Fivestars

by Fivestars Loyalty

Who Uses Fivestars?

Small and medium sized businesses with brick-and-mortar locations. We currently serve all businesses in the US.

What Is Fivestars?

Need a better way to reach your customers? Over 15,000 businesses use Fivestars to bring customers back 2x more often with text, email, and mobile app marketing tools. We combine the power of payments with automated marketing & customer loyalty. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.

Fivestars Details

Fivestars Loyalty

http://www.fivestars.com

Founded 2011

Fivestars pricing overview

Fivestars does not have a free version and does not offer a free trial. Fivestars paid version starts at US$69.00/month.


Starting Price

US$69.00/month

Free Version

No

Free Trial

No

Fivestars deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Fivestars Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

View full list of Customer Experience Software

  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Rewards Management

View full list of Customer Loyalty Software

  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics

View full list of Payment Processing Software

  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

View full list of Small Business Loyalty Programs Software

Fivestars Alternatives

More Fivestars alternatives

Fivestars Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.6
Customer Service 4.5
Features 4.5
Value for Money 4.4

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Phoebe T.
Private Tutor
E-Learning, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/06/2020

"Not just for your normal businesses."

Comments: As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

Pros: I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

Cons: There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

  • Reviewer Source 
  • Reviewed on 09/06/2020
Stacey M.
teacher
Education Management, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/12/2020

"Absolutely Worth Looking Into"

Comments: Overall, it's so worth it to download this app.
Get rewarded for where you typically shop or eat! Earn points, save for special items or freebies.
Why not earn free things for what you already are buying?!

Pros: I love Fivestars. I enjoy how easy it is to have multiple businesses stored in the app for loyalty reward tracking. It is easy to see visually how many points I have and what rewards I have earned for various businesses I visit. It's quick and simple to find local participating companies and tracked via your cell phone number. I simply provide my number to the company when I'm at checkout to be given my points. It's easy, simple, and free to use as a customer!

Cons: I don't have any recommendations for improving this software or any features I dislike. It works great as is!

  • Reviewer Source 
  • Reviewed on 10/12/2020
Tara N.
owner
Retail, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    2 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 25/02/2019

"Lies and then more lies"

Comments: Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Pros: It is super easy to use, anyone can figure out how to use it from the front or back end

Cons: The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

  • Reviewer Source 
  • Reviewed on 25/02/2019
Nikki N.
Student
Writing & Editing, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 24/09/2020

"Five star review for five stars"

Comments: Benefits: it has helped me get free bottles of ecig juice from a couple different vape and head shops.

Pros: Pros: extremely easy to use and very user friendly. I like that you can customize your account by adding a photo of yourself where you keep track of your points. I really like the point system, too. When your getting close or at a reward, it emails you to let you know. All you do is type in your phone number and bam your points are linked to your account and whatever store your using this at can see your points, photo, and add points the second you sign in with your phone number.

Cons: The least I liked about it is depending on the type of store using it, sometimes it can take awhile to rack up the points.

  • Reviewer Source 
  • Reviewed on 24/09/2020
Ericka M.
Medical Billing Rep
Medical Devices, 10,000+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/09/2020

"FIVESTAR"

Comments: Overall I have enjoyed using the Fivestar rewards program and have encouraged many others to sign up as well.

Pros: I like that you can earn points or rewards for purchases at multiple retailers. I like that you get points for every $ that you spend and the rewards are easy to access.

Cons: There really hasn't been anything that I didnt like about the rewards program. No complaints so far.

  • Reviewer Source 
  • Reviewed on 23/09/2020