedrive Response
3 months ago
Thank you for your feedback!
Pipedrive for a Fintech Company
Comments: It is been very positive and intuitive. Fast deployment and easy to manage.
Pros:
It is a fast and intuitive setup to start. If you have sales know-how, it is going to be an easy adaptation. The integrations also work well.
Cons:
I think the user view with too many possible added features makes it a bit confusing. Maybe that should be just for administrative roles.
Alternatives Considered: ActiveCampaign
Reasons for Choosing Pipedrive: I believe Pipedrive is a lot simpler to use compared to Salesforce.
Switched From: Salesforce Sales Cloud
Reasons for Switching to Pipedrive: Because of integration possibilities with our existing platform.
Pipedrive Response
8 months ago
Thank you for your feedback!
Solid CRM tool well-integrated with the apps ecosystem
Comments: First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals.
Pros:
Very intuitive CRM, with solid integrations with other apps through Zapier.
Cons:
The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another.
Pipedrive Response
3 months ago
Thank you for your feedback!
The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs
Comments: Don't be a sucker and use it... I emailed the [sensitive content hidden] and you should as well. [sensitive content hidden]
Pros:
If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM! TRY reaching them on live chat... yeah, you'll wait at least 90 mins. AVOID these people at all costs - a complete rip off.
Cons:
Nothing. Poorly designed without the ability to customize default fields.
Pipedrive Response
3 months ago
Thank you for your feedback.
Fitness and pipedrive
Comments: Pipedrive creates a efficient, intuitive, and smart hub to manage clients
Pros:
Quick and efficient sorting for current and prospect clients
Cons:
Duplication clients are not automatically marked, which in the fitness industry would save loads of time
Alternatives Considered: HubSpot CRM
Reasons for Switching to Pipedrive: Product reviews, fit for the company demographic, integrations, and ease of use
Pipedrive Response
3 months ago
Thank you for your feedback!
A cost-effective CRM solution for businesses with small sales teams
Pros:
I like how easy it is to start an operation and gain insights from the deals pipeline. Pipedrive also offers tons of content to introduce and maintain your knowledge about SalesOps and what fits best with your deals workflow. You'll be able to integrate it with almost all the relevant tools for data analysis. Even when it's not native to Pipedrive, you can find the right solution on the marketplace.
Cons:
I don't like how the dashboards are structured, eventually we started using other tools and in-house solutions. It gets confusing when you start to create one dash after another... if you don't keep track of it and clean any unnecessary dashboard, you'll find yourself lost among all the legacy charts you created before. But, as long as you keep things organized, you have a great tool to work with.
Pipedrive Response
8 months ago
Giovanni, thank you very much for sharing your insights and feedback! Let us know if you need any help!
Productive tool and very easy to use
Comments: Overall, its an easy CRM tool, that is also very powerful and dependable. We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account.
Pros:
Easy to use; Once you learn the basics, and terminology, Pipedrive is very practical.
Cons:
The workflow when going through activities isn't too efficient. It involves a lot of tabs, and bouncing from object to task.
Pipedrive Response
3 months ago
Thank you for your feedback!
Great software for our start-up
Comments: We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second.
Pros:
The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around.
Cons:
I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations.
Pipedrive Response
3 months ago
Thank you for your feedback!
Very underrated CRM system. Works wonders for our sales operations
Comments: Pipedrive has completely transformed our sales and CRM operations. Thanks to it, we've saved hundreds of working hours from having to send routine sales emails or set up campaigns because it's all done automatically. It's automated a lot of the processes that used to take up our time and effort. All in all, it's a wonderful tool for boosting your sales output
Pros:
1. The custom propert option is a fantastic addition for setting up workarounds for when the standard properties aren't enough.2. The automated workflows are great as well. You can set up automations for everything from logging activity and moving leads down the pipeline, to sending a simple introductory email.
Cons:
It's difficult to become a confident user in the beginning. It would be a lot better to have improved onboarding.
Alternatives Considered: Salesforce Sales Cloud and HubSpot Sales Hub
Reasons for Switching to Pipedrive: The other tools are bigger, but Pipedrive seemed like the most robust tool out of them, so we decided to go with it in the end. The price tag was also a major advantage for Pipedrive, especially over Salesforce.
Pipedrive Response
11 months ago
Thank you very much for your detailed feedback. We truly appreciate it!
Pipedrive's the foundation of our customer relations efforts
Comments: Pipedrive has been a great addition to our sales & CRM efforts. With it, we have a system where we can easily follow everything with each prospect and customer, we can create good looking reports from our CRM data, and we've saved a ton of working hours thanks to the automated workflows. All in all, I think it's a must for any growing sales operation.
Pros:
The best thing by far is the automated emails. We have workflows that trigger an email within 10 minutes of an action taking place. Without it, I'd have to constantly check my inbox. It's saves us a lot of time for more outreach and prospecting.
Cons:
The setup was pretty gruelling for us. The property and workflow setups in particular took longer than we'd anticipated.
Alternatives Considered: Zoho CRM, Salesforce Sales Cloud and HubSpot Sales Hub
Reasons for Switching to Pipedrive: Pricing was an important factor for us and Pipedrive looked more than capable enough at half the price of some of the others.
Pipedrive - sales management
Comments: Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team
Pros:
Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings.
Cons:
I am unsure how this software would scale to an enterprise solution (I have a salesforce background)
Pipedrive Response
6 months ago
James, thank you for sharing your feedback and insights!
My Pipedrive Experience
Comments: Overall, my experience with Pipedrive has been positive. The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting. On the downside, the mobile app isn’t as powerful as the desktop version.
