--- description: Get detailed information about SupportBee usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SupportBee Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SupportBee](/software/132028/supportbee) # SupportBee Canonical: https://www.capterra.co.il/software/132028/supportbee Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/132028/supportbee?page=2) > SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses. > > Verdict: Rated **4.4/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SupportBee? Lasting relationships are built on meaningful conversations, one at a time. SupportBee is designed to facilitate such conversations. We provide you with the right tools to craft personalized replies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 34 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SupportBee - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - Alerts/Escalation - Call Center Management - Collaboration Tools - Customer Database - Email Management Software - Knowledge Base Management - Macros/Templated Responses - Queue Management - Reporting/Analytics - Third-Party Integrations ## Integrations (15 total) - Asana - Basecamp - Capsule - ClickUp - Customer.io - GitHub - Highrise - Insightly - Jira - Pipedrive - Pivotal Tracker - Slack - Trello - ValueOps - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.co.il/software/134347/intercom) — 4.5/5 (1133 reviews) 5. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Reviews ### "Low-cost, simple and effective support management solution" — 4.0/5 > **Paul** | *29 September 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Supportbee provide a really simple, low cost solution for managing customer support for small businesses. > > **Cons**: Thread management in the web UI is not ideal but it doesn't matter as there's no need to use it as the email integration is so simple. > > Great support from the Supportbee team. We used supportbee for about 10 years, and never had an issue. ----- ### "Does part of the job but could be so much better" — 3.0/5 > **Cécile** | *7 October 2024* | Computer Software | Recommendation rating: 4.0/10 > > **Pros**: Possibility to manage incoming messages in teams, to see messages from all the teams, to assign messages to coworkers, to add comments. Support team answers quickly to questions. > > **Cons**: Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text. Snippets management is not user friendly. Filtering messages from a particular team if you are not a member of the team does not work as expected. ----- ### "Clear and easy set-up and workflow..." — 5.0/5 > **Andrew** | *25 November 2024* | Arts & Crafts | Recommendation rating: 9.0/10 > > **Pros**: What I like is that it fits my company size. I can work with it quite easy so I don't have to go through a big learning curve. My clients can easily leave a ticket through a button on my website and raise a question. > > **Cons**: Maybe it can be expanded with a chat-function? > > I like the easy set-up and I can start working with it right away. And it works professionally for my company. ----- ### "Support Bee Review" — 5.0/5 > **Rheanna** | *9 April 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Highly responsive and knowledgeable staff. > > **Cons**: The inability to select and snooze multiple emails at once. > > We've had a great expereince with the SB staff. Everyone is friendly and quick to reply to our requests. Their platform is very easy to learn. ----- ### "A help desk platform with potential growth" — 4.0/5 > **Alex** | *23 January 2020* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are: 1.- The helpdesk portal is similar to the user interface of an email, so adapting to its use will be quick. 2.- You can generate significant reports on our volume of tickets resolved in a period of time. 3.- It is possible to create a knowledge base to provide customers with answers to their frequently asked questions. 4.- It has a tool to establish reminder events, so that you can always be aware of the activities in the organization. 5.- It has a highly competitive price. 6.- It is a software with great experience, so it is backed by various market providers. 7.- It has extensive documentation on its website. > > **Cons**: SupportBee should improve its loading times in the browser, since it is slower when there are many entries in the mailbox. It is also not recommended to open the application in Safari or Firefox because they are not optimized to support it. > > We have been able to use the knowledge base with SupportBee to provide information about queries, execution scripts and solutions to problems in our databases. We can also report incidents about whether our applications have failures. In addition, we previously reported incidents through calls that had higher costs than those assumed with SupportBee. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/132028/supportbee?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/132028/supportbee) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data