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What Is SkyTouch Hotel OS?

The 100% cloud-based SkyTouch Hotel Operations Platform is for future-thinking Hoteliers who want to have control over their properties. SkyTouch platform is very cost effective. We value service. We are a partner to our customers and provide them with easy-to-use solutions so they can efficiently grow their business. Our hotel property management system (PMS) is built by Hoteliers, so we understand the industry and anticipate your needs ahead of time. Learn more at www.skytouchtechnology.com.

Who Uses SkyTouch Hotel OS?

The SkyTouch hotel operations platform is suited for hotels of virtually any size or type that needs a Reliable, Intuitive, Simple and Cost-Effective hotel management solution for their properties.

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Reviews of SkyTouch Hotel OS

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.4
Features
3.9
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great Operating System

5.0 4 years ago

Comments: Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.

Pros:

The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design.

Cons:

Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime.

SkyTouch Technology Response

4 years ago

Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest. Aaron Price Account Manager O 602-337-2812 M 602-300-1633

Dan
General Manager in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A comprehensive PMS at a reasonable price

5.0 3 years ago

Comments: SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic.

Pros:

The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform;

Cons:

The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice.

SkyTouch Technology Response

3 years ago

Hello Dan, Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option. Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below. Thanks! Aaron- (602)703-7237

Asia
Owner in US
Used the Software for: 1-5 months
Reviewer Source

In short, the product was oversold and underdelivered

2.0 6 years ago

Pros:

I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Cons:

My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

SkyTouch Technology Response

6 years ago

We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

Miguel
Manager in Puerto Rico
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great System

5.0 5 years ago

Comments: I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts.

Pros:

It'seasy to used, help with overall setups and manage ans is easy to work with and manage.

Cons:

It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better.

SkyTouch Technology Response

5 years ago

Hello Miguel, Thanks for your business and support of SkyTouch. I will reach out to you via email so we can schedule a call and go over some of the improvements we are making to the tape chart functionality.

Kim
Owner/GM/CFO, etc. in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

4.0 7 years ago

Comments: Logical, easy to use, Tech Support is fabulous!

Pros:

The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Cons:

If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.