Deskero

Who Uses Deskero?

Deskero targets any type of business that wants to engage customers in a more personal and meaningful way while counting on a solid rock ticket system.

What Is Deskero?

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.

Deskero Details

Deskero

http://www.deskero.com/

Founded 2012

Deskero Pricing Overview

Deskero does not have a free version but does offer a free trial. Deskero paid version starts at US$9.00/month.

-thumb
-thumb
-thumb
-thumb
-thumb

Starting Price

US$9.00/month

Pricing Details

3 paid monthly tiers ($12, $30, $120) dependent upon features.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Deskero Features

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

Deskero Alternatives

More Deskero alternatives

Deskero Reviews

Showing 5 of 104 reviews

Overall
4.7/5
Ease of Use
4.8/5
Customer Service
4.7/5
Features
4.5/5
Value for Money
4.6/5
Andrea A.
Business Development
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 19/08/2020

"Simple, complete, scalable and customizable with API"

Comments: We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.

Pros: The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Cons: The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 19/08/2020
Marc C.
President
Computer Software, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 05/02/2020

"Easy process to onboard ticketing system for our clients"

Comments: We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

Pros: Clean and easy to understand / use interface. Support and implementation went smooth and well documented.

Cons: We are french based company (Quebec) and the french language pack needs a bit of update.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 05/02/2020
Verified Reviewer
Used the Software for: Free Trial
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 05/02/2018

"Good but not cheap"

Pros: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Cons: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Vendor Response

by Deskero (Nabra Ltd) on 08/03/2018

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 05/02/2018
Stefano D.
CEO
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 08/07/2020

"Easy to implement and to use. It saves a lot of time to the company's support team."

Pros: The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Cons: Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 08/07/2020
Stephenie S.
Head of Marketing & Data
Staffing & Recruiting, 13-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 18/07/2019

"Great App for the Price"

Comments: We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.

Pros: I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

Cons: The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 18/07/2019