Pros:
How intuitive and visual it is. The interface is super user-friendly, and you can see your entire sales pipeline at a glance. It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations. Overall, it makes managing sales a lot simpler and even a bit fun.
Cons:
It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available. It takes a bit of time to get everything set up just the way you want it. Also, the mobile app isn’t as robust as the desktop version, so managing things on the app is awfull.
Pipedrive Response
3 months ago
Thank you for your feedback!
Easy and effective software for closing deals, grow your business with PipeDrive.
Comments: It's a super easy software to implement.Our sales are now completely transformed and we've really saved many working hours. We've had a five star experience.
Pros:
With PipeDrive I always track. My sales growth rate and manage it well.Email tracking is now easy with this tool,has excellent tools which enabled us to grow more than we targeted.Data is safe and you can access it instantly when you need it.The best thing about it is that it can be used even by the beginners of for those with small business.
Cons:
PipeDrive offers its best .I have no complains about it.
Pipedrive Response
8 months ago
Thank you for your feedback!

An excellent tool for small businesses looking to scale up
Comments: Overall a great tool i'd use often and recommend to others looking to streamline their business development and sales efforts - especially for small businesses who haven't used a CRM solution before.
Pros:
It's easy to set up. I love the visual pipeline (that we can customise) so we can track deal stages. Email marketing through pipedrive is simple too.
Cons:
Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost.
Pipedrive Response
8 months ago
Thank you for your feedback, Jess!
Pros and cons of Pipedrive
Pros:
I like the sales centric features and the customer friendly interface
Cons:
The cost is a bit high compared to other alternatives
Pipedrive Response
3 months ago
Thank you for your feedback!
Pipedrive Review
Pros:
Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too.
Cons:
To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it.
Pipedrive Response
2 months ago
Hello, Kevin, Thank you for your feedback! We’re glad Pipedrive has been helpful for managing your sales pipeline and easy to onboard new reps. We appreciate your suggestions on marketing automation and the mobile app, and we’ll keep them in mind for future updates. If you have any further thoughts or need assistance, please don’t hesitate to reach out to our Support. Best regards, Pipedrive Team
The most effective and straightforward sales tool available
Comments: Team members are encouraged to utilize the product because of its appealing UI, which makes it easy for them to see how it will benefit their work. Pipedrive is a powerful and flexible system that can adapt quickly to meet your needs helpfully. Because of how easy and effective it is, everyone in the team will be eager to use it daily.
Pros:
Our sales department uses it as a tool for the total management and sales process. It gives a database of prospective clients and keeps track of new applicants to maintain communication with them. We finally have a solution that allows us to keep track of all of our sales in one place and monitor their progress over time. Pipedrive's many features will enable us to accomplish our goals and more, including the collection of prospect information and the scheduling of follow-up meetings.
Cons:
Larger organizations with a more extensive client database may benefit from an increase in the program's memory capacity, which becomes taxed when dealing with a significant number of registered contacts.
Easy to use as CRM, with nice features on reports, and a nice customer support.
Pros:
The ease of importing/exporting data and of managing the data.
Cons:
The complex way of searching/filtering is not easy for everyone to understand.
Pipedrive Response
11 months ago
Thank you for your insights!
Great for Lead Management
Comments: Although it's a new player in the area, it delivers good results.
Pros:
The quality of the leads we are getting from this tool is second to none.
Cons:
I do preferred the old version of the app because it was considerably cheaper.
Pipedrive Response
8 months ago
Thank you for your feedback!
Pipedrive, your go to…
Comments: As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. Keen to see how this tool evolves as AI takes over the workspace, ay.
Pros:
This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut.
Cons:
Well, except maybe it could have a few more customization options.
Pipedrive Response
2 months ago
Hello, Brittany, Thanks for the great review. We’re glad you love the visual pipeline and that Pipedrive is working well for managing leads. We appreciate your suggestion on customization options and will keep it in mind. Stay tuned for our updates, because AI is definitely on our radar! Best regards, Pipedrive Team
Pipedrive: the best CRM to manage your businesses.
Pros:
I appreciate Pipedrive's intuitive user interface, customizable pipeline views, email integration, and its ability to streamline sales processes effectively. Its user-friendly approach to managing customer relationships and sales activities.
Cons:
For me, Pipedrive need more advanced reporting and analytics features, integration with certain third-party tools, and pricing concerns for certain business sizes. Keep in mind that software updates and user experiences may have evolved since then, so it's a good idea to check for more recent reviews or information.
Pipedrive Response
last year
Hey, We truly appreciate your insights! Thank you.
A Journey of Benefits and Challenges: My Experience with Pipedrive
Pros:
Pipedrive is a CRM that is incredibly user-friendly. It's easy to set up and navigate, making it accessible for even those who aren't tech-savvy. What I really love about Pipedrive is how highly customizable it is. You have the ability to tailor the software to your specific needs, which is a huge advantage.
Cons:
One thing I don't particularly like about Pipedrive is that it can be a bit pricey. However, I believe that the price is worth it for the features you get. Another drawback is that Pipedrive doesn't have a built-in phone system. However, you can integrate it with third-party phone systems as an alternative.
Pipedrive Response
last year
Jose, Thank you very much for sharing your experience with Pipedrive. We truly appreciate it! Keep an eye on our Pipedrive Community and follow our news!
Solid CRM for teams
Comments: Fairly good, but lacking in ease of use.
Pros:
Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process.
Cons:
Some functions that were important to us like emailing prospects wasn't very intuitive.
Pipedrive Response
3 months ago
Thank you for your feedback!