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What Is Bloomfire?

Bloomfire Knowledge Management Software acts as a comprehensive Partner Portal, bridging communication gaps and enhancing secure collaboration. It provides a central access point for crucial documents, videos, and resources, streamlining information flow for quick retrieval and decision-making. The platform's AI-powered search tools aid in efficiently locating content, ideal for diverse and distributed teams. Bloomfire's user-friendly interface, combined with robust security protocols like SOC2 Type II compliance and AES-256 encryption, ensures a secure communication environment. As a Portal, it plays a key role in fostering seamless collaboration and consistent access to information for all team members, regardless of location. Bloomfire stands as a unified, secure platform for enhanced knowledge sharing and collaboration, catering to organizations seeking centralized and efficient information management.

Who Uses Bloomfire?

Bloomfire’s Knowledge Management Software serves diverse industries, including business services, manufacturing, energy, finance, and insurance companies, enhancing efficiency and knowledge sharing.

Bloomfire Software - Find the right content with an auto-tagging and deep indexing search engine. This includes spoken word in videos and synonyms.
Bloomfire Software - Track your knowledge engagement with built-in analytics to uncover behavior trends and gaps.
Bloomfire Software - Notify users of new content in messaging apps they use everyday.
Bloomfire Software - Start typing a question and Bloomfire’s Q&A engine will show you if it’s already been asked and answered. If you can’t find the information you need, post a new question and crowdsource responses from experts.
Bloomfire Software - Easily build your homepage with drag and drop widgets.

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Reviews of Bloomfire

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.4
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
53%
4
38%
3
8%
2
2%
Mary
Mary
Director, Market Research in US
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Easy to use

5.0 4 years ago

Comments: Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

Pros:

It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

Cons:

I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.

Anusha
Business Process Lead in India
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Happy with Bloomfire existing Functionalities

4.0 9 months ago

Comments: it's been a year with Bloomfire and the initial migration process was pretty smooth and we are enjoying using the platform.The 2 key things that can make the platform even better are, the bulk upload option and the deeper access restriction options.

Pros:

The search features and the capability to have the blogs/ articles created within it.The archival system and the version controls are the best ever features..

Cons:

having 2 links created for the same post when it is mapped under 2 groups.

Tyler
New Development - Ambulatory in US
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Recent Updates Diminish Value of Product Usability

2.0 5 years ago

Comments: The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Pros:

We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Cons:

The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.

Bloomfire Response

5 years ago

We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.

Alexis
Sr. Manager of Operations, Associate Support in US
Consumer Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Bloomfire - Exceptional platform

5.0 9 months ago

Comments: Overall, we needed a knowledgebase that was better for our department. Our previous KB was a bit of a mess and very difficult to search or find any basic information. Bloomfire has been an amazing change! I would choose them everyday.

Pros:

Key aspects: searchability, how it looks, and organization features.

Cons:

I feel that the reports could be enhanced. We would like to pull data easily such as documenting if/when people are logging in. Right now the process is extremely manual (you have to look at each person individually). However, customer service has been wonderful in assisting us in this. Additionally, it would be amazing to update some of the formatting options. The bulleting in particular can be very finnicky.

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Bloomfire is THE platform (and partner) for expanding the use of our data

5.0 10 months ago

Comments: Took our team to the next level. Love it.

Pros:

Easy to use - for uploading and downloading content

Cons:

Nothing really, but to get the most out of it you really need a plan for organizing the content. Their team helps with that, but it's not something you can just do and forget about - you need to constantly be thinking about how to maintain the content.