---
description: Get detailed information about ZynTrail usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ZynTrail Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [ZynTrail](/software/1322518/ZynTrail)

# ZynTrail

Canonical: https://www.capterra.co.il/software/1322518/ZynTrail

> Help desk with its own phone system: email, calls, WhatsApp, Messenger, Instagram and website chat as tickets. Priced per team.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses ZynTrail?

Small and midsize companies, answering customers by email, phone and messaging apps

## About the vendor

- **Company**: Dedilayer

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: ZynTrail is priced per team, not per agent. Three plans from €35 to €149 a month (excl. VAT) cover teams of up to 3, 10 and 25 agents. Enterprise has no limit on the number of agents or mailboxes, includes telephony, and is priced on request. Yearly billing costs the price of ten months. Onboarding and setup are free on every plan. Every plan starts with a 30-day free trial of the Pro features, without telephony.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Bulgarian, English, Russian
- **Available Countries**: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova and 14 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3487 reviews)
2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.6/5 (803 reviews)
3. [Remote Monitoring and Management](https://www.capterra.co.il/software/144309/atera) — 4.5/5 (461 reviews)
4. [TeamViewer ONE](https://www.capterra.co.il/software/122252/teamviewer) — 4.6/5 (11642 reviews)
5. [Connecteam](https://www.capterra.co.il/software/153140/connecteam) — 4.6/5 (5318 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1322518/ZynTrail)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10267346/ZynTrail/> |
| en-AE | <https://www.capterra.ae/software/1322518/ZynTrail> |
| en-AU | <https://www.capterra.com.au/software/1322518/ZynTrail> |
| en-CA | <https://www.capterra.ca/software/1322518/ZynTrail> |
| en-GB | <https://www.capterra.co.uk/software/1322518/ZynTrail> |
| en-IE | <https://www.capterra.ie/software/1322518/ZynTrail> |
| en-IL | <https://www.capterra.co.il/software/1322518/ZynTrail> |
| en-IN | <https://www.capterra.in/software/1322518/ZynTrail> |
| en-NZ | <https://www.capterra.co.nz/software/1322518/ZynTrail> |
| en-SG | <https://www.capterra.com.sg/software/1322518/ZynTrail> |
| en-ZA | <https://www.capterra.co.za/software/1322518/ZynTrail> |

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