---
description: Get detailed information about Samvaads usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Samvaads Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Samvaads](/software/1324155/Samvaads)

# Samvaads

Canonical: https://www.capterra.co.il/software/1324155/Samvaads

> Cloud-based customer engagement platform with shared inbox, ticketing, CRM, marketing automation, and AI-powered support tools.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Samvaads?

Small to midsize businesses in e-commerce, social commerce, and digital retail industries.

## About the vendor

- **Company**: SachDesk

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Start free for 14 days with up to 3 agents on email, website chat and WhatsApp. Paid plans are priced per agent, per month, billed annually: Starter adds every channel, Pro adds campaigns, journeys, AI agents and full Copilot, and Enterprise adds custom objects, SSO and the highest limits. Prices for India are in INR (₹999 / ₹1,999 / from ₹3,499) and exclude 18% GST.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Autoresponders
- CRM Software
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Content Management System (CMS) Software
- Customer Database
- Customer History
- Customizable Branding
- Interaction Tracking
- Live Chat Software
- Multi-Channel Communication
- Multi-Language
- Personalization and Behavioral Targeting Software
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition Software
- Template Management
- Third-Party Integrations
- Workflow Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)
- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)
- [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software)
- [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3494 reviews)
2. [Slack](https://www.capterra.co.il/software/135003/slack) — 4.7/5 (24244 reviews)
3. [WhatsApp](https://www.capterra.co.il/software/180345/whatsapp) — 4.7/5 (16488 reviews)
4. [HubSpot CRM](https://www.capterra.co.il/software/152373/hubspot-crm) — 4.5/5 (4493 reviews)
5. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4116 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1324155/Samvaads)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10268982/Samvaads/> |
| en-AE | <https://www.capterra.ae/software/1324155/Samvaads> |
| en-AU | <https://www.capterra.com.au/software/1324155/Samvaads> |
| en-CA | <https://www.capterra.ca/software/1324155/Samvaads> |
| en-GB | <https://www.capterra.co.uk/software/1324155/Samvaads> |
| en-IE | <https://www.capterra.ie/software/1324155/Samvaads> |
| en-IL | <https://www.capterra.co.il/software/1324155/Samvaads> |
| en-IN | <https://www.capterra.in/software/1324155/Samvaads> |
| en-NZ | <https://www.capterra.co.nz/software/1324155/Samvaads> |
| en-SG | <https://www.capterra.com.sg/software/1324155/Samvaads> |
| en-ZA | <https://www.capterra.co.za/software/1324155/Samvaads> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Israel helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.il","url":"https://www.capterra.co.il/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.il/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Samvaads","description":"Samvaads is a cloud-based customer experience platform that brings support, CRM, marketing and AI into one workspace. Teams handle WhatsApp, Instagram, Messenger, Telegram, email, SMS, voice and website chat from one shared inbox, with tickets, SLAs and queues.\n\nKey capabilities:\n• Samvaad Copilot: drafts replies, summaries, templates and quotes for agents, and answers questions on workspace data\n• AI agents: built on a visual canvas, answer customers from your knowledge base and hand off to a human\n• Campaigns: WhatsApp, SMS and email broadcasts with consent management\n• Journeys: automated follow-ups triggered by Shopify, WooCommerce or API events\n• Leads: pipeline, email sequences, web forms, quotes, invoices and payment links\n• Privacy: contact details masked by default with a full audit trail, SSO and MFA\n\nBest for small and midsize e-commerce, D2C and service businesses that run support and sales on WhatsApp and social channels.","image":"https://images.g2crowd.com/display-layer-screenshots/2153571/9fb453f7-c40d-4fa3-a9d6-0f79671dad6f-01-dashboard-team-briefing.jpg","url":"https://www.capterra.co.il/software/1324155/Samvaads","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/1324155/Samvaads#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.il/software/1324155/Samvaads#faqs","mainEntity":[{"name":"What Is Samvaads?","@type":"Question","acceptedAnswer":{"text":"Samvaads is a cloud-based customer experience platform that brings support, CRM, marketing and AI into one workspace. Teams handle WhatsApp, Instagram, Messenger, Telegram, email, SMS, voice and website chat from one shared inbox, with tickets, SLAs and queues.Key capabilities:• Samvaad Copilot: drafts replies, summaries, templates and quotes for agents, and answers questions on workspace data• AI agents: built on a visual canvas, answer customers from your knowledge base and hand off to a human• Campaigns: WhatsApp, SMS and email broadcasts with consent management• Journeys: automated follow-ups triggered by Shopify, WooCommerce or API events• Leads: pipeline, email sequences, web forms, quotes, invoices and payment links• Privacy: contact details masked by default with a full audit trail, SSO and MFABest for small and midsize e-commerce, D2C and service businesses that run support and sales on WhatsApp and social channels.","@type":"Answer"}},{"name":"Who Uses Samvaads?","@type":"Question","acceptedAnswer":{"text":"Small to midsize businesses in e-commerce, social commerce, and digital retail industries.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Samvaads","position":3,"item":"/software/1324155/Samvaads","@type":"ListItem"}],"@id":"https://www.capterra.co.il/software/1324155/Samvaads#breadcrumblist"}]}
</script